Customer Service Sales

Mandi L. Bartlett

**** ******* ****.

Williamstown, N.J.

Telephone: 856-***-****

Email: *******@*****.***

Objective: I am a sincere, loyal, and dedicated individual who has a great deal of ambition. I love to learn, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

Work Experience

Boscov’s Department Store, Deptford, NJ

• Phone: 856-***-****

• Job Title: Fragrance Associate

• Employed from 2010 - Present

• Hours per Week: 35

• Salary: $9/hr + Commission

• Job Duties: Retail services

- Greet customers and provide quality customer service

- Responsible for fragrance sales and performance

- Receive telephone calls and handle customer-related issues

- Meet with vendors for new merchandise

- Unpack and put away basic stock when received

- File replenishment orders and damage reports

- Maintain cleanliness of department

- Ensure all products and displays are merchandised effectively in order to maximize sales

South Jersey Party Tent Rental, Williamstown, NJ

• Phone: 856-***-****

• Job Title: Secretary

• Employed from 2009 - Present

• Hours per Week: 15-20

• Salary: $10/hr

• Job Duties: Office Adminstrative

• Receive telephone calls and handle customer-related issues

• Take customers orders for party equipment rentals

• Provide quotes for party equipment rentals

• Schedule delivery and pick-up times for rented equipment

• Schedule employees for delivery, pick-up and maintenence of rental equipment

• Call for quotes to repair damaged equipment

• Maintain files for all business related documents

• Type up customer invoice for party equipment rentals

• Conduct follow up calls to ensure customer satisfaction after rentals

• Perform related responsibilities as assigned

Bancroft Neurohealth, Haddonfield, NJ

• Phone: 856-***-****

• Job Title: Group Home Associate

• Employed from 2005 - 2009

• Hours per Week: 40+

• Salary: $13/hr

• Job Duties: Individualized care of persons with developmental disabilities in a group home setting

- Maintained cleanliness of group home

- Administered medications to persons served

- Scheduled doctors appointments for persons served

- Used various computer programs to create progress reports for persons served

- Transportation of persons served to work and medical appointments

- Maintained contact with parents or guardians of persons served through phone calls and e-mails

- Wrote up IEP’s for persons served

- Completed, reviewed, and submitted various reports to supervisor

- Maintained and updated persons served individual files

- Entered and maintained information in communications logs

- Perform related responsibilities as assigned or required

Wawa, Williamstown, NJ

• Phone: 856-***-****

• Job Title: Shift Supervisor

• Employed from 2004 - 2005

• Hours per Week: 35-40

• Salary: $8.50/hr

• Job Duties: Food and retail services

- Greeted customers and provided quality customer service

- Worked cash register

- Took orders and prepared food behind deli

- Responsible for overall operational integrity of the store during my shift

- Ensured all products and displays were merchandised effectively in order to maximize sales and profitability

- Observed and evaluated job performance for the associates on my shift

- Trained associates to provide quality customer service

- Forecasted scheduling needs and ensured sufficient associates on the floor during my shift

Bayside Pizza and Pasta House, Wildwood, NJ

• Phone: 609-***-****

• Job Title: Waitress

• Employed from 2002 - 2004

• Hours per week: 30-35

• Salary: $7/hr + tips

• Job Duties: Restaurant Services

- Greeted customers and provided seating in restaurant

- Performed basic waitressing responsibilities such as taking and delivering food and drink orders

- Answered telephone and took delivery orders

- Worked cash register

- Maintained overall cleanliness of restaurant

International Communications Research, Turnersville, NJ

• Phone: 856-***-****

• Job Title: Telephone Operator

• Employed from 2000 - 2001

• Hours per Week: 35-40

• Salary: $6.50/hr

• Job Duties: Marketing research and analysis

- Made phone calls for public opinion polling

- Asked consumers specific questions regarding their personals needs and uses of various companies products to ensure productive feedback

- Recorded individual responses into computer program

- Completed, reviewed, and submitted various reports to supervisor

- Entered and maintained information into communications logs

- Maintained cleanliness of the office area

EDUCATION

Williamstown High School, NJ- 1997 – 2001

Camden County Community College 2004

Skills and Qualifications

• I have basic knowledge of various computer programs such as Microsoft Word, Excel and PowerPoint.

• I am very organized and efficient.

• I have experience with answering phones and providing customer service as well as other basic office responsibilities.

Contact this candidate