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Customer Service Manager

Location:
Jay, FL, 32565
Posted:
April 04, 2013

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Resume:

* * * * * O M M E R C E S T R E E T JAY, F L . * * 5 6 5

6-01-5-6-9-4-474

S H E C A L L 216 8 @ G M A I L . C O M

S H E R RY ( T I N A ) C A L L

OBJECTIVE

To obtain gainful employment with a respectable company who offers

benefits.

SUMMARY OF QUALIFICATIONS

20+ years of customer service, office equipment, and secretarial experience. Proficient in Microsoft Word,

Word Perfect, Excel, Access, Quattro, and Outlook Express as well as bookkeeping software Quick

Books,Peachtree,TPM,AS400,and Dac Easy, Digital photo downloading and editing software and Power

Point, some basic knowledge of Oracle.

WORK OF EXPERIENCE

January 2013 Present Wind Creek Hotel and Casino Atmore,Al

Players Club Representative

Enroll new guest into club

Ensure positive casino experience for guest by providing excellent customer

service, answering all guest questions, and promoting casino events

September 2009 March 2011 Kelly’s Kids Natchez,Ms

Purchase Agent

Order and maintain inventory for company

Prepare Cost Sheets and Cost Value Statements

Import and Export of materials from country to country

Customer and Vendor Service

Sales and budget analysis

Accounts Receivable and Payable

General Ledger Balancing and Reconciling

July 2007 AUGUST 2009 Country Inn & Suites Natchez, Ms

Guest Service Represenitive

Assisting guests with stay at the hotel

Reservations

Group Sales

Hospitality

May 2003 July 2007 Emerald Coast Interiors Jay, Fl.

Office Administration

Purchasing

Purchase Orders/Work Orders

Accounts Payable and Receivable

Inventory

Shipping

Credits and Returns

Data Entry

Customer Service

All General Office Duties

July 2006 September 2007 Carr’s Trucking Jay, Fl.

Bookkeeper

Accounts Payable and Receivable

Payroll

Dispatching

Customer Service

All General Office Duties

June 2001 May 2003 Jay Royal Mtg. Lending Jay, Fl

Loan Processor

Prepared Home Loan Applications for approval

Retrieved Credit Reports and offered to assist in clean up

Office bookkeeping

A/P and A/R

Jan 2000 Jan 2001 Hocking County Job and Families Logan, Oh

Income Maintenance Aide

Front Desk Receptionist

Assisted Clients with Public Assistance Applications

Scheduled appointments for Caseworkers

Controlled and Operated PBX Switchboard

Filing and all other general office duties

June 1987 Dec 1999 Holiday Inn Houma, La.

Guest Service Manager

Worked all facets of this hotel including front desk, housekeeping, restaurant. I was

offered the Front Desk Supervisor position and from there went into accounting and

then spent 6 years as Guest Service Manager.

EDUCATION

1985 Received High Diploma from Central Lafourche High School in

Raceland, La.

1986 1989 Attended Delta College in New Orleans, La.

Business Administration

1990 ACT Travel School in Pompano Beach, Fl

Certificate in Hospitality Management

EXTRACURRICULAR ACTIVITIES

2001 2007 Harvest Community Church Jay, Fl.

Volunteered to assist with Church Daycare 2 days per week

LANGUAGES

English Only

REFERENCES

Patricia Lozon -601-***-****

Rachel Bishoff -850-***-****

Teresa McLaughlin-850-***-****



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