Customer Service Administrative Assistant

Kimberly Herron-Davidson

**** **** ********* **** *** #29 Los Angeles, CA 90007

323-***-**** **********@*****.***

Highly motivated and skilled professional Administrative Assistant/Customer Service Representative with over ten years of strong communication, in a fast paced work environment, seeking a challenging full time position. Strong aptitude for effective problem resolution with a very diverse group of customers. Proficient in Microsoft Word, Excel, and Outlook. Strong ability to answer high volume multi-line phone system while interacting with walk-in clients. Performing data entry and performing other tasks as needed.

Administrative Assistant~Clerical~Receptionist~Customer Service Representative

Summary of experience:

Administrative Assistant/Customer Service Representative

Provided administrative duties as requested, as well as strong communication skills both verbal and written. Received high commendation from management for my rapid ability to provide needed services quickly when troubleshooting client issues. Answer multi-lines, fast paced environment, directed calls to appropriate departments as well as process special orders on behalf of customer, Retrieve messages, handled all follow-up contacts and responded to all email inquiries from customers and including shipping issues. Prepared correspondence and data entry for orders, installations and customer inquires as needed. Ability to work with minimal supervision and handle a variety of tasks simultaneously. Scheduling appointments for clients, placing department supply orders, take notes during team meetings; maintain staff time cards, weekly and monthly reports.

Work History:

Administrative Assist. Center for the Community & Family Services Carson, CA 08/06-01/12

Receptionist/Customer Service Rep. /Clerical Helpmates Staffing Torrance CA 03/05-08/06

Customer Services Rep. See’s Candies Inc. Carson, CA 10/96-12/05

Education

New Careers Training Institute-Los Angeles, Calif Graduated 1994

Los Angeles Senior High School- Los Angeles, Calif Graduated 1982