Customer Service Manager Administrative Assistant/Receptionist

Crystal L. Torres

***** ******** ****** ********, ** 92345

Email: **********@***.***

Cell: 760-***-****

To Whom It May Concern:

My name is Crystal L. Torres and I am excited to express my interest of career advancement

with your company. I am a seeking a rewarding and challenging role with career growth

potential, which utilizes my work experience background.

I am a self-motivated individual with passion to always make a difference by surpassing forecast

goals through innovation of new ideas, creative thinking and communicating effectively. I have

the ability to problem solve and develop with those around me to grow as one unit. I am a well

rounded individual that understands all aspects of the business realm that are aligned with your

company’s mission and vision.

I am confident that I will add value to your company by always going above and beyond

expectations. My goal is to make a difference by increasing productivity and delivering

exceptional ideas, while focusing on the importance of long term individual and company

growth.

The following is a copy of my resume along with contact information and a letter of

recommendation from my previous employer. Please do not hesitate to contact me if you have

any questions. I would greatly appreciate the opportunity to review my qualifications in more

detail with an interview. Thank you in advance.

Sincerely,

Crystal L. Torres

Crystal L. Torres

15594 Cheyenne Street, Hesperia, CA 92345

PHONE: 760-***-**** EMAIL: **********@***.***

Objective:

My primary goal in life is to be successful. I understand that the only guaranteed path to success is through hard work and

persistence. This statement directly reflects my objective in a place of work. That is; I desire to apply the skills and

knowledge that make up my human capital so that I may be an asset to my employer. When I manage to do this, I understand

that I put my employer in the best position to be an asset to me, thus moving me closer to my ultimate goal.

Qualifications:

12 years of experience in customer relatio ns and extensive customer service

Proficient in Windows and Microsoft Office including Word, Excel, and Access

Trained in QuickBooks and SAP accounting software and SAP reporting

Complacent in administrative duties including: planning, organization, allo cation of duties, multi-tasking, training, exercising

diplomacy, establishing priorities independently, self motivation, and adapting to change

Qualities exemplifying expertise in diverse areas encompassing customer service, communication and data entry

Charismatic personality that demonstrates perseverance in all endeavors, an excellent team player that is always willing to

accept a challenge or explore new ideas and opportunities, and someone who can interface with individuals from diverse

cultural and ethnic backgrounds for enhanced cooperation and rapport

Experience:

Receptionist / Administrative Assistant

Capital Holdings Inc., Ontario CA July 2004- September 2012

Responsible for the routing and screening of all incoming calls

Prepared and organized the set up new accounts into an organized system

Posted customer payment transactions on Microsoft Access, QuickBooks and SAP

Monitored daily email correspondence

Responsible for filing of Grant Deeds and Titles along with payment records

Responsible for mailing out customer correspondence and contacting clients regarding various sales agent requests

Prepared cancellation and collection letters to various customers

Handles various marketing strategies and worked directly with marketing director to increase overall business levels

Hostess

Denny’s Restaurant, Hesperia, CA August 2000- December 2004

Responsible for greeting and seating customers as they entered

Provided exceptional customer service

Responsible for handling cash

Assisted servers with various tasks and requests

Cleaned windows and counters / menus and dusted

Cashier

Toys R’ Us, Victorville, CA November 1999-December 1999

Responsible for restocking merchandise

Assisting customers with questions

Responsible for handling cash and cash transactions

Provided exceptional customer service

Education:

Victor Valley Community College, Victorville, CA

Majored in Computer Information Systems

1997 – 1999

Hesperia High School, Hesperia, CA

1993 – 1997

Personal References:

Jo Cui

Company: Capital Holdings, Inc.

Office Manager

Phone: 909-***-**** ext 109

John Valva

Company: TS Express Logistics, Inc.

General Manager / Accounting Controller

Phone: 800-***-**** ext 112

Contact this candidate