Customer Service Sales

Tigranuhi Nikoghosyan

**** *. ******** ***. *** ( Glendale ( 818-***-****

( ****.**********@*****.***

specialist in management/marketing and sales

TEAM ORIENTED AND EXPERIENCED MANAGEMENT/MARKETING AND SALES SPECIALIST

WITH EXTENSIVE LEADING-EDGE EXPERIENCE IN DELIVERING EXCEPTIONAL CUSTOMER

SATISFACTION AND IMPROVING OVERALL OPERATIONS. DEMONSTRATED THE ABILITY TO

WORK WITH TEAMS OF PROFESSIONALS TO NEW LEVELS OF SUCCESS FOR OVER 10 (TEN)

YEARS IN A VARIETY OF HIGHLY COMPETITIVE INDUSTRIES AND CUTTING-EDGE

MARKETS OF THE FAST-PACED ENVIRONMENT.

objective

Seeking a challenging and rewarding position.

Professional Work Experience

SALES and MARKETING MANAGER- "BETCONSTRUCT" (2011-2013)

(An independent igaming software development company offering online and

offline gaming products)

Betconstruct.com/For verification purposes only- 14/7 Getar St.

Armenia/Yerevan

. Responsible for Administrative work that includes coordinating and

supervising intercompany activities and project activities.

. Responsible for project coordination that includes business

correspondence, event planning, coordinating exhibitions ("Totally

ICE" London, UK, "The Super Show" Dublin, Ireland, "RGW" Moscow,

Russia, "SAGASE" Buenos Aires, Argentina, "EIG" Barcelona, Spain.

. Participated in most of the planned and coordinated exhibitions as

Sales and Marketing Manager.

. Keeping up-to-date the company's website, doing sales as Accountant

and Sales Manager. Taking care of the processing of getting a

License for online betting to operate the business.

. Being creative in new ideas for changes on the websites, stands,

billboards, etc.

GENERAL MANAGER - "ANITA CLOTHING LLC" (2009-2011)

(Clothing department store that has 10 branches in Armenia)

For verification purposes only- 24 Tumanyan Area, Avan Yerevan/Armenia

. Ability to plan, manage, train employees

. Managing all the branches, hiring and firing all employees

. Coordinating employee's working day

. Responsible for ensuring customer outstanding service by providing a

friendly environment, which includes greeting and acknowledging

every customer, maintaining solid product knowledge and all other

aspects of customer service.

. Assisting in merchandising, display maintenance and ringing up sales

at registers.

. EVENT PLANNER - "CHINESE CENTER FOR CULTURE AND SCIENCE" (2009-2011)

(Event planning and Translation services for Chinese Embassy)

For verification purposes only- 56 Bagramyan St. Yerevan, Armenia

. Strong interpersonal, communicative, and organizational skills.

Intuitive proficiency including analysis, implementation,

documentation, sales and evaluation.

. Ability to translate books from Armenian to English

. Managing and organizing events for Asian Embassy's

CUSTOMER SERVICE - "VTB BANK" (2007-2009)

For verification purposes only- 2 Nalbandyan St. Yerevan, Armenia

. Accurately processing deposits, withdrawals and payments.

. Performing clerical tasks such as typing, filing and training new

staff.

. Informing customers about foreign currency regulations, and

computing transaction fees for currency exchanges.

. Opening and closing accounts.

. Responsible to perform and accomplish any sales requirements with

well-built communication skills.

. Ability to plan, manage and motivate to achieve excellent results

Education

. Completed Armenian State University of Economy, Department of

Management (2002-2007)

. High School Diploma (2002)

#172 High School/Republic of Armenia

. High School (1993-1998)

John Paul II High School/London, UK

Professional computer Skills

Microsoft Office 2007 PowerPoint

Microsoft Excel Microsoft Word

Professional human relation skills and Qualifications

. Superior ability to achieve immediate and long-term goals.

. Proven ability to analyze, plan, manage and motivate.

. Excellent human relations skills, having dealt a variety of customers,

and employees.

. Accountable, reliable and well organized.

Languages

. English

. Armenian

. Russian

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