Sales Manager
Resume:
richard johnson
**** **** **** **. ***** Mtn. GA 30083 *************@*****.*** 404-***-****
OBJECTIVE To obtain and develop a career in sales for a company that affords an opportunity to learn and
grow based upon my performance.
SKILLS & ABILITIES MY STRONG INTERPERSONAL, ORGANIZATIONAL AND ANALYTICAL SKILLS
COMBINED WITH MY APTITUDE TO LEARN PROPRIETARY SOFTWARE ON A
REGULAR BASIS HAS ENABLED ME TO PROCESS OVER 6000 REPORTS A
YEAR IN A FAST PACED ENVIRONMENT.
EXPERIENCE INTAKE SPECIALIST SERTEC CORPORATION
APRIL 2002-PRESENT
I assist callers in filing first notice of loss claims pertaining to casualty loss and directing them
to the appropriate departments.
SALES ASSOCIATE, WARDOBE CONSULTANT, TUXEDO REP THE MEN’S WEARHOUSE
MAY 1995-APRIL 2005
I provided customers with fitting and fashion information to assist them in their purchases or
tuxedo rentals. In addition, I performed follow-up surveys to ensure customers were satisfied.
EDUCATION INDIANA UNIVERSITY AT PURDUE AT INDIANAPOLIS, INDIANAPOLIS, IN
LIBERAL ARTS
Concentration in Political Science with a minor in African American Studies, Degree to be
completed in Summer of 2013
COMMUNICATION As a frontline employee I am the first contact for a caller and the origin source of reports for
the claims office. I’m required to clearly and succinctly explain the reporting protocols to the
caller as well as help convey the insured party’s needs to the claims office. A single report may
require me to communicate with as many as four individuals with competing or varying
interests in the claim.
LEADERSHIP As a seasoned employee at Sertec, new employees are seated around me, so that I may
provide assistance when they have a question or are unsure how to proceed in a claim.
REFERENCES ROSA REXACH, CALL CENTER MANAGER
SERTEC CORPORATION
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