Project Manager Customer Service

Bernadette B. Pollack

**** ******* ******, ***. *, Margate, NJ 08402, 609-***-****

******************@*****.***

Summa ry

Information technology and financial specialist with 19 years in Unclaimed Property Compliance and Reporting

w ith responsibility for all phases of divergent projects from innovation to implementation. A hardworking team

p layer able to work independently through own initiative.

H ighlights

COBOL 2 programming language CPT Coding

Microsoft Office (Project, Word, Excel, Outlook, Medical Administration

and PowerPoint) Electronic Health Records

Oracle and PeopleSoft QuickBooks

Remedy Ticketing System Help Desk Support/Customer Service

Account Reconciliation Excellent problem solving and communication

Quality Assurance and Regression testing skills

Business Continuation/Disaster Recovery FileAid, JCL, VISIO, Windows XP & 7

ICD-9 Coding

Accomplishments

• Converted impact printer checks to laser checks. Designed, bank tested and implemented for two

applications.

• Consulted and tested conversion of mainframe compliance application files to a server based compliance

application purchased from outside vendor.

• Created runtime software application for outside companies to input their abandoned property data onto

a d isk in lieu of spreadsheets.

• Acting as project manager, developed relational databases for use by Provider Relations, Claims and

Health Services Division. Replaced paper filing system and manual updates.

• Developed systematic feed using Excel spreadsheets for bulk data transmissions which resulted in faster

p rocessing and also reduced staff and time.

• Tested bank wire web based application and developed procedures and technical specifications to

i ntegrate the new website in the bank wire feed schedule which reduced staff and manual processing.

E xpe rience

Systems Analyst in Abandoned Property Operations, P rudential (Iselin, NJ) July 2001 –

September 2011

• Provided Unclaimed Property compliance support for Prudential's primary business divisions

Researched potential violations of unclaimed property regulations, policies and procedures prior to

escheatment and reporting findings to management.

• Assisted customers and state contacts in order to retrieve funds that were escheated to states from

P rudential.

• Technical support and training for 35 end users for financial based application.

• Acted as back-up for daily bank wire feeds imports and transfers for Treasury Area.

• Created, tested, and implemented Business Continuation/Disaster Recovery Plan .

• Developed and revised test procedures to maintain quality standards.

• Security Access Coordinator.

Lead Programmer in Unclaimed Equities Division, P rudential (Linwood, NJ) September 1992

– J uly 2001

• Sole programmer responsible for two financial applications of 120 COBOL modules including a CICS

online.

• Team lead for 2000 conversion working with overseas vendor.

• Altered and maintained systems to improve and enhance workflow.

• Developed and modified state specifications for biannual tape feeds to 50 states for compliance reporting.

Systems Reviewer in P ruCare H MO Division, P rudential (Linwood, NJ) January 1989 –

September 1992

• Technical support person for division which included maintenance, back-up, inventory, training, and

setup hardware and software.

• Supported Utilization Review and Claims units with automation of paper authorizations and referrals.

• Claims examiner processing medical claims.

Education/Training

Network Learning Institute (Mt Laurel, NJ), Comprehensive Computerized Medical Office Management

Certification Program 10/2012 – 3/2013 Completed CMAA Cert# H2S9M4S2 Exp 3/26/2015

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