Customer Service Manager
Resume:
MARLO PLOSHEHANSKI
Crestview, FL 32536
*********@***.***
To Whom It May Concern,
I am interested in expanding my horizons by seeking a challenging position
that will allow me to use the skills I have as well as increase them. I
have enclosed my resume for your review and consideration.
As an employee of your company, I can provide:
Efficiency, reliability and accuracy
The ability to look at challenges as opportunities
Effective customer service
Professional communication with customers/fellow employees
A positive attitude to the business
Thank you for considering my application.
Sincerely,
Marlo Ploshehanski
*********@***.***
Marlo ploshehanski
objective
To obtain a challenging position that will expand my office
skills and have the opportunity to move forward in my
business career.
Work of experience
09/2012 to current Big Lots
34940 Emerald Coast Parkway
Destin, FL 32541
. Cashier
. Store recovery
10/2009 to 5/2012 Savannah Harley Davidson / Rider's Edge Program
Manager
6 Gateway Blvd W.
Savannah, GA 31419
0. Contact customers for service follow up
1. Review and submit warranty claims
2. Assist marketing manager with special events
3. Assist clothing department
4. Answer incoming calls
5. Start up, maintain and manage the Rider's Edge Program
6. Introduce and assist customers with products available
7. Schedule classes, maintain student files, instructors &
motorcycles
8. Assist customers with motorcycle rentals
9. Responsible for opening and closing the dealership
6/2009 to 5/2010 Dan Vaden Chevrolet- Accounting / Customer Call Center
9393 Abercorn
Savannah, GA 31406
10. Prepare funding documents and send to lenders for approval
11. Answer incoming calls pertaining to funding
12. Contact customers for service follow up and missed
appointments
13. Follow up on new and used vehicle purchases
14. Schedule service appointments
15. Troubleshoot service problems
16. Responsible for opening the dealership
9/1998 to 5/2008 Citimortgage - Mortgage Payoff Preparer/Document
Collection Specialist
1000 Technology Drive
O'Fallon, MO 63368
Process mortgage payoffs received via fax/phone
17. Input changes to customer information
18. Process and distribute equity refund checks
19. Answer customer calls pertaining to mortgage payoffs
20. Made collection calls to obtain missing/corrected documents
for:
21. (Closing Packages, Notes, Trailing Documents)
22. Trained employees on tasks and FHLBC collections
23. Assisted in developing the document collection escalation
process
24. Contacted counties for fees to have documents recorded or
to request copies of documents
25. Contacted customers to have documents sent and resigned
26. Contacted mortgage/title companies and attorneys for
missing documents
27. Pulled, reviewed and prepared mortgage collateral files to
be shipped
High School - Graduated / General Business
College - General classes taken
Typing - 60 wpm
Experience with multiple computer programs
Online Fed Ex and DHL shipping labels
Cash handling experience
Billing via automatic transfer
References:
Lonnie Burns 912-***-****
Nancy Zorrn 912-***-****
Barb McGuire 843-***-****
Contact this candidate