Frank R. Febbo, BA, AAM, PMP

*** ****** *****, ****** *** Jersey 08080

Phone 856-***-**** Cell (609)

*** **** *****

abqyta@r.postjobfree.com

Professional Mission Statement

Provide leadership within an organization to positively effect the

planning, execution and implementation of technology and business

initiatives. Supply the necessary direction and mentoring that will allow

for project success and professional growth for each employee. Establish,

foster and maintain project management and information technology

disciplines and methodologies. Foster governance and forge strong

partnerships across the entire organization to meet the company's goals and

objectives. In doing so, uphold the project management (PMP-PMI) code of

ethics and professional responsibility.

Strengths

. Over 25 years of project management experience

. Strong advocate of the PMO and Governance processes

. Numerous years of COTS and custom development implementation

experience

. Wide range of industry experience

. Outstanding leadership and organizational skills

. The ability to adapt to change

. Driven to succeed

Employment History

Educational Testing Services (ETS) Princeton, NJ

February 2012 - Present

Sr. Technology PM Consultant, Office of Quality

> Accountabilities:

Senior Project Manager for College Level Examination Program (CLEP) Re

Platform Project

Working out of the CPMO and Office of Quality I am responsible for all

technology, Operations and Support aspects of the project which entails

moving from a mainframe based delivery system to an internet delivery

platform for a series of 33 international tests. This project requires 12

supporting systems to be upgraded and overall management of 25 work

streams to ensure the proper planning and execution of the program in

conjunction with the customer (College Board). Close interaction with the

development of all functional and non functional requirements, test

plans, testing execution and QC as well as the Production and Delivery

division which is responsible for the set up and support of over 1,700

test sites. Strong adherence to the Enterprise Project Management Office

(EPMO) methodology and standards is a critical requirement of the

program.

> Accomplishments to Date:

. Completed conversion and migration of all test data to XML format

. Completed the development of all functional and non functional

requirements

. Completed the test plan and all supporting test scripts

. Completed technical set up of all environments in support of

testing

. Completed development and functional testing

. Near completion of all integration testing

TD Bank Mt. Laurel, NJ March

2010 - January 2012

PM Consultant

> Accountabilities:

Senior Project Manager for US Diamond Project at TD Bank

Senior US project manager responsible for the successful implementation

and continuous on boarding of applications onto the Enterprise Diamond

program (Data Access and Security) in the US and Canada. Manage both

business and technology team members, including subject matter experts,

solution and infrastructure architects, application developers, data

security specialists, and third party vendor partners.

Strong adherence to a rigorous SDLC methodology as well as the use of MS

Project and TD planning tools, are a critical requirement of this

position. Maintain an excellent working relationship with colleagues in

Canada and across the entire TD Bank footprint. Co-managed a $31 million

dollar budget and a staff of over 35 people in the US and Canada.

> Accomplishments:

. Successful implementation of the DIAMOND program in June 2011 and the on

boarding of all major application in December 2011.

. Implementation of an on boarding and service delivery model for both

Canada and the US.

Fidelity Information Services Saratoga Springs, NY September

2009 - March 2010

Sr. Technology Project Management Consultant

> Accountabilities:

Management of Key Projects for TD Bank

Senior Project Management Consultant for Fidelity Information Services in

support of TD Bank technology initiatives and integration. Manage a team

of over 15 technology and business professionals. Managed 3 developers

and 1 PM and a budget of over $5 million dollars.

> Accomplishments:

. Implementation of TD Bank's Currency systems for loans and escrow.

TD Bank Mt. Laurel, NJ May

2008 - September 2009

Sr. Project Manager

> Accountabilities:

Management of Key Projects Related to the Integration of TD BankNorth and

Commerce Bank

Senior Consultant responsible for the successful implementation of

integration projects within bank operations. This position requires the

matrix management of an extensive project team of LOB and IT

professionals. Sound adherence to the TD Methodology is a critical

requirement of this position as well as excellent working relationships

with colleagues and third party vendors across the TD Bank footprint.

Responsible for a team of 10 people including 2 business analysts and 2

PM's.

Additional served as the Resource Manager for Bank Operations.

Responsibilities include: staff selection, on boarding and continued

relationship management with the resources as well as continued

partnership with the project managers to discuss progress, address issues

and ensure that adequate staffing levels are being maintained. As well,

maintained a close relationship with the vendor managers as to

performance and contract extensions. This position requires a strong

understanding of priorities and scheduling.

> Accomplishments:

. Implementation / Integration of TD Bank's financial accounting systems

. Project Manager for TD Bank's Transportation and Mail systems

integration.

ACE ESIS Philadelphia, PA April

2007 - March 2008

Assistant Vice President, Business Support Services & Project Management

> Accountabilities:

Management of Corporate Initiatives for ESIS

Accountable for successful implementation of all major corporate projects

in the managed care space. These efforts included COTS and custom

development work, strategic planning, reengineering/process improvement,

outsourcing initiatives, field office support system implementations and

ongoing maintenance. Additionally this position requires review of new

technology solutions available to solve existing and potential

challenges. Development of RFP's and SLA's consistent with overall

corporate policies and expectations are also accountabilities of this

position.

Manage Project Governance and Methodology

As a leader within Business Support Services I have the responsibility

of: 1) fostering and enabling project management disciplines 2) chairing

the company project steering committee, 3) ensuring adherence to our

governance process, 4) partnering with senior management, including

information technology to ensure project success, 5) creating and

maintaining executive dashboard reporting, 6) managing budget, contract

and resource administration. Management tools include Clarity and MS

Project 2003.

> Specific Accomplishments:

. During my tenure as AVP, BSS my primary responsibility was to clearly

organize the project planning and prioritization process and successfully

manage efforts to completion ranging in budget from $2,000,000 to

$10,000,000 (Legal / Claims systems, accounting system upgrades. As well

I was the project lead for the ESIS off shoring initiative (BPO) crafting

project governance, developing business continuity planning and service

level agreements.

Popular Financial Holdings, Inc. Marlton, NJ

August 2005 - March 2007

Assistant Vice President, Program Management Office

> Accountabilities:

Manage Corporate Initiatives

Hands on management of corporate projects. These included 1)

Implementation of Financial and HR SAP modules, 2) Technology

infrastructure, 3) Implementation of COTS software and custom development

to support new business line products, 4) Reengineering and business

realignment. Project teams consist of business, technology and vendor

resources. Overall program budget of over $30 million dollars and teams

ranging from 10 - 25 people.

Manage four (4) project managers and one administrative assistant

The PM's managed different clusters of portfolio initiatives in the

areas of: banking, servicing, compliance and regulatory,

acquisitions, finance, HR and new product development.

Manage Project Governance and Methodology

As leader within the PMO I had responsibility of: 1) ensuring adherence

to our governance process (Mercury) and completion of enhancements and

maintenance, 2) partnering with senior sponsors to ensure project

alignment with corporate strategy and goals, 3) dashboard reporting to

senior management.

Specific Accomplishments:

During my tenure as AVP, PMO numerous corporate level initiatives were

successfully completed including:

. SAP ERP in North America (Finance & Human Resources)

. Document Imaging

. Call Center Monitoring

. Interim and 3rd party servicing

. Regulatory Reporting

. Mortgage Initiation and Processing

. Lead Management System

. Electronic Document Recording & Transmission

ARC International North America Secaucus/Millville, NJ

July 2002 - August 2005

Lead Project Manager North America, ARC Integration Projects (April 2004 -

August 2005)

> Accountabilities:

. Companywide project management for Development and business solution

. Full project life cycle management and methodology

. Policies and procedures

. Organizational and cultural change management,

. Budget, contract and resource administration and corporate training.

. Project planning and requirements definition

> Specific Accomplishments:

. Lead Project Manager for a companywide systems integration of

HRIS/Payroll/Benefits systems in North America. Responsible for over 10

team members throughout the organization and a $1.2 million dollar

budget. Incremental savings of approximately $1,000,000 each year are

planned based upon this implementation.

. Lead Project Manager for a companywide systems integration of SAP

including the organizational restructuring / realignment and cultural

change in North America. Responsible for over 50 team members throughout

the organization and an $8.5 million dollar budget and $2 million dollars

in annual savings.

. In conjunction with our French parent company, managed the remapping and

implementation of Service Area Processes and Procedures as part of our

"Mercury" project improving standardization among our company. Budget of

1.0 million dollars and savings of nearly $500k annually.

Intracorp (Division of Cigna Heathcare) Philadelphia, PA

1999 - 2002

IT Project Manager

> Accountabilities:

. Project management for all initiatives in the managed care space.

. Management of the project team, reporting, staffing, budgeting,

training and software selection.

. Responsible for a budget of over $ 8 million dollars.

> Specific Accomplishments:

. Co-founder of the company's Program Management Office (PMO).

. Participating project manager during the Y2K implementation.

. Implemented a formal Project Methodology.

. Developed project "Health Checks" program - guidelines for compliance

to standards.

. Developed and implemented a Business Requirements and IT Orientation

Training Program.

BHC Securities Philadelphia, PA

1998 - 1999

Client Services Project Manager

> Accountabilities:

. Project management and client relationship management for technical and

business initiatives related to all internal and external clients.

Specific clients included Citibank and Well Fargo.

. Day-to-day management of the each project team and interaction with

client management team.

> Specific Accomplishments:

. Completed approximately 50 client service requests and two major

servicing projects.

General Accident Insurance Philadelphia, PA

1988 - 1998

Project Manager - PMO

> Accountabilities:

. Full project life cycle project management in a matrix organization.

Projects included both pure technical and business initiatives related

to all functional areas.

. Matrix management of each project team, including two direct reports

(business analysts).

. Responsibility for reporting, staffing, budgeting, training and software

selection.

> Specific Accomplishments:

. Founder of the company's Program Management Office (PMO).

. Implemented a formal Project Methodology used throughout the

organization.

. Developed and implemented a Business Requirements Training Program.

. Implementation of numerous large scale business line processing

applications.

. Project manager for Y2K initiatives and companywide business process

reengineering.

Education

. Project Management Institute (PMI)

Currently studying for PMI's Program Management Professional

Certification (PgMP)

Certified Project Management Professional - 2003 (PMP)

. Project Management Leadership Group (PMLG)

Certificate in Advanced Project Management

. Villanova University

Certificate in Strategic Project Management - (Professional Development

Program)

. Insurance Institute of America

Program Completion - Associate in Automation Management (AAM)

. Temple University

Certificate of Completion in Information Technology - (Information

Technology Institute)

. LaSalle University

B.A. - Political Science

Special Skills

. Business Applications

Project Server, MS Project, Word, Access, PowerPoint, Excel, Visio,

Sharepoint and WebEx applications.

. Project Governance

Mercury ITG, Clarity, OPM3, SAP Enterprise Solution Manager Certification

- ('ASAP' Methodology), Primavera, Planview

. Process / Change Management

Organizational Change, Six Sigma, Agile, Zenger-Miller Certified

Professional Trainer

. Vendor / Software

Sun Microsystems - Sun Role Manager (SRP)

Oracle - Oracle Identity Analytics (OIA)

IBM - Tivoli

Fidelity Information Services - Systematics

SAP - HR, Payroll and accounting

ADP - Payroll

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