Customer Service Management
Resume:
L Phillips
_
850-***-**** **********@*****.***
ADMINISTRATOR/BOOKKEEPER/SOCIAL WORKER
EDUCATION
Bachelor of Social Work, University of West Florida (2011)
(UWF-President’s Honor roll, Dean’s List, Phi Alpha Honor society)
Associate of Arts and Science, NW Florida State College (2010)
Assoc. of Applied Science (Industrial Management Technology), NW Fl State College (2006)
PROFESSIONAL EXPERIENCE
Elementary tutoring of math, reading and language arts for two tutoring companies. Sept
to present. I assess data, interview children and families for various needs, make referrals if
necessary. These jobs end in April.
FCRR reading interventionist-Florida State University. Oct to present
I have worked as a test proctor and giving research interventions to elementary students as part
of the Florida Center for Reading Research project. I interview children, assess data for
educational needs. This job ends in April.
I have a current level two background check from the state of Florida. I have management
and supervisory experience. Since 2009, I have been in college seeking first a Bachelor’s
degree and now a Master’s degree (Capella Univ).
Information Tech-Fort Walton Beach Medical Center, FWB, Fl-(2008-2009)Prepared,
processed and analyzed medical records. Collated, processed and administered medical charts so
assure forms were in proper order according to standard medical record guidelines. Handled
phone calls from patients and other floors. Analyzed/audited services performed at the hospital
each day and making sure those records were complete. Audited charts and processes to ensure
effectiveness and accuracy.
Customer Service Rep.Blue Cross Blue Shield of Texas. Waco, Tx(2006-2008)
Processed. assessed and addressed phone calls from providers about claims, benefits, problems.
Medicare, Medicaid, and government healthcare systems. Staff writer for employee newsletter.
Surveyed and analyzed medical claims, how they were paid according to the person’s health
contract and handling governmental medical claims (Medicare). Provided benefit information to
professional offices. Case management for claims. Attention to detail, negotiation, analytical
thinking, flexibility, customer service skills
**Cooperative Business solutions. Hewitt, Tx (my own bookkeeping company) 1999-2006.
Consultant to area businesses for Quickbooks accounting, bookkeeping, industrial management,
economics, marketing, contracts, purchasing, auditing accounts, collections and quantitative
methods. Cash handling, deposits. Supervising, human resource consulting. Project management,
trend analysis, proactive in consulting, self starter, minimal direction needed, team player,
collaborative, continuous improvement was my goal for my clients and satisfaction. Attention to
detail, tracking numbers effectively, organization and communication skills. Able to set & meet
strict deadlines and guidelines. Support client strategic direction. Excel, Powerpoint, Outlook etc.
Full Charge Bookkeeper for 5/ 8 companies, Mailmax Printing systems, Waco Tx (2005-2006)
Full charge bookkeeping-A/R, A/P, billing, wrote policies and procedures for a complex billing
system involving 2 disparate computer systems. Supervisory and IT consultant for liaison
between Quickbooks and older manufacturing system. Effectively administered payroll, state and
federal taxes, insurance. Administration, auditing accounts, record keeping, case management.
Cash handling. Cash handling, deposits. Supervising, human resource consulting. Project
management, trend analysis, proactive in consulting, self starter, minimal direction needed, team
player, collaborative, continuous improvement was my goal for my clients and satisfaction.
Attention to detail, tracking numbers effectively, organization and communication skills. Able to
set & meet strict deadlines and guidelines. Support client strategic direction. Excel, Powerpoint,
Outlook etc.
Life insurance underwriter-American Income Insurance, Waco, Tx-(2004-2005)
Used company policies and procedures to approve or deny life insurance applications. Followed
complex systems, organizational charts, policies and procedures to make decisions of whether to
approve, deny or investigate. Administration, secretarial, auditing, record keeping, case
management. Minimal direction needed, team player, collaborative, Attention to detail,
organization and communication skills. Able to set & meet strict deadlines and guidelines.
My volunteer work experience:
2009 to present-FUMCN-Divorce Care Facilitator- lay counselor, mentor, life coach, public
speaking, facilitating small groups (up to 20 people), community outreach, crisis management,
social service resource, assessing psychosocial, emotional, spiritual, financial, familial needs of
those in my classes.
2006: Book published: Fort House: A Waco Portraiture (nom du plume Lanne Phillips)
2004-2007: Historic Waco Foundation member, Fort House committee member, Volunteer
coordinator and Docent-Graduate of the Lavonia Jenkins Barnes’ decorative Arts course
2002: Counseling certificate from the American Assoc. of Christian Counselors
2002-2003: Heart of Texas Council of Government’s Department on Aging
Ombudsman also 1990-1994, and Texas Ombudsman Assoc.
1996-1997: Guest radio speaker for BBC Radio and Radio Oxford, Oxford, UK
1996-1997: Women’s Royal Volunteer Service-Bicester, UK
Supervised visits for parents and counseled in a battered women’s and men’s shelter
1994-1996: Guidance Tutor (Citizen’s Advice Bureau, Bicester, UK)
Provide advice and counseling services to the general public on all matters arising from personal
administration and legal matters, involving liaison with government departments, attorneys, and
other aid agencies. Deal with difficult counseling situations relating to individual’s debt and
provide mediation and arbitration or disputes and litigation. Maintain accurate detailed records
and disseminate complex information relating to fiscal and legal matters into plain common
English. Industrial management, contracts, economics, organizations.
Contact this candidate