Quality Assurance Human Resources
Resume:
Kevin Rainbolt
P.O. Box ***
Nolensville, TN ****5
• Work History
American Medical Response (AMR) Ambulance Service
Position: Operations Manager
Responsibilities: Responsible for oversight of the operations in the Middle Tennessee market. Primary task is to ensure fiscal responsibility of all operations within company’s overall budget and ensure respectable profit margin for shareholders. High paced, for-profit, corporate driven environment that requires multi-tasking, high level of accountability and oversight of the following departments: Marketing/Healthcare Account Executives, Accounts Receivable, Accounts Payable, Human Resources, Payroll, Dispatch, and Field Operations. Also responsible for developing and maintaining relationships with all of our key customers.
1/2012-6/2012
Grace Healthcare
Position: Director of Marketing/Admissions
Responsibilities: Responsible for all Marketing and Admissions for Grace Healthcare. Built and maintained relationships with Case Management and Social Services staff in area hospitals. Coordinated intake of all new patients including insurance pre-certification, family/patient education and medical screening to ensure appropriate level of care.
9/2007- 11/18/11
Rural Metro Ambulance Service
Position: Market General Manager
Responsibilities: Responsible for complete oversight of multiple operations across the Middle Tennessee market including both 911 emergency response operation in Spring Hill and General Transport operations in Davidson, Williamson and Wilson Counties. Primary task was to ensure fiscal responsibility of all operations within company’s overall budget and ensure respectable profit margin for shareholders. High paced, for-profit, corporate driven environment that required multi-tasking, high level of accountability and oversight of the following departments: Marketing/Healthcare Account Executives, Billing, Accounts Payable, Human Resources, Payroll, Dispatch, Field Operations and Fleet Management. In addition to managing the Marketing staff, I also created and maintained relationships with all of our key customers particularly in Case Management offices in the local hospital systems.
5/2007-9/2007
Lifeguard Ambulance Service
Position: Operations Manager
Responsibilities: Responsible for complete oversight of General Transport operation in Davidson, Williamson, Rutherford and Wilson Counties. Primary task was to ensure fiscal responsibility of all operations within company’s overall budget. Responsible for the following departments: Marketing, Billing, Accounts Payable, Human Resources, Payroll, Dispatch, Field Operations and Fleet Management. Also responsible for regulatory compliance and public affairs.
9/1996-5/2007
Williamson Medical Center EMS
Position: Paramedic/Field Training Officer (F.T.O.)
Responsibilities: Treatment and transportation of patients in a 911 setting. Additional FTO responsibilities include: training of new employees and Paramedic interns. Assisted in teaching continuing education classes, evaluation of other staff members during annual competency testing and new hire orientation period, daily EMS call report CQI, etc. Additional duties as assigned by EMS Supervisor or Assistant Director of EMS.
7/2001 –3/2007
McKendree Village, Inc.
Position: Support Services Coordinator
Responsibilities: Director of Emergency Medical Services, Security and Transportation Departments. Development and management of a new EMS department. Development of medical direction protocols, quality assurance/CQI and training. Development and implementation of departments’ budgets, policies, strategic planning and day-to-day management of approximately 22 staff members and budget to support the operation.
10/1999-6/2001
Rural/Metro Ambulance Service
Position: Quality Assurance/Training Coordinator/Acting Director
Responsibilities: Created and managed the quality assurance and training programs for both the Nashville and Shelby County operations. Managed all aspects of human resources, worker’s compensation and employee health issues for the Nashville operation. Assisted in the scheduling of employees and ultimately responsible for the day-to-day management issues relative to the Nashville operation and it’s approximately 100-120 staff members. Managed special event EMS teams for all of Nashville area venues including LP Field- Titans Games and all concerts, Muncipal Auditorium, Gaylord Entertainment Center, Nashville Racetrack, and Starwood Amphitheater.
1/1994-4/1997
Medi-Call Ambulance Service
Position: Quality Assurance Administrator
Responsibilities: Insured the quality of care given by all employees was compliant with company policy and state standards by reviewing run tickets and counseling or retraining employees.
2/1995-9/1996
Summit Medical Center
Position: Paramedic/E.R. Tech
Responsibilities: Assist in the treatment of all patients entering the emergency department to include all procedures that a Paramedic can perform in an ambulance.
• References available upon request
• Education
12/1995- University of Alabama, Huntsville- Emergency Medical Technician-Paramedic course.
12/1993- Volunteer State Community College- Emergency Medical Technician-Basic course.
5/1993- University of Tennessee, Knoxville- Business Administration.
• Miscellaneous
Serve on The Bridge Ministry’s Medical Team serving the homeless and less fortunate of Nashville each week by providing first aid and referral to care sources.
Served on the Congregational Care Team for The Peoples Church, Franklin, TN
Served as an ordained elder at Hermitage Presbyterian Church.
Received a Special Commendation for Excellence from the EAGLE accreditation committee of the United Methodist Church for departmental accomplishments at McKendree.
Served as Adjunct Faculty with Volunteer State Community College’s Continuing Education division.
Served as a member of the steering committee for a Critical Care Paramedic Program at Volunteer State Community College.
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