Customer Service Medical
Resume:
To Whom It May Concern:
I am interested in the position that you are offering at your facility. I am seeking employment in a positive work environment that will allow me to exercise my skills and gain more along the way. I am a fast, enthusiastic learner with a strong medical administrative, surgical scheduling, billing and customer service background; I also possess strong office organizational skills.
If you were to consider me for employment, you would be choosing a team player, both dedicated and skilled in patient care, communications, office administration, wound care, medical billing / transcription and collections. Should there not be a position available for me at this time, I ask that you keep my resume on file for future references.
Sincerely,
Rasheedah Sanchez-Alicea
Cell phone: 917-***-****
55 East 99th St. #15A
New York, N.Y 10029 Phone 917-***-****
E-mail ***************@***.***, ***********@*****.***
Rasheedah Sanchez-Alicea
Objective To secure a position in an environment that will enable me with both the opportunity and experience to excel in my career.
Education 2002-2004 / A.S.A Institute, Brooklyn, N.Y.
Associates Degree / Occupational Studies – Medical Assisting with Physical Therapy Aide
2009-2011 / A.S.A Institute, New York, N.Y.
Associates Degree / Occupational Studies - Medical Office Administration / Billing and Coding
Dean’s List / 3.86 GPA
Summary of qualifications CPR Certified, Microsoft Word, Power Point, Excel, Keyboarding 25 WPM, Switchboard, Clerical, Filing, Patient Care, Customer Service, Medical Billing and Coding, Medical Transcription, Collections, Physical Therapy Exercises with Modalities, Clinical Office Procedures.
Professional experience Office Manager / Surgical Coordinator / Billing Asst. / Wound Care Assistant (Plastic and Reconstructive Surgery) - NYU
February 2012 – Present
Scheduling of all appointments, transportation arrangement, scheduling of surgeries, assist with wound care, assist with medical billing, liaison between lawyers and doctor’s office, medical records management, filing, faxing, handling of all phone calls.
Office Manager / Accounts Collectable / Accounts Receivable October 2007-February2012 Westside Spine & Sports Medicine N.Y, N.Y
Running a very busy 8 Doctor, Physical Medicine/Orthopaedic Facility. Answer phones, Custodian of Medical Records, Insurance Verification /Authorization, Entering Demographics, Pre-Certification, MRI Authorization, Collection of Co-Payments, Light Billing, Collections, Scheduling and Confirming of Appointments, Surgical Scheduling, Aide to Physical Therapist / with educating patients on exercises and stretching, Apply Modalities (ultrasound, electro-stim., heat, ice), Training of new employees, Order supplies and equipment. Handle all in-coming and outgoing mail. Liaison between Insurance Companies, Attorneys and Patients.
Medical Receptionist
February 2004-January 2006 Regency Medical N.Y., N.Y.
Answer very busy telephone switchboard for Radiologist’s office / MRI Facility, transfer and screen all calls, Collect Co-Payments. Custodian of Medical Records. Handle all incoming and outgoing mail, Responsible for all correspondence between Lawyers, Courts and Doctor’s offices.
Physical Therapy Aide / Front Desk
March 2003-Februaury 2004 Sports Physical Therapy of N.Y. N.Y., N.Y.
Trained patients on exercises and stretches, Applied Modalities (ultrasound, electro-stim., ice), Custodian of Medical Records, Helped to train new employees and interns, Responsible for all equipment, supplies and input of patient activities on Flow Sheets and Charts. Filing and Maintenance of patient records.
References Available upon request.
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