Customer Service Quality Control

Donika Prenga

Jacksonville, FL *****

Cell: 904-***-**** ( Email: ******.******@***.***

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Objective

To obtain a position in a professional field where I can

develop and excel while giving my best to an employer.

Skills

. Excellent communication, organization and multi-tasking skills.

. Creative thinker, passionate and driven to succeed and attain

goals.

. Positive and professional attitude at all times.

Microsoft Office Administrative

Computer Savvy Customer Service

Telephone Techniques Bilingual (Albanian & English)

Financial Reporting Quality Control

Profile

Administrative

. Computed, classified, and recorded data to keep financial

records complete

. Conducted interviews, hire new staff, and provide employee

orientation.

. Responsible for staff scheduling to include: work

assignments/rotations, employee vacations, employee breaks,

overtime assignment, back-up for absent employees, and shift

rotations

Accounting

. Operated and maintained a computerized cash register.

. Maintained high volume of cash, credit, and check transactions.

Customer Service

. Provided courteous and professional customer service to more

than 50 customers a day

. Managed many different programs at once to gain information for

customer

. Considered multiple perspectives for client solutions

Training

. Trained and coached employees and provided career development

for staff

. Directed staff in the development, analysis, and preparation of

inventory reports

. Supervised staff in accordance with company policies and

procedure

. Assisted staff to resolve complex or out of policy operation

problems

. Responsible for quality control, to meet department productivity

and quality goals

. Operated within standard operating procedures (SOPs) and Job

Safety Analysis

. Interacted with all levels of the organization with credibility

and integrity.

Work History

Campus Administrative Assistance / Financial Aid Advisor

2009 - 2012

FastTrain College, Jacksonville, FL

Responsible for the day to day operations of this college

campus

Customer Service Supervisor

1993 -2008

Oceanside Cleaners, Jacksonville, FL

Responsible for managing the business

Education

Business Office Administrator

Graduated

UEI College, Jacksonville, FL

Donika Prenga

Jacksonville, FL 32246

Cell: 904-***-**** ( Email: ******.******@***.***

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Resume Coversheet

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To Whom it may Concern,

I am forwarding my resume for the current open position in Jacksonville.

My attention to detail will be an asset to the company. I am ready to

take on more responsibilities and I am very eager to learn new tasks. I

am capable of performing the duties that are

required. My most recent position allowed me to further develop my

communication and organizational

skills.

My 18 years of experience working in Customer Service has been a

pleasurable experience. My duties required inventory control,

administrative, accounting, training and bilingual communication with

customers.

I have enclosed a copy of my resume for your review. Thank you, for your

time and consideration, for your convenience I have listed my contact

information above.

Sincerely yours,

Donika Prenga

Enclosure (1)

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Contact this candidate