Project Manager Customer Service

Jennifer E. Di Benedetto, EdM

**** ******* **** ****: 908-***-****

Cranford, NJ 07016 Cell: 908-***-****

**********@*****.***

http://www.linkedin.com/pub/jennifer-dibenedetto-edm/7/805/53a

Project Management/Operations/Compliance/Medical Education

Successful, result oriented professional who provides strategic vision and leadership that drives the operational process to achieve efficiency and bottom-line improvements. Excellent communication and management skills with an attention to detail make initiatives successful. Ability to work independently or in a team environment to achieve company goals and objectives.

Physicians’ Education Resource, LLC (PER)/Michael J. Hennessey & Associates Plainsboro, NJ

2011-Present

Senior Director, Operations/Senior Project Manager

Physicians’ Education Resource is an oncology focused meeting company, which encompasses live

events, exhibits, e-products, and publications resulting from the meetings.

• Manage five project managers in the day to day operations of meeting planning, medical direction,

and certified medical education compliance.

• Develop and maintain all budgets for all programs to ensure the meetings remained under budget.

• Assist Marketing Director in creating tactical plans for each meeting and e-deliverables, write

copy for all e-blasts, brochures and advertisements.

• Manage meetings simultaneously, negotiating with key vendors, hotels, audio-visual companies

and contracts.

• Assist Exhibits Manager to create sales materials for each meeting and negotiated with hotels for

space and food and beverage requirements.

• Created Standard Operating Procedures to create consistency throughout the company.

• Update and report to President of the company on a weekly basis, on progress and budgetary status.

• Meet regularly with faculty and Medical Director to create agendas for programs.

• Successfully created, designed, and launch the re-branding of PER.

Elsevier Inc., Philadelphia, PA 2005 – 2011

Director, Accreditation and Compliance

Elsevier Office of Continuing Medical Education

Elsevier is a leading publisher of health science books and journals

• Ability to access baseline data and post-test data to evaluate, improve and re-evaluate programs to enhance physician and adult learning performance.

Jennifer E. Di Benedetto, EdM Page 2

• Responsible for the identification, recruitment, and training, of all faculty (thought leaders) to chair

or serve on advisory boards or aligned educational activities

• Maintained and managed department and activity budgets on a regular basis

• Promoted to Director in one year and increased revenues from $800,000 to $2,000,000.

• Reorganized office by initiating new budget and redesigning Standard Policies & Operating Procedures.

• Developed and designed new website to host all EOCME activities. Opt-in database now holds 250,000 users.

• Hired and trained new staff members and Elsevier subsidiary companies.

• Negotiated relationship with Massachusetts General Hospital Psychology Academy

resulting in an alliance with Harvard University.

• Cultivated strong relationships with the American Academy of Dermatology, the American Society for MOHS Surgery, American Professional Society for Adults with ADHD, as well as the American Academy of Cosmetic Gynecologists.

• Conducted training sessions for pharmaceutical and medical device companies on education and compliance with ACCME Guidelines, FDA, OIG, PhRMA, Advamed and International guidelines

• Prepared reaccreditation which resulted in the full accreditation and exemplary compliance in needs assessment and outcomes measurement in 2005 and 2010.

• Expanded business into European markets.

Supervised, assisted, and managed onsite independent medical education programs, publications, and websites.

• Created programs to build Performance Improvement and MOC initiatives for physicians.

Healthways Communications, Inc., Secaucus, NJ 1999 - 2005

Associate Director, Continuing Education – Global Education Group

HCI is a global education-based marketing firm which provides information management solutions from pre-launch to post for the pharmaceutical and healthcare industries.

• Directed and liaison with joint sponsors and commercial supporters in all aspects of continuing medical education activities.

• Educated, updated and reported to Senior Management all aspects of PhRMA, ACCME, OIG, FDA, AMA and other industry regulations.

• Assisted and coordinated research with Medical Director to define scope of activities and identify potential thought leaders.

• Created and maintained CME database and archiving system.

• Prepared and organized the Global Education Groups initial ACME Site Survey.

Jennifer E. Di Benedetto, EdM Page 3

Administrative Director/Manager, Administrative Department

• Managed 3 to 10 members of the Project Management Staff.

• Maintained series of management reports and reporting functions with various departments.

• Coordinated management of all programs with various project directors.

• Responsible for interviewing, hiring and providing performance reviews.

• Fostered communication between departments.

• Created internal database and mailing systems for Sales Department.

Operations Administrator/Administrative Assistant

• Created Employee Orientation Manual.

• Generated all invitational, logistical, and confirmation correspondence for invitees.

• Created and posted attendee reports and travel manifests.

• Interviewed all vendors.

• Produced materials for symposia, advisory boards, and investigator meetings.

• Managed database, spreadsheets, word processing and internet based research

Wakefern Food Corporation FCU, Elizabeth, NJ 1995 – 1999

Assistant Manager/Customer Service Representative

• Opened and maintained customer accounts.

• Assisted in the transition to a “real-time” computer based system.

• Recorded and posted general ledger entries.

• Improved client services and expanded customer base by alleviating communication problems.

Education:

EdM, Adult &Continuing Education, Rutgers University May 2008

Post-Baccalaureate Work in Education

BS, Management Science, Kean University May, 2000

Computer Skills

Windows based environment (Word, Excel, PowerPoint, access, Outlook)

Proficient in Internet Research

Achievements:

Successfully launched rebranding of Physicians’ Education Resource, LLC, 2012.

Presented “Understanding How the New ACME Accreditation Requirements will improve quality Outcomes” – MedEd Congress, Philadelphia, PA April 2007

Published Article CME Briefing Spring 2004 “Leadership Conference Team Generates Ideas for CME Providers”

Completed Duke University “Future Leaders of CME Conference 2003”

Phi Theta Kappa-International Honors Society

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