Human Resources Quality Assurance

S A N D R A A C R E L L I N

**** ****** ****** ********, ** 92010 703-***-**** *********@*****.***

Professional Experience

u.s. immigration and customs enforcement Laguna Niguel, CA

Senior Human Resources Specialist, 07/2008 to Present

Responsible for Human Resources accomplishments, guidance and training coordination to include

recruitment and placement, pay and compensation administration, Employee and Labor Relations,

Federal benefit eligibility, Quality Assurance, and processing of personnel actions for nationwide

positions at the GS 15 and below. Provide training and guidance to managers, co workers, and field

office and headquarters level personnel on all Human Resources laws, policies and practices to include:

recruitment and placement, classification, benefits, processing, employee and labor relations,

EEO/FOIA, payroll and Human Resources systems. Evaluate qualifications and eligibility on

applications using pertinent Merit Staffing or Delegated Examining Unit concepts and laws. Analyze

existing policies for efficiency and compliance with the laws. Troubleshoot and resolve complications

and problems experienced by managers and co workers by providing guidance on relevant Human

Resources laws, policies and practices through analysis of the situation. Identify and implement

workforce management strategies to meet staffing and recruitment needs to include planning, downsizing

and general turnover. Assist and provide guidance on established Human Resource regulations and

policies through research. Make recommendations to resolve and revise complex Human Resource

procedures through analysis of laws and regulations.

Key Results:

Provide training and guidance to managers and co workers on complex human resources management

laws, policies and practices.

Provide guidance, advice, training and interpretation to field office personnel, managers and co workers

on interpretation of Human Resources inquiries by evaluating procedures and making recommendations

so that all parties understand the guidance.

Research, analyze, apply, translate and train on the Tri Bureau Merit Staffing Plan and Delegated

Examining Unit to staffing procedures and confirm compliance of these regulations by our managers.

Delegated Examining Unit certified.

Extensive independent research of Human Resources guidelines, policies, procedures and laws to analyze

work processes and recommend changes to include expansion of current systems and train new HR

Specialists and Assistants.

Provide senior level guidance for position management to include position details, position descriptions,

duties and qualifications to senior management and customers to support the program’s mission.

Identify the most effective recruiting techniques for filling routine and hard to fill positions by working

strategies with workforce management to recruit and retain and effective operational workforce. This

includes utilizing recruitment, relocation and retention, student loan repayment, superior

qualifications/needs of the agency, and annual leave accrual as incentives. Responsible for interpreting

current compensation rules and regulations for applicability.

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Phone: 703-***-**** Page 2

Review compensation administration and submitted justifications to ensure completeness, accuracy and

compliance with current regulations.

Expert on determining compensation and leave from different pay systems: General Schedule, Federal

Wage Schedule and special rates to include grievance procedures to find remedies against settlements.

Expert on hiring authorities and flexibilities to include: Career and Career Conditional Appointments,

Delegated Exam, Category Rating, Direct Hire Authority, Disabled Appointing Authority, Excepted

Service Appointments, Hiring Flexibilities, 30% Disabled Veterans Appointing Authority, Veterans

Employment Opportunity Authority, the Veterans Recruitment Appointment Authority, Student

Educational Employment Programs, Pathways Program and Presidential Management Fellows Program.

Analyze the future needs of customers and help develop strategic staffing plans for various positions and

vacancies to include best business practices and end to end hiring roadmaps. Assist in the responses in

organizational changes for bargaining unit employees.

Assess organizational needs and developing strategies for succession planning, targeted recruitment,

training programs, restructuring and retention. Advise managers regarding available options and

procedures, recruitment strategies, long range personnel needs and turnover.

Evaluate and provide classification information and advice for recruitment efforts.

Expert and trainer on recruiting utilizing assessment techniques to include Administrative Careers with

America (ACWA) and selection procedures using proper assessment tools.

Create job analysis by determining the key tasks and critical competencies for the recruitment of various

positions to include recommendations on procedures and content. Drafting the assessment questionnaire

to evaluate candidates. Create assessment and announcement templates on USA Staffing.

Create and train all Human Resource Specialists on Job Analysis creation, policy and procedures.

Created and trained on the Job Analysis Job Aide and assessment templates in USA Staffing.

Work with subordinate employees to ensure their work is accurate by providing training and Job Aides to

accomplish our duties.

Create work tracking procedures using databases, spreadsheets and current Human Resources systems.

Conduct quality control to ensure integrity of data utilizing personnel databases for current policies and

processes.

Assist other staffers with problems relative to Human Resources automated systems that require

extensive analysis of the situation in regards to established procedures, while making recommendations

on new policies.

Draft proposals on complex Human Resource issues for signature.

Maintain relationships with Human Resource co workers and managers to keep informed and exchange

information and resolve problems. Manage multiple assignments concurrently while meeting deadlines

and customer service by communicating guidance clearly within a positive working relationship.

Resolving conflicting guidance by tactfully clarifying the issue and alleviating the problem.

Develop, interpret and analyze data and reports from automated Human Resources systems. Analyzing

spreadsheets, verifying data, comparison of data, and finding missing data. Justify reorganizations for

positions by using collected data by developing and analyzing spreadsheets and statistical data. Data used

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to track any approved changes to positions based on manpower requirements and staffing structures for

resource allocation.

Called upon often for expert assistant in various automated systems: ESP, HITS, TOPS, ESP, NFC,

EQIP, HRBE, USA Staffing, Application Manager, etc.

Responsible for the coordination of the drug test program including compliance with executive orders

and policies.

Plan, coordinate and facilitate employee orientation and ensure that all new employees entering the

Office of Human Capital for ICE are property indoctrinated and correctly processed to include all

benefits due.

Audit co worker selections to ensure consistency and validity to include: classification, recruitment, pay

and processing the personnel action.

Verify that all documentation is filed in each announcement folder per regulations and for audit policy by

analyzing reports and interpreting the data for quality assurance.

Prepare announcement and selectee files and all pertinent documents to show a clear audit trail. The

information is tracked and reported on for audit briefings and to conduct analysis on findings for audits

and reporting.

Prepare reports on vacancy and selectee files to manage the data in the records in regards to current

policy, directives, and future policy. Prepare reports of findings and make recommendations on training

and strengthening compliance and accountability to develop policy and objectives.

Collect data from different programs, databases and spreadsheets for manipulation. Review reports for

format, purpose and findings. Identify any problems and suggest improvements to management. Analyze

workload data and report findings, resolve findings and discrepancies and effect corrective actions.

Log all data to study for consistency and compliance, interpret instruction for audit and reporting, and

prepare reports and spreadsheets for audits.

Serve on internal and external audits. Review, evaluate and measure criteria for assessments and audits.

Gather data, document actions, correct issues related to non compliance, ensure completeness of

required actions. Create assessment tools and reports. Gather information for management on current

policy and procedures for audits and correction using quantitative and qualitative analysis for

improvement of services.

Skilled in Microsoft Excel, Word, Project, SharePoint, Access and PowerPoint through training and

experience. Asked to assist and train others in running reports, spreadsheets and charts. Maintain logs

using various programs to use in investigating discrepancies.

Specialty in Health Care recruitment for ICE. Develop new policy to include position descriptions,

qualifications, Direct Hire, Title 38 policy and procedures and new recruitment activity.

Serve as the senior technical Human Resources expert in MSBP and EEO hearings in support of

employee and labor relations cases. Screen and complete EEO and FOIA requests. Make

recommendations as necessary, to include consultations with attorneys.

Assess unfair labor practices and work to develop approaches to resolve cases by helping to create the

responses to bargaining unit negotiations.

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Investigate union grievances and assist in the negotiation of collective bargaining agreements between

management and Human Resources by interpreting labor and employee relations laws and regulations

and make recommendations including any disputes and disciplinary issues.

u.s. immigration and customs enforcement Laguna Niguel, CA

Human Resources Assistant, 01/2007 to 07/2008

Responsible for Human Resources accomplishments to include recruitment and placement, pay

administration, Federal benefit eligibility and processing of personnel actions for nationwide positions at

the GS 15 and below. Provide assistance and guidance to managers, co workers, and field office and

headquarters level personnel on all Human Resources laws, policies and practices to include: recruitment

and placement, benefits, processing, payroll and Human Resources systems. Troubleshoot and resolve

complications and problems experienced by managers and co workers by providing guidance on relevant

Human Resources laws, policies and practices through analysis of the situation. Assist and provide

guidance on established Human Resource regulations and policies through research.

Key Results:

Utilize the procedural and regulatory requirements governing the merit promotion process and Delegated

Examining Unit.

In the absence of an HR specialist, performs lower grade specialist's duties to keep the section

operational.

Handle sensitive materials for clarity and finding alternative solutions.

Provide administrative and office management, personnel administration and coordination, which

includes preparing and monitoring accreditation and credentialing and proficiency documentation.

Maintain several databases and insure quality assurance work several different special projects among my

regular duties.

Daily communication with four field offices including the Field Office Director and the Mission Support

Specialists.

Responsible for answering the multiple telephones and inquiry email boxes requiring quick knowledge of

current HR staffing processes and utilizing USA Staffing to provide guidance to the applicants and

employees with questions about staffing policies and procedures.

Created an SOP for all general Human Resources Assistant duties.

Proficient in the Guide to Processing Personnel Actions with current staffing procedures and guide

applicants to correctly apply for their position.

Accountable for maintaining the Human Resources HITS program daily to keep track of all personnel

actions. This also incorporates utilizing TOPS and maintaining IPNs.

Skilled in Federal pay regulations to identify/resolve pay setting errors or discrepancies.

Responsible for maintaining personnel files for vacancy announcements and employees.

Maintain productivity statistics to prepare reports.

U.S. Marine Corps Camp Pendleton, CA

Security Assistant, 02/2006 to 10/2006

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Responsible for acknowledging military structure and protocol. Extensive use of the security organization and its functions and

programs to answer security inquiries. Knowledge of policies, procedures, and requirements of the regulations pertaining to

correspondence and uniformed identification cards, whether DoD, MCO, and or other local regulations. Knowledge of regulations on

marriage, divorce/legitimacy of children and proper beneficiaries. Able to interpret and apply precedents and resolve complex

procedural and substantive problems in processing military personnel transactions. Ability to research, select, interpret, and apply

rules, regulations, and procedures. Extensive knowledge of Navy and Marine Corps ranks, dialogue, Staff and Command structures.

Key Results:

Review forms, documentation, and other related information from active duty, retired service members

and dependents and assure proper identification of all civilians.

Maintaining calendars and scheduling appointments.

Cleared visitors and maintains prescribed records on Perform Law Enforcement of Federal, State,

criminal laws, the Uniform Code of Military Justice and applicable local regulations involving persons

and property on assigned Federal installation.

Responsible for inputting all traffic tickets into CLEOC and traffic database daily.

Accountable for keeping detailed records and files and following regulatory and procedural regarding all

police reports on the base. Screening telephone calls and visitors.

Responsible for reviewing documentation for conducting local background checks including accuracy of

data.

Required to possess the capability to use and input and retrieve data into/from the Consolidated Law

Enforcement Operations Center (CLEOC) system.

U.S. Marine Corps DRPM AAA Woodbridge, VA

Secretary, 07/2004 to 09/2005

Administered personnel services, including in processing of new personnel, morning reports, leave, travel orders and claims,

databases, and briefs. Assisted the Admin Officer in reviewing resumes and qualifications for interviews. Assisted in the

development of policy and operational procedures to support staffing objectives and goals. Coordinated interviews and rating panels.

Collected information relating to work flow and office procedures in support of the program evaluations. Assisted in initiating the

coordination of administrative actions. Extensive knowledge of Navy and Marine Corps ranks, dialogue, Staff and Command

structures.

Key Results:

Assisted the Head of Personnel in the preparation of letters and reports requiring extensive knowledge of

Department of Defense, U.S. Marine Corps, and Office of Personnel Management rules and regulations.

Responsible for a wide range of support in the implementation and training of the Defense Travel System

(DTS) into everyday use, including origination and claims.

Responsible for ensuring the policies and procedures were followed according to instruction.

Ensure compliance with policies and procedures governing office administration to ensure departmental

goals are met.

Maintained calendars and scheduled appointments.

Managed multiple competing priorities.

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Phone: 703-***-**** Page 6

Screened telephone calls and visitors to a secure secret office space.

Responsible for multiple budgets, accounting projects, time and attendance, travel orders, and claims for

A&BM and Comptroller Directorates by preparing documents and maintaining files and records.

Responsible for individual personnel files and confidential papers and reports.

From the Fall of 2004 to Spring 2005 acted as the Facilities Manager in all facilities management.

Responsible for property disposal, internal office moves and computer installation is complete.

Communicated with employees and contractors to ensure smooth transitions. Assisted with spreadsheet

maintenance for tracking personnel positions in the building.

U.S. Dept of navy Housing welcome center Rota, Spain

Housing Management Specialist, 01/2003 to 06/2004

Responsible for the management, operation, and maintenance of 806 government owned housing units and related facilities.

Counseled all incoming military family housing applications regarding policy and procedures for assignment, utilization, and

termination of military family housing. Assisted in executing

administrative programs, carried out projects such as budget data and requests, preparing requests for personnel actions, and

providing orientation to new families. Reviewed documents, and provided analytical and report development support. Gave

presentations at departmental briefings and meetings. Acted as a liaison with other departments on the Navy base to identify and

recommend solutions to administrative problems and provided advice to staff on established methods and procedures. Extensive

knowledge of Navy and Marine Corps ranks, dialogue, Staff and Command structures.

Key Results:

Supported in all phases of the housing assignment and termination process, to include coordination with

appropriate external organizations and internal housing divisions to ensure quarters are turned over in a

timely manner, and to ensure good occupant/management relations.

Maintained and updated records in an automated system and extracted information as needed through a

series of automated reports.

Evaluated of a variety of housing problems concerning maintenance and occupant relations by

assembling facts and information, and drafting reports with answers to correspondence which was used

for recommendations, interpretations, and decisions by higher level management and military officials.

Collected, compiled, coordinated, and submitted information for the preparation of reports.

Analyzed the data collected and identified problems and significant factors to assist in making

recommendations for decision making.

Provided training workshops for incoming personnel.

Knowledge of Department of Defense and Navy Family Housing policies, guidelines and practices

related to proper maintenance of housing waiting lists and the assignment, terminations, and utilization

of government quarters.

Exercised resourcefulness and initiative while completing assignments in accordance with established

family housing policies, instructions, training and directives.

Frequent contact with military personnel and their families, co workers, military representative from

various commands and support representatives such as sponsors and command ombudsman.

Coordinated work, resolve problems, and to exchange information within and outside the immediate

organization.

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Phone: 703-***-**** Page 7

Worked with spreadsheets and personnel to maintain each housing quarter.

U.S. Dept of navy human resources office Rota, Spain

Staffing Assistant, 07/2002 to 01/2003

Provided support to the Human Resources office in recruitment and placement processes. This included utilizing the knowledge of

methods, principles, and practices of recruitment and placement for the U.S. Employment and Classification Branch, Workforce

Effectiveness Division, U.S. Navy. Communicated with applicants to include answering all of their questions from applying to

bringing them on board. Served as the liaison between the HR office and the heads of all the departments on the Navy base.

Responsible for advising the managers and interpreting staffing policies and regulations. Gathered and analyzed laws, facts and

evaluated applications against clear cut rating criteria for different positions. Extensive knowledge of Navy and Marine Corps ranks,

dialogue, Staff and Command structures.

Key Results:

Funded SF 52s and created vacancy announcements.

Coordinated different programs: internal merit promotion programs, part time employment, student

employment, Veteran's employment, summer internships, and military spouse preference.

Responsible for preparing the crediting plans and KSAs by checking for currency before announcing the

positions.

Collected applications, checked for completeness and reviewed resumes and KSAs for qualifications to

determine eligibility and suitability.

Responsible for evaluating applicants against different placement factors, including military spouse

preference and VEOA applicants.

Scored applications against crediting plans and issue out the best qualified certificates of applicants.

Offered selectees positions, coordinated their EOD date and orientation.

Created the new employee orientation process.

Performed clerical and administrative tasks requiring substantial knowledge of civilian personnel staffing

terminology, requirements, procedures, and functions in order to process documents, prepare recurring

reports, explain personnel procedures, maintain personnel and organizational records, and provide

miscellaneous clerical support.

U.S. Dept of navy, Navy exchange Rota, Spain

Customer Relations Specialist, 08/2001 to 07/2002

Performed various duties as a Customer Relations Specialist with the responsibility for promoting the Navy Exchange sales and

services to customers. Facilitator on teams with department heads to meet project goals and deadlines on problems and issues that

arose on the Navy base. Established and maintained continuous liaison with Base Commands, key staff personnel, Key Volunteers,

and Ombudsmen for the purpose of promoting programs and enhancing the image of the Navy Exchange. Formulated lectures and

made oral/graphic presentations designed to maximize the visibility of NEX programs, activities, promotions, etc. Organized special

events. Coordinated press releases and writes feature public relations stories to promote NEX programs and new services.

Coordinated scripts and narrated NEX video promotions for the Military TV news channel and NEX videos. Wrote and coordinated

the quarterly NEX newsletter. Extensive knowledge of Navy and Marine Corps ranks, dialogue, Staff and Command structures.

Key Results:

S A N D R A A C R E L L I N

Phone: 703-***-**** Page 8

Started up the Navy Exchange in Rota on the ICE (Interactive Customer Evaluation) program by getting

the proper NEXCOM approval and managing the setup of the program.

Carried out EEO policies and communicated support of these policies.

Represented the Navy Exchange at the Commander, Naval Station Rota, Spain Joint Advisory Board

meetings.

Represented and conducted the weekly Naval Station Rota, Spain Intercultural Relations classes on

behalf of the NEX.

salem republic rubber company Sebring, Oh

Sales and Design Engineer, 11/1996 to 06/2001

Responsible for the full design of highly technical large diameter handmade rubber hose. Prepared technical reports on the quality of

a specific engineering design and recommended implementation of the design. Reported back on findings to communicate quality

assurance requirements to engineering staff and management. Presented recommendations to management for solutions to quality

assurance issues by compiling facts and guidance with colleagues with the goal to show proof of any inadequacies. Responsible for

all areas of efficiency, improvement and quality assurance in design and engineering to increase productivity and efficiency in

design and delivery. Conducted technical reviews on design and operating procedures to identify trends and patterns and find causes

of problems. Analyzed findings and wrote reports of findings for graduated change.

Key Results:

Implemented programs to gather feedback from employees and customers for qualify of timeliness of

hose deliveries.

Gathered information to implement improvements of standard services.

Performed trend analysis using research of internal systems to include quality assurance.

Analyzed extracted data and created reports to develop efficiencies in new automated systems using

graphs, spreadsheets and reports.

Supervised the education of co workers and outside sales force through automated quality assurance

measures.

Maintained inventory using databases, spreadsheets and reports.

Wrote impact statements to include recommendations for new policy directives for use in the sales force

to include technical and non technical documents internal and external audiences to include

management, co workers and customers.

Applied statistical analysis to include sampling methods and techniques to determine compliance with

established policies and procedures.

Education & Certifications

the pennsylvania state university State College, PA

Studies in Chemical Engineering

Excel Level I and II Certification – 2012

Access Level I Certification – 2012

SharePoint Foundation Level I Certification – 2012

S A N D R A A C R E L L I N

Phone: 703-***-**** Page 9

MS Project Certification – 2012

Security Clearance

Current Critical Sensitive dated 03/04/2013

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