Customer Service Sales

MITCHELL A. KELLER

*** *. ****** *******, #***

Tucson, AZ 85713

520-***-****

EXPERIENCE

LAND AND SEA DIESEL SERVICES, Howell, NJ 2/10 - 01/13

Account Services, Sales and Administration 1/03 - 7/08

Responsibilities: Maintenance contract and parts sales, customer service,

cash handling, data entry, database management, collections, inventory

control, bookkeeping and billing.

. Rehired after relocation to Tucson, AZ

. Developed parts department to serve as an alternate profit center

relative to primary maintenance business. Increased net revenue by

twenty percent.

RMS, N.A., Tucson, AZ 3/09 - 12/09

Finance Escalations Representative

Responsibilities: Receivables management, customer service and collections

for Sprint/Nextel consumer and business customers, technical support,

conflict resolution and equipment sales in a call center environment.

. Earned consistent bonus payouts for meeting and exceeding performance

metrics.

APAC CUSTOMER SERVICES, Tucson, AZ 9/08 - 3/09

Customer Relationship Representative

Responsibilities: Customer service for Verizon Wireless, new activations,

account maintenance, technical support, up-selling and cross-selling,

customer retention and conflict resolution in a call center environment.

. Received Star Pay performance bonuses and a pay increase after only 90

days.

COMPUREG, Jeffersonville, PA 12/98 - 12/02

Partner/Sales and Marketing

Responsibilities: Sell computerized trade show registration services to

show producers and Associations, contract negotiations, process and resolve

customer service requests, on-site registration management, training of

temporary staff, database management, data entry, direct mail management

and mailing list sales.

. Established and operated small business

J & D EXPO PRODUCTIONS, Canoga Park, CA 1/87 - 10/98

Exhibitor Services Manager

Responsibilities: Trade show, seminar and corporate event management for

producer of over 300 events nationwide and in Canada. Supervision of trade

show operations staff, vendor contract negotiations, key account exhibit

space sales, exhibitor services, registration control, budget development,

floor plan design, site selection, direct mail marketing and meeting

planning.

. Tripled the number of events produced while adding only one employee

to operations staff.

EDUCATION

B.A. Economics, Hofstra University, Hempstead, N.Y.

Phi Beta Kappa, Summa cum Laude

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