Software Support
Resume:
WILLIAM R. TODD
Sparta, NJ *****
************@*****.***
www.linkedin.com/in/williamrtodd
SUMMARY
Information Systems & Client Technical Services Support Professional.
Consistently meeting early morning deadlines for technical support before
start of the business day, while containing costs and improving user
experience and organizational productivity by minimizing database downtime
and maximizing application availability.
. Oracle 9i, 10g, 11gR2 client/server installs, Omnis Studio
runtime/dev, Citrix Metaframe, XenApp server administrator, Microsoft
Office, Word, Excel, PowerPoint, Outlook, MSDOS, Windows XP, 7, Mac
OSX, CorelDRAW, PhotoShop, AutoCAD, Microstation, Caddie, IE, FireFox,
Chrome, Juniper, FortiClient and CISCO SSL VPN, Remote Desktop support
(RDP), Siebel and Onyx CRM, Pro-Tools, Cubase, Yamaha Motif XF8, EX5.
P-120, Korg RK-100
PROFESSIONAL EXPERIENCE
Independent Contractor for Cognizant Technology, Harris Broadcast Division
ASG NY, NY 3 mo. 2012
Applications support for EAS and web based MyEAS, Enterprise Agency Suite.
An independent consultant for the Harris Agency Solutions Group EAS
software project performing continuing Knowledge Transfers (KT's) for new
offshore employees at Harris/Cognizant; Chennai, India.
HARRIS CORPORATION, BCD, AGENCY SOLUTIONS GROUP, New York, NY
16 yrs. 1996 - 2012
Senior technology analyst in the Client Technical Services group.
Administration, deployment, and hardware software support for an enterprise-
wide 'Advertising Industry' software application suite; EAS
http://harrisbroadcast.com/productsandsolutions/Advertising/EnterpriseAgency
Suite.asp
. Systems administrator for Oracle database client installations, On-
site systems troubleshooting required for operations support for
numerous clients, Microsoft server and PC, Mac OSX desktop, and Citrix
XenApp Server support.
. Managed EAS deployment of enterprise software as a service (SaaS) for
30+ clients over Xen App/Citrix Presentation servers 4.0/5.0/6.0 on
Windows 2003 & Windows 2008 R2 (32/64 bit) secure portal as an ASP
solution.
. General technical architectural planning and support, implementation
support for all proprietary software design modifications,
. On-going internal applications support for web based MyEAS and WebTime
applications running on Apache httpd server.
ROTH ASSOCIATES - ARCHITECTS, Morristown, NJ 1994 - 1996
Director of Information Technologies. Purchasing, configuring computer
software and hardware and LAN administration for Pentium based CAD
workstations using Intergraph/Bentley's Microstation NT ver 5 CAD software.
Major functions of this position included: systems administrator for the
Microsoft Server NT network, tape backups, technical architectural planning
and support, all CAD-related software and print plotting operations.
CDM TECHNOLOGIES, Nutley, NJ 1994
Instructor of a four week Introduction to AutoCAD rel. 12 class, and
instructor of Microstation NT ver. 5.
GEO TEC INC., Teaneck, NJ
1993 - 1994
Instructor for Techno Tutor division teaching various software applications
including: AutoCAD 12,
CorelDRAW 4, AmiPro 3, MS Excel 5, Cakewalk Pro, Windows 3.11.
OSMOND LANGE ARCHITECTS, East London, South Africa 1991 - 1992
Computer-Aided-Design operator and LAN administrator running a PowerLAN
network and used Caddie 3 software, East London branch, drafted
construction sets for residential and commercial construction. Buildings
included: 5 cinemas, a 75 shop shopping small, a Woolworths, and a
correctional facility.
CAD CITY, PTY, LTD., East London, South Africa 1990 - 1991
Computer-Aided-Design consultant. Built, upgraded, & sold IBM compatibles
and configured various software applications. Sales and support of CAD
software and hardware. I Introduced Ultimate CAD software at the East
London Technical College to help incorporate it into their engineering
curriculum.
BRIAN WATSON ARCHITECTS, East London, South Africa 1990
Employed as a manual draftsman. Creating working drawings for commercial
and residential buildings.
All work done using the metric system and was primarily brick and mortar
construction.
EDUCATION
Fairleigh Dickinson University, Madison, New Jersey
Candidate for a Bachelor of Fine Arts degree in electronic filmmaking and
digital video design.
Port Elizabeth Technikon, Port Elizabeth, South Africa
Completed 12 architecture courses including: architectural drafting,
construction science, external works sites, business communications,
computers, architectural presentation, and history of architecture.
Sussex County Community College, Newton, New Jersey
Graduated in May 1988 with an Associate's degree. Concentration in both
business administration and psychology.
CDM Technologies, Nutley, New Jersey
Completed both of the Introduction to and Advanced AutoCAD release 12
training classes.
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