Customer Service High School
Resume:
Michelle L. French
Gardena CA, 90247
Phone: 310-***-**** email: **************@*****.*** or *********@***.***
Customer Specialist/Call Center Representative
Customer Service qualifications:
. Processed orders accurately and communicated effectively
with customers, to ensure return business and customer
satisfaction.
. Provided step-by-step product training via phone or in
person to ensure customer product knowledge and satisfaction.
. Resolved customer issues regarding complaints and concerns
timely by making client-focused decisions as per company policy.
. Tracked orders and provided shipping information to
customers, to ensure prompt delivery of goods.
. Maintained files for fraud monitoring resulting in 35-40%
decrease in credit card fraud.
. Coordinated shipping with vendors, to ensure product was
received in time to start production.
. Followed up on order progress to report to customer, so
customer's would be informed with order status.
. Processed rental applications and verified rental history.
. Ran credit checks for client.
. Documented detailed notes for accurate product resolution,
so staff and superiors would be informed with status.
. Collected rent from customers.
Financial / AP/AR qualifications:
. Processed over 300 payments daily including payroll,
lockbox, live checks and EFT via Fedline.
. Balanced the daily and month end journals.
. Processed and cut checks from borrowers to pay mortgage
insurance and HOA dues.
. Processed mortgage loan demands and payoffs for borrowers
to satisfy loan requirements.
. Monitored unusual credit/debit card activity to determine
if cards should be blocked and re-issued.
. Assisted with verification and insurance monitoring.
. Performed loan audits for large client base of over 20,000
borrowers.
. Balanced ATM machine transactions via general ledger
daily.
. Assisted members with loan prequalification over the
phone, so borrower would have the majority of the loan paper
work resolve when they were ready to fund loan .
. Assisted with mortgage loan audits for over 25,000.00
borrowers.
Employment:
2010-Present: Customer Service/Rental Representative
Miller Enterprises Rental Properties
Carson, CA
2009-2009: Customer Service,
Bugaboo America's,
Hermosa Beach, CA
2007-2008: Payment Processor/AP/AR,
Amerinational Community Service,
Downey, CA
2001-2007: Call Center/ACH/Visa Representative
Western Federal Credit Union,
Torrance, CA
1999-2000: Client Services Liaisons,
NCO Financial Services,
Torrance, CA
1995-1999: Client Services,
Sage Foods,
Long Beach, CA
Education:
Pacific Gateway Workforce Investment Network-2011
American University of Medical Technology, Carson CA-Phlebotomy
Certificate awarded-2011,
Harbor Occupational Center, San Pedro, CA-Medical Assistant
Certificate/
Injection Certificate awarded-2010
Carson High School, Carson CA-High School diploma awarded
Skills:
MS Word, Excel, QuickBooks, MAS 90, Alias, Great Plains, CRM, Med-
soft, Certegy, 10 key by touch
Contact this candidate