Service Engineer

MIGUEL YDROGO

FRIENDSWOOD, TX *****

409-***-**** *******.*@*****.***

Objective

To apply my technical skills as a persistent and versatile analyst in an exciting position with a technology

group that will utilize my experience and enthusiasm

Experience

Field Engineer (Telecom Hardware Specialist)

10/01/2012 – Current

Contractor for Ericsson Field Service Operations on Sprint Network Vision project H o u s t o n, T X

Commissioning, Integrating and Call Testing the Ericsson RBS, 4G LTE and 3G CDMA, equipment for the

Sprint network, which includes investigating and troubleshooting, when required, to verify each cell site is

prepared for quality service

Monitored and managed site relocation of the Legacy Outdoor Metro Cell BTS equipment, which included the

de commissioning and re commissioning of EVDO/CDMA equipment and verifying successful restoral of

service

Communication Technician in Network Operations

10/11/1999 – 12/31/2011

AT&T Inc. – Southwestern Bell 3303 Weslayan Street, Houston, TX 77027

Monitored, investigated and responded to network data received from the Network Monitoring and Analysis

system. Provided Tier I technical support for outside technicians, regarding Switches (including Nortel,

Ericsson, Lucent), Transport and Facilities (Tellabs, Fujitsu, Cisco, Alcatel, Litespan, Fiber, Copper,

Microwave, Trunks, SS7, ISDN, Air Pressure, Power, etc.)

Rapid response to alarms and network logs

Utilized available software to monitor and analyze network activities in order to isolate and/or

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provide support, to effectively restore integrity of the network

Specialized in communication and coordination during restoral of critical service outages

Provided Tier I and Tier II support and primary point of contact for all communication

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involved in the restoration of service and repair of redundancy of all network paths and

communication links

Controlled and maintained verbal communication over conference bridges in order to

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efficiently update senior management, while directing ongoing restoration efforts

Established methods and procedures, including the training of proper handling of network activities,

as well as the expectations of outside technicians and management personnel.

Procedures established in regard to ISO 9000 standards

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Provisioned circuits at the DS0, DS1 (T1), DS3 (T3), and OC #levels; utilizing provisioning software,

as well as, manually with command line access to the equipment

Awards/ Acknowledgements

Recognized for three Employee of the Quarter Nominations, once awarded, and two region

wide Presidential Award Nominations with several Honorable Mentions as a Key Contributor

Lead Integration technical support for 2013 Houston NBA All Star week; Toyota

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Center and George R. Brown convention center

Outstanding performance during critical outage situations

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Successful Training and Development of new personnel

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Non management representative in the planning and hosting of Employee Referral

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Awareness functions; to promote employee referred sales

Education

San Jacinto College – Houston, TX

05/2012 Core Information Technology Occupational Certificate

Completion of A+ and CompTIA Security+ training

CWA/NETT Academy

12/2004 Fundamentals of Networking: (Net+) Certificate

Distance learning program in partnership with the Communications Workers of America, Cisco Systems and

Stanly Community College Albemarle, NC

ITT Technical Institute – Houston, TX

Fall 1999 Associates of Applied Science in Electronic Engineering Technology

Honors Graduate

Cisco Systems, Inc.

Current Studies for C i s c o ex a m s – t o o b t a i n c e r t i f i c a t i o n s i n CCNA and CCNP

Cisco Certified Network Associate (expected completion – 07/2013)

Cisco Certified Network Professional

San Jacinto College – Houston, TX

05/2012 P l a n n e d C o m p l e t i o n o f c o u r s ewo r k t o o b t a i n a n

Associate of Arts in General Studies (expected completion – 08/2013)

One Natural Science from completion

Skills

Team Worker and Interpersonal Communication Skills – demonstrated ability to effectively work with

people from varying cultures, backgrounds, personalities and levels of expertise

Proven experience and ability to “think outside the box” and successfully take on and complete the job

that is regarded as difficult and/or neglected

Solid Troubleshooting Methodology – patient and persistent analyst, investigator, problem solver and

decision maker, including the ability to remain calm during high pressure situations

Mentoring Skills – experience providing guidance and training, with the use of technical knowledge and

constructive wisdom, which has produced productive technicians and management personnel

Proficient use of MS Windows, as well as Office Suite (Word, Excel, Outlook, Access)

Experience with Visio, Visual Basic, UNIX, Linux, C#

Currently training for CCNA and CCNP

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