Customer Service Manager

Julia M. Bruno

** ****** ***** ***, ********, NJ 08012

(H) 856-***-**** (C) 856-***-**** **********@*******.***

Profile

Highly motivated professional with over thirty years of administrative experience, excellent organizational skills and

customer service oriented.

Skills

• Computer Proficiency

• Benefits Administration

• Office Management

Experience

Administrative Office Manager

United Independent Union, Philadelphia, PA 1981 2013

•

Responsibilities included: Accounts Payable disbursements. Maintained general ledger and interim trial balance

worksheets. Received, processed, and verified the accuracy of all employer contribution reports. Deposited all

contributions to the Fund's accounts, and maintained a detailed bookkeeping system of all cash receipts. Maintained all

Union and Fund bank accounts and reported monthly on all transactions. Prepared reports for the Business Agents and

Trustees listing all contributions received and deposited. Maintained a system for determining delinquencies and

submitted notices to the delinquent employers on a timely basis. Prepared weekly/monthly lists of all delinquencies

and submitted to the President of the Union, Business Agents and Union Trustees. Maintained detailed employee

records to include all information as needed to administer the Union and Fund records. Accepted phone calls and

answered correspondence from members or beneficiaries regarding benefits, records and/or entitlements. Maintained

benefit checking accounts and assured available money for investment was transferred on a timely basis. Provided all

non-eligible members with notification of their rights to "continuation coverage" under "COBRA". Reviewed cost

containment programs with the Board of Directors and Board of Trustees. Assisted in preparation and assured

submission of all necessary Internal Revenue Service and Department of Labor filings. Attended all regular and special

Trustee meetings. Prepared financial and/or administrative reports for all local officers and the Board of Trustees.

Assisted the Union and Fund auditor with Dues and Fund's annual audits and any other interim reports. Arranged for

the printing and distribution of all forms, booklets and reports as required for the proper administration of the Union

and Funds. Assisted in securing bonds and insurance policies as required by law for the Union and Funds.

Executive Assistant to the President

National Federation of Independent Unions, Philadelphia, PA

•

Responsibilities included: Performed all secretarial duties for the President of the Union. Set up meetings,

seminars and conventions for the President and his staff. Performed as the NFIU President Alternate to attend

meetings at the US Department of Labor Office of the Assistant Secretary for Administration and Management in

Washington, DC and have obtained a Critical Sensitive National Security position in May 2005. Maintained all

bookkeeping records. Prepared wide range of communications, reports and documents.

Education

Certifications

The University of the District of Columbia Grievance and Arbitration

University of Columbia on Leadership Development Conference

Rutgers University Labor Education Center Labor Studies Seminar

The United States Department of Labor certification on Labor Leaders

Diploma

Eastern Regional High School, Voorhees, NJ

References

Available Upon Request

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