Customer Service Manager
Resume:
* * * * * O M M E R C E S T R E E T JAY, F L . * * 5 6 5
S H E C A L L 216 8 @ G M A I L . C O M
S H E R RY ( T I N A ) C A L L
OBJECTIVE
To obtain gainful employment with a respectable company who offers
benefits.
SUMMARY OF QUALIFICATIONS
20+ years of customer service, office equipment, and secretarial experience. Proficient in Microsoft Word,
Word Perfect, Excel, Access, Quattro, and Outlook Express as well as bookkeeping software Quick
Books,Peachtree,TPM,AS400,and Dac Easy, Digital photo downloading and editing software and Power
Point, some basic knowledge of Oracle.
WORK OF EXPERIENCE
January 2013 Present Wind Creek Hotel and Casino Atmore,Al
Players Club Representative
Enroll new guest into club
Ensure positive casino experience for guest by providing excellent customer
service, answering all guest questions, and promoting casino events
September 2009 March 2011 Kelly’s Kids Natchez,Ms
Purchase Agent
Order and maintain inventory for company
Prepare Cost Sheets and Cost Value Statements
Import and Export of materials from country to country
Customer and Vendor Service
Sales and budget analysis
Accounts Receivable and Payable
General Ledger Balancing and Reconciling
July 2007 AUGUST 2009 Country Inn & Suites Natchez, Ms
Guest Service Represenitive
Assisting guests with stay at the hotel
Reservations
Group Sales
Hospitality
May 2003 July 2007 Emerald Coast Interiors Jay, Fl.
Office Administration
Purchasing
Purchase Orders/Work Orders
Accounts Payable and Receivable
Inventory
Shipping
Credits and Returns
Data Entry
Customer Service
All General Office Duties
July 2006 September 2007 Carr’s Trucking Jay, Fl.
Bookkeeper
Accounts Payable and Receivable
Payroll
Dispatching
Customer Service
All General Office Duties
June 2001 May 2003 Jay Royal Mtg. Lending Jay, Fl
Loan Processor
Prepared Home Loan Applications for approval
Retrieved Credit Reports and offered to assist in clean up
Office bookkeeping
A/P and A/R
Jan 2000 Jan 2001 Hocking County Job and Families Logan, Oh
Income Maintenance Aide
Front Desk Receptionist
Assisted Clients with Public Assistance Applications
Scheduled appointments for Caseworkers
Controlled and Operated PBX Switchboard
Filing and all other general office duties
June 1987 Dec 1999 Holiday Inn Houma, La.
Guest Service Manager
Worked all facets of this hotel including front desk, housekeeping, restaurant. I was
offered the Front Desk Supervisor position and from there went into accounting and
then spent 6 years as Guest Service Manager.
EDUCATION
1985 Received High Diploma from Central Lafourche High School in
Raceland, La.
1986 1989 Attended Delta College in New Orleans, La.
Business Administration
1990 ACT Travel School in Pompano Beach, Fl
Certificate in Hospitality Management
EXTRACURRICULAR ACTIVITIES
2001 2007 Harvest Community Church Jay, Fl.
Volunteered to assist with Church Daycare 2 days per week
LANGUAGES
English Only
REFERENCES
Patricia Lozon -601-***-****
Rachel Bishoff -850-***-****
Teresa McLaughlin-850-***-****
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