Virtual Travel Consultant
Resume:
Donna Sommers
Hanover, PA *****
************@***.***
Objective
Position as Travel Consultant offering the opportunity for advancement
and professional development while providing stability
Summary of Qualifications
. Over 18 years of substantial office experience and outstanding in
customer service skills with 16 years at Travel Destinations
Management Group
. Supervisor, administrative, accounting, call center and receptionist
experience
. Excellent telephone and verbal communication skills
. Proficient in Microsoft Word (2000 & 2007), Outlook, Internet,
Several Global Distribution Systems and certified in Microsoft Excel
2007
. Able to multi task with meticulous and accurate results with strong
attention to detail
. Able to work independently with little or no supervision with positive
attitude
. Extensive typing and data entry experience
. Resolving billing and claims issue's
. Preparing proposals for client meetings
Experience
Telephone
* Receptionist Experience handling multiple telephone lines
* Excellent telephone and verbal communication skills
* Call Center Experience handling calls with strong professional phone
etiquette
Office / Computer Skills
. Exceptional typing (60wpm) and organizational skills
. Able to multi task with meticulous and accurate results with strong
attention to detail
* Proficient in Microsoft Word, Outlook, Internet, Several Global
Distribution Systems(Sabre,Worldspan and System one) and certified in
Microsoft Excel 2007
* Excellent written and verbal communication skills and filing of
Corporate travel profiles
* Extensive use of fax machines, photocopiers, scanning, telephone and
Computer systems
* Extensive Customer service skills by going the extra mile with a can-
do attitude
2012-Present Association Travel Pros, Virtual
Virtual Corporate Travel Consultant
. Working for Travel Management company scheduling detailed
international and domestic reservations
. Handling both Corporate and Meeting clients
. Professional phone etiquette
. Proficient in Sabre system
. Self ticketing on all travel reservations
2011-2012 Deutsche Bank, Hunt Valley, MD
Corporate Travel Consultant/Customer Service Agent
. Reservation agent in scheduling detailed international and domestic
travel reservations with in compliance of Bank Policy
. Promotes the acceptance of of fare, rates and suppliers that match the
client's travel policy
. Professional Telephone skills
. Has Virtual capability
2010-2011 Travel Destinations Management Group, Owings Mills, MD
Virtual Corporate Travel Consultant/Customer Service Agent
* Exceptional Customer Service and client issues resolution skills
* Professional telephone skills
* Virtual Agent
* Reservation Agent in scheduling detailed travel reservations such as
airline, hotel and car reservations for large Corporate Clients such
as Constellation Engergy Group. And following up with clients when
necessary to complete the reservation
* Maintains and promotes professional and courteous client relations by
managing a prompt and accurate response to telephone and email
communications
* Promotes the acceptance of fares,rates and suppliers that match the
client's travel program policies and negotiated contracts
* Communicates information to clients accurately
* Maintains client profiles, ensuring special request and reward
programs are included
Ensures optimum customer service skills through effective use
of phone systems
March 2010 - November 2010 Group Benefit Solutions, Hampstead, MD
Administrative Assistant
. Excellent phone etiquette with answering client calls
. Self-motivated and exceptional organizational skills
. Resolving Insurance billing and claims issue's
. Preparing Proposals for client meetings using Microsoft Excel
. Scheduling client meetings
. Extensive follow up on all client issues and concerns
. Extensive use of Microsoft Word, Outlook and Excel
1994 - 2009 Travel Destinations Management Group, Owings Mills, MD
Corporate Travel Consultant/Customer Service Agent
* Exceptional Customer Service and client issues resolution skills
* Professional telephone skills
* Reservation Agent in scheduling detailed travel for Corporate Clients
including air travel, hotel and car rentals, following up when
necessary to complete the reservation
* Trained in several departments including data entry, receptionist,
call center and customer service agent. Superior organizational skills
and ability to prioritize
* Recognized as Employee-of-the Month for outstanding work and ability
to be flexible by working in several departments without hesitation
and having a positive attitude
* Maintains and promotes professional and courteous client relations by
managing a prompt and accurate response to telephone and email
communications
* Promotes the acceptance of fares,rates and suppliers that match the
client's travel program policies and negotiated contracts
* Communicates information to clients accurately
* Maintains client profiles, ensuring special request and reward
programs are included
* Ensures optimum customer service skills through effective use of
phone systems
Education
2009 Carroll Community College - Certificate in Excel 2007
1990 Associated Travel School - North Miami Beach,
Florida
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