Customer Service Representative
Resume:
Sharon L Bess
P.O. Box ***
Crestview, FL *****
E-mail - ********@*****.***
OBJECTIVE- To obtain a position that best utilizes my abilities and work
ethics.
EMPLOYMENT HISTORY
08/2011-12/2011
Simsol Insurance Services, Niceville FL
Title: Customer Service
. Receives and reviews over 250 weekly documents
from adjusters, verify . accuracy in
accordance with the National Flood Insurance Program
(NFIP) standards
. Maintains confidentiality when managing
sensitive information in
regards to insured's claim.
. Oversees accounts payable recordkeeping,
supervision and recording of
amounts due, verification of invoices, and issues
payments to adjusters.
. Post transactions to journals, ledgers and other
records.
08/2007 - 08/2011
Walco Service Center Inc, Niceville FL
Title: Service Manager
. Schedule Service Calls, Set up Technicians Routes,
Maintain
Technicians Daily log sheets
. Create Quotes for Customers
. File, Answer Phones, Greet Customers
. Create and Receive Purchase Orders
. Submit Warranty Claims on Internet, E-mail, Fax
. AP/AR
. Order Office Supplies
. Handle Internal Work Issues and Public Relations with
Customers
. Communicate with Customers for Scheduling Purposes
. Knowledge of Microsoft Office (Word, Excel), Outlook
Express,
Quick Books
10/ 2002 - 05/2007
NEW, Crestview FL
Title: Customer Service Representative
. Handle follow ups on Customers who need assistance
with service,
parts, replacements, etc ...
. Manage daily work processes and delegate
responsibility in the
absence of the Supervisor
. Assist with special projects
. Maintain a high level of program knowledge and
proficiency with
Best Buy processes and procedures
. Basic Knowledge of Microsoft Operating systems,
Office, Outlook
Express AS400
. Facilitated team building and development programs
for customer
care representatives
. Handled escalated and irate customers
10/ 2000 - 10/2002
Wal-Mart Crestview FL
Title; Cashier
. Handled sales transactions between customers
. General Customer Service
. Review and Stock Inventory
. Assist Management with any special projects as needed
. Assisted with Layaway Department
. Responsible for customers returns and exchanges
01/ 1992- 02/1998
USDA FISI IO Collins, Ms
Title: Food Inspector
. Reviewed all poultry processed to make sure it meets
qualifications
of the USDA
. Facilitate and complete sanitation inspection of the
processing plant
. Test and review all records from poultry processing
. Train and coordinate process and procedural changes
to contracted
employees to ensure that USDA guidelines were met at
all times
. Coordinated and inspected the quality of work for
each contracted
employee
. Worked as a GS-8 to insure machinery and equipment
were working
according to manufacturer specifications
EDUCATION
Bay Area Vocational School Certification in Office
Management May 1985
Crestview Senior High School
Diploma June 1984
REFERENCES UPON REQUEST
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