Customer Service Technician
Resume:
S H E RTO N E Y E . J O N E S
FUQUAY VARINA, NC 27526
**************@*****.***
OBJECTIVE
To obtain a position in which effort, creative improvements, and hard work
are rewarded, leading to an opportunity for advancement and continued
challenges.
SKILLS
•
Computer Skills: Internet, Microsoft Office Suite 2003 and 2007
•
Writing Proficiency: Business memos and analytical reports
•
Trainings: TQM, MEM, JSA, SOP’s, ECO, ISO, and MFG
•
EXPERIENCE
Operations Technician II, Materials Department
September 1991 – May 2011, Raychem Corporation/ Tyco Electronics,
Fuquay Varina, NC
• Controlled parameters to stay within process specification and calibration
settings making products
• Performed ratio and capabilities on equipment
• Worked directly with customer service to ensure work orders was
processed on time
• Performed integrated quality inspection
• Trained new operators
• Written Standard Operating Procedures and Job Safety Analysis
• Facilitated and recorded Continuous Improvement Team meetings
• Performed as Line Leader to planners expediting orders and materials to
maintain shipping schedules.
• Participated on the Peer Interview Team
• Completed work orders and tracked shipped orders
Material Handler / Forklift Operator
September 1984 October 1991, Raychem Corporation, Fuquay Varina, NC
Pulled materials to fulfill work orders for packaging
•
Assured materials are loaded on trucks to be on schedule
•
• Kept inventory of materials as orders are filled
EDUCATION
Wake Technical Community College, Raleigh, NC
1993 1994 Business Writing Certification
Contact this candidate