Customer Service Representative
Resume:
Robertino P. Gooding
Yonkers, NY 10704
E-mail: ****************@*****.***
Profile: A self-starter and quick learner. Versatile skill set with experience in customer service, sales, and written and oral
communication. Received multiple awards for excellence in customer service. Recognized skills in mentoring and
mediating between employees, and in leading team projects.
Professional Experience
Apr. 2004 – December. 2012
Cavalry Portfolio Services, Valhalla, New York
Customer Service/ Compliance Manager
• Negotiating and arranging acceptable repayment plans, which can include settlement offers.
• Provide training to achieve the highest levels of productivity and employee development.
• Organize and delegate daily work assignments to all staff members.
• Perform regular employee feedback sessions to manage performance.
• Manage daily, weekly and monthly reports to measure individual and team performance levels.
• Manage inventory of accounts throughout all phases of the payment process.
• Provide administrative and functional support for all team members.
• Worked side by side with our Compliance attorneys to make sure the company remained FDCPA compliant.
• Assist the SR VP with day to day issues that may arise.
Aug. 1998 - Jan. 2004
Testwell Laboratories, Inc., Ossining, New York
Client Relations/Dispatcher
• Interact with client representatives to ensure that client’s expectations are achieved while effectively optimizing company
resources.
• Schedule approximately one hundred engineers, technicians, and inspectors based on client needs, staff abilities and
certifications.
• Compile work order data and coordinate with department heads to ensure the satisfaction of long-term contractual
obligations.
• Dispatch drivers for daily sample pickups and establish chain of custody for construction material samples.
• Direct the timely receipt of daily field reports and distribute to appropriate departments.
• Manage inventory, ordering and distribution of field supplies and equipment.
• Supervise and verify payroll, overtime and expense reports for field personnel.
Sept. 1997 - May 1998
Mal Dunn Associates, Croton Falls, New York
Customer Service Representative
• Interacted with clients on a daily basis.
• Responsible for placing orders and guaranteeing their proper fulfillment.
• Provided daily shipping reports, counts, and research information to clients.
• Prepared billing of orders for accounting department.
• Responsible for accurate record keeping and filing.
Apr. 1997 - Sept. 1997
The SpeciaLISTS, Ltd., Katonah, New York
Research Assistant to the Vice President
• Responsible for placing orders and guaranteeing their proper fulfillment.
• Prepared billing orders for accounting departments.
Skills
• Excel
• Microsoft Word
• PowerPoint
• Strong Communication Skills
• Strong Follow up skills
• 5+ Years of Managerial Experience
Education
Norfolk State University, Norfolk, Virginia
Bachelor of Arts in Marketing
References Available Upon Request
Contact this candidate