Manager Management

SCOTT I. ZEITZ

**** ****** ***** ** ******** City, TX 77459

*****.*****@*****.*** 281-***-****

INFORMATION TECHNOLOGY LEADER

Innovation & Technology Solutions / Project Management / Strategic &

Tactical Planning / P&L Management

Information Security / Risk Management / Technology and Process Integration

/ Data Center Operations Budgeting / Team Leadership / IT Governance /

Vendor management / Business Relations / Cloud Computing

Technically sophisticated and business-savvy technology management

professional with strong leadership qualifications coupled with hands-on IT

expertise. Maintain focus on achieving bottom-line results while

formulating and implementing advanced technology and business solutions to

meet a diversity of needs of the business. Superior record of delivering

simultaneous large-scale, mission-critical projects on-time and under

budget. Team-based management style and excellent interpersonal and

communication skills. Experienced leader of teams ranging from six to 40+

individual contributors and managers. Managed various business support

models, including outsourced, fully managed, and co-location various cloud

integrated solutions.

PROFESSIONAL EXPERIENCE

Flood Control District, Harris County - Houston, TX 2009 to Present

Director, Information Systems Department - Promoted

Application Development, Data Center Operations, Infrastructure and User

Support

Responsible for all aspects of HCFCD Information Systems, Solutions and

Support. Ensuring that the District's environments remain stable and meet

required service levels. Management of all customer support priorities and

deliverables; ownership of application configuration and support processes;

and accountability for all infrastructure and systems management concerns

with an accent on system performance and availability. Driving innovation

and solutions that incorporate direct line of business intelligence.

Helped solve various process and technology problems with solutions that

allowed the business to be more productive and effective.

Personix - Fiserv Output Systems - Houston, TX 2007 to 2009

Sr. Manager, Enterprise Infrastructure Engineering and Operations

Support and maintain servers, storage, databases and applications. Design

and engineer business solutions. Audit and security compliance. Re-

engineering. Implemented new backup solution. Server consolidation.

Database consolidation. SOX, HIPPA and PCI compliance.

Environment: Staff of 6. 24x7x365 environment. 300 Servers, including 150

VMWare servers. EMC SAN and NAS.

Simdesk Technology Inc. - Houston, TX 2006 to 2007

Director of Information Technology and Data Center Operations

Capacity and performance monitoring. Administration of enterprise data.

System and security compliance, including SOX. Utilized ITIL and MOF

frameworks. Vendor management. Managed office and datacenter relocation.

Implemented VOIP.

Environment: Staff of 10. 24x7x365 environment requiring 99.999%

availability. 20 Windows 2003 servers (VMWare), 60 Unix/Linux servers, and

Cisco Systems LAN/WAN/Voice (VOIP) equipment.

CSAA - AAA Automotive Club - San Francisco, CA - Promoted 2003 to 2006

Senior Manager of Platform Services and Data Center Operations

Configured and managed hardware/software resources. Capacity and

performance monitoring, analysis, and planning . Infrastructure upgrade

program. Managed datacenter relocation. Server consolidation. Implemented

VOIP and LCS. Key stakeholder for implementation of Hammer and ITIL.

Operational budget of $40 million dollars. Vendor management.

Environment: Staff of 15 FTEs + contractors. 24x7x365 environment requiring

99.999% availability. 425 Windows 2000/NT servers (including VMWare), 60

Sun Solaris servers, 25 Linux servers, and Cisco Systems LAN/WAN equipment.

UC Berkeley, Internal Computing - Berkeley, CA 2002 to 2003

Temporary Position - Manager, Windows NT Systems

DemandTec, Inc. - San Francisco, CA 2001 to 2002

Senior Manager, Data Center Operations

Created and implemented operations procedures and policies, including

change management, security, version control, and on-call escalation.

Vendor management. Designed and implemented datacenter. Server

consolidation.

Environment: Staff of 5. 24x7x365 environment requiring 99.999%

availability. 16 AIX Unix servers, 8 Linux Servers and 60+ local Microsoft

Windows 2000 servers. IBM/McData SAN. IBM P and X series data servers with

Cisco Systems LAN/WAN equipment.

Radiant Systems, Inc. - Atlanta, GA 1998 to 2001

Senior Manager, eBusiness Hosted Network Operations - Promoted

Previously Manager, Network Operations - ITG

Call center management. Created operations procedures and policies,

including change management, version control, on-call, escalation, and NOC

operations. Vendor management. Consolidated 4 separate IT environments into

one enterprise.

Environment: Staff of 13, including 2 managers. 24x7x365 environment

requiring 99.999% availability. 40+ local Microsoft Windows 2000 servers in

an active directory environment. Compaq data servers with Bay Systems,

Cisco and RadWare LAN/WAN equipment. Nortel Phone PBX server.

Charles Schwab, Inc. - San Francisco, CA 1996 to 1998

Senior Manager, Server Support Team - Promoted

Previously Team Lead - NT, Novell, and UNIX Server Support - Promoted

Previously Technical Lead - NT & Novell Server Administration

Created operations procedures and policies, including work process

development, improvement, and implementation; system and data security; and

review and improvement of system processes. Vendor management. Reengineered

system structure and capacity for scalability and fault tolerance.

Environment: Staff of 22, including 3 team leads. 24x7x365 environment.

125+ local Microsoft NT servers with 4500+ SMS-based desktops and 30+

remote servers with 400+ SMS-based desktops. Multi-domain environment

including resource domains. 6 Novell Netware servers. 100+ Sun Microsystems

Solaris UNIX servers and 150+ desktops.

McKesson Corporation - San Francisco, CA 1995 to 1996

Scripting and Integration Engineering Lead

ComputerWare/Connecting Point - Philadelphia, PA 1987 to 1995

Field Support and Pre Sales Engineer

TECHNICAL QUALIFICATIONS AND EDUCATION:

Operating Systems: Unix, Linux, Novell, Windows, Macintosh

Databases: MS SQL, Oracle, DB2, MS Access,

Protocols: TCP/IP, VOIP, IPX/SPX, AppleTalk

WAN / LAN Technologies: VPN, Firewalls, Load Balancers, Switches,

Voice & Data Circuits

Storage Technologies: Various Unified Storage solutions, SAN, NAS,

DAS, ISCSI

Applications and Development: Exchange, Active Directory, MS

Office, Citrix, PeopleSoft, SAS, IIS, Apache,

K2, .Net, Java, Sliverlight, and other industry

standard software packages and tools.

Leadership and Process: Change management, Various support models,

ITIL, Staff Mentoring, Customer Relationship

Management, Vendor Sourcing and Management

Education: Lincoln Technical Institute, Computer Electrical

Engineering

Certifications and Trainings: PMP/PMI, SCRUM Methodology,

Microsoft, Novell, IBM, Compaq, HP, Apple,

ITIL, MOF, Kanban process and other Business

and Technical course work.

Contact this candidate