Customer Service Management
Resume:
SARAH CHEEVER
** ******* **** **, ********* NH **841 ************@********.***
OBJECTIVE My goal is to obtain a position in the field of Social Work.
SKILLS & ABILITIES I think that most people would describe me as a motivated, ambitious self-starter that can get almost any job done with compassion, integrity and a sense of humor.
EXPEREINCE OWNER/OPPERATOR FREEDOM HILL HORSES AND PONIES
05/2001-2012
I was responsible for management of all daily operations, training programs, horse sales and horse showing. Freedom Hill offered a busy lesson program, a show series, clinics and events. This multidimensional business required clear marketing and advertising strategies, networking, over the top customer service skills, time management and a little good luck.
CHILD AND FAMILY THERAPIST STRAFFORD GUIDANCE CENTER
06/1998-10/1999
This position offered me the opportunity to provide individual and group psycho-therapeutic interventions. This process included intake, assessment, evaluation, diagnosis, treatment planning and termination. Case management, community outreach and education were other aspects of this position. Team collaboration, mentoring by the child psychiatrist and working with diverse populations were highlights of this experience.
Outreach Worker/Case Manager Carroll County Mental Health
04/1998-06/1998
Worked in homes and the community with children and their families experiencing severe and persistent mental illness. Here I provided individual, group and family interventions based on symptom management. I was responsible for managing their cases between the community mental health setting and other providers such as schools, doctors, foster families etc. This required working within a multidisciplinary team.
INTERN CARROLL COUNTY MENTAL HEALTH
09/1997-05/1998
As an intern I was offered the opportunity to work closely with director of Programs for Children at Carroll County Mental Health. This experience allowed me to participate in program planning at the local, regional and state level. I provided individual and group psychotherapeutic supports for children and families in the community and schools. At this placement I also worked the outpatient clinic providing counseling to adults. I had exposure to emergency services, psychiatric supervision, agency management and a multitude of therapeutic modalities. These included client and strength based principles.
PARTNER GOLDEN INDEPENDENCE
1996-1998
This unique company provided support services to senior citizens throughout the Seacoast Area. These included transportation, cleaning, shopping, appointment scheduling, laundry, luncheon groups, travel, entertainment etc. We provided individualized care and attention to clients and their families. This venture required management skills, organization, customer service, employee supervision, scheduling and creativity.
Employment Specialist Developmental Services of Strafford County
1995-1996
Designed and implemented work programs for clients with developmental disabilities and dual diagnoses. This required establishing community employer contacts, job acquisition, job training, providing supports and problem resolution. A great deal of “thinking outside of the box” and flexibility were required to make such positions successful and rewarding for both the client and the employer.
EDUCATION 1998 UNIVERSITY OF NEW HAMPSHIRE, DURHAM
MASTERS IN SOCIAL WORK
Clinical Concentration
1995 UNIVERSITY OF NEW HAMPSHIRE, DURHAM
BACHELORS IN SOCIAL WORK
REFERENCES ELIZABETH PSALEDAS
*******@***.***
DR MAUREEN SULLIVAN, DMV
NATASHA FINE COHEN
Contact this candidate