Manager Assistant
Resume:
Barbara Y Adams
Lake Park, GA 31636
Email: *********@*****.***
OBJECTIVE: To secure a position that will allow me to utilize my administrative and
management background in order to assist with overall company growth. I thrive on challenging
environements, I am detail oriented and highly organized. I am a proven leader with excellent
oral and written communication skills.
WORK EXPERIENCE
Assistant Manager World Finance 09/2012-Present
Collection of past due loan accounts both inside and outside the office environment. The branch
assistant manager assists with taking payments, answering phone calls, all phases of the lending
process, assist with personal tax preparation and other job duties assigned by the branch
manager.
Legal Secretary Byron Watson Law Firm 01/2012 – 04/2012
Transcription of legal cases, depositions, and letters. Opening new case files; researching of
local, state, and federal laws. Setting up new clients appointments. Drafting and filing of court
documents.
Call Center Supervior Mediacom 09/2002 – 09/2011
Supervision of 32 call center employees. Responsible for creating employee schedules,
monitoring adherence to Mediacom policies and procedures, displinary review and performance
evaluations, review of weekly timesheets, employee training for the department on an individual
and group level, ensure that employees met production goals set for each week to achieve
department bonuses. Responsible for hiring and retention of department employees. Handling of
customer disputes to resolve issues or complaints. Approve customer account adjustments.
Accounts payable, dispatching and commercial sales.
Records Clerk Valdosta Police Department 07/1998 –
09/2002
GCIC certified. Processing of criminal background checks, drivers history and criminal warrants.
Entered records into the NCIC database and ensured accuracy of all records. Made sure that all
documentation adhered to the deparmental policies and procedures. Updated criminal files with
case dispositions or new charges.
Probation Officer Detention Management Services 04/1997 – 06/1998
Supervision of 250+ misdemeanor and felony probationers to ensure that they maintained
compliance with court orders. Testifying in court. Drafting of warrants and petitions. Revocation
hearings.
Deputy Court Clerk Lowndes County Magistrate Court 04/1993 –
06/1998
Preparation of court documents according to local and state regulations in the small claims and
garnishments division. Processed payments pertaining to claims. Prepared documents for
dispossessory warrants for rental companies and individuals. Responsible for explaining the
court processes and procedures to the potential claimants and defendants.
ER Clerk/Medical Billing Saint Joseph Hospital 11/1994 – 05/1998
Establishing new patient charts. Responsible for taking patient vitals. Filing of all insurance
claims to include Medicare, Medicaid and ensuring that all ICD9 coding was accurate. Order
laboratory tests requested by physicians. Processing of patient payments. Obtained patient
signatures on all documents to ensure adherenace with local, state, and federal guidelines. Patient
discharge.
EDUCATION
Wiregrass Community College - Information Technology Courses
Wiregrass Community College- Administrative Medical Assistant and ICD-9 Coding
Liberty University - Health Care Administration
REFERENCES AVAILABLE UPON REQUEST
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