Customer Service Manager

Ricardo Torres, Jr.

*** ***** ******* *** ******** CA 91101 626-***-**** E-mail: ***************.*********@*****.***

Education 2006- 2007 Muscular Therapy Institute. Watertown, MA

****-**** *****ry Community College. Boston, MA

INSTALLER and PRODUCTION MANAGER

Highly qualified operations and production professional, offering over 7 years of intensive facility management experience in the

manufacturing and fabrication industry. Results focused and an effectual analyst and leader with proven ability to provide customized

solutions for clients and assume immediate day-to-day responsibility for manufacturing, quality, scheduling, cost control, customer service

and employee relations. In addition I am qualified to manage and work effectively with cross-functional teams.

Experience

2011-2012 American Solar Direct Industry, CA

Warehouse Assistant/Driver

Personal Accompaniments: Reorganized the warehouse to where it was more effective for installers to get in and get out in the

mourning, Re-engineered how the jobs were set up for installers, Implemented visual boards to help with the day to day activities, as well

as labels system with quantities to help with inventory. Set up an account with P and T Metal Recycling that was making the company

approximately $800.00 or more a month which they were not making prior to me working at American Solar Direct. Right before my

position was eliminated I had gone over all the numbers in our Bill of Materials and revised them. When I was finish the result was about

$3500.00 per job that we were not making, on our smallest job a 3 kilowatt job, our biggest job to date was a 12 kilowatt. So I fixed a big

mistake and hopefully the company can make more of a profit now. Kept the warehouse clean by mopping it once or twice a week which

had never been done prior to me doing it. Drove lean manufacturing initiatives using Seven Forms of Muda-Waste.

Duties:

• Kit all projects for the Chatsworth are as well as local projects, once that was done. I was to deliver jobs to Chatsworth storage

facility by 6 am for installers to pick up.

• I was to take pictures of each job staged and send to my Manager.

• Clean and organize storage facility, Bobtail of delivery truck as well as warehouse in the city of Industry. Replenish stock,

organized any rail and/or EMT conduit that needed to be put away or back in it's place.

• Receive pallet of items for stock from a number of vendors with forklift and put away within Twenty minutes of receiving.

• Process Bill of Material for each job that American Solar Direct did in San Jose, San Diego as well as Los Angeles and

Surrounding areas.

2010- 2011 Interior Services Inc. Monrovia, CA

Installer

• Install and repair window treatment as far as shades and blinds in commercial as well as residential properties all over Los

Angeles and surrounding areas.

• Measure for future projects, take pictures and make any documentation as needed, then give all that information to Project

manager.

• Drove company vehicle from location to location and used ladders that range from four foot to little giants to extended ladders. In

some occasions we also used scaffolding for awkward heights.

2007-2010 Silver Birches Pasadena, CA

Independent contractor for carpentry /production of side of events that they put on at varies places in Los Angeles. To name a few

the Emmy's After Party, Movie Premier events(Kung Foo Panda, Up in the Air), World of Color at Disney as well as the All- Star

game in Anaheim in 2010.

2007-2008 Creative Play Enterprise /play-well Pasadena, CA

Production Manager

2006-2007 Superior Tradesman Norwood, MA

Carpenter

• Operate all types of woodworking equipment that includes: table saw, radical saw, planer, drills, etc.

• Demolish and /or construct interior building partitions

• Perform finish carpentry work i.e., moldings, trim work, cabinets

• Hang drywall as required and perform drywall finishing

• Install drop ceiling when necessary

• Respond in an expeditious and timely manner to all work requests regarding carpentry expertise

• Comply and follow OSHA safety procedures when performing assigned responsibilities

• Assist in loading and unloading building materials from delivery trucks

• Measure and marked location of studs, leaders and receptacles opening, using tape measure, template and marker

• Installed prefabricated windows and doors, insulation, walls, ceiling and floor panels or siding, using adhesives, hoists, hand tools

and power tools

• I have worked on residential and commercial job sites as well as union and non-union

2006 Boston Carpenter Apprenticeship Boston, MA

Carpenter Local Union #40

• Was accepted into the Carpenter program in 2006 and worked for 6 months before moving to Pasadena California February of

2007. My previous carpentry experience of four years helped greatly yo get my foot in the door with the union.

2006- 2000 The Instant Sign Center Brookline/Norwood, MA

Lead Manager of Operations and Production

• Effectively supervised the daily activity of 15 Branch production associates, regarding work hours (overtime, vacation, illness),

adjusting duties and responsibilities when needed to ensure timely and accurate delivery of services

• Assisted in the recruitment, training and development of sales, graphics and production employees

• Mentored production assistant managers to develop their leadership, communication, problem resolution, process improvement

and decision-making skills

• Maximized efficiency of all aspects of production processes by streamlining, reducing costs and implementing best practices in

addition to establishing productivity standards and related measuring tools to increase productivity

• Skillfully and tactically procured materials from multiple suppliers to support production operations, reducing overall yearly

materials expense by 30%

• Examined and modified as appropriate the inventory control procedures while managing multiple large and complex projects and

clients (Reebok, Abbey Group, Shawmut Construction, Beacon Group, Virgin Mega store, etc.) simultaneously

• Efficiently managed capacity across the infrastructure thus influencing the planning of senior management (e.g. in helping them

to make decisions about overall business growth, investment etc.)

• Successfully managed demand (capacity planning from the customer view) while analyzing customer problems, preserving and

enforcing superior quality and customer service standards, identifying trends and recommending system improvements

• Facilitated and/ or organized weekly operational meetings to ensure consistency in communication and to support the sales

process

• Proactively maintained a safe working environment and promoted safe behaviors

2005 The Instant Sign Center Norwood, MA

Installation Manager

• Supervised and maintained adequate staffing of customer support staff and installation crews in addition to tracking installation

metrics of 1st time completion, reasons not completed, installation lead time, installation gross margin, and crew productivity

• Enforced all order verification procedures

• Performed re-measures for scheduled installation jobs for considerable dimensions

• Ensured all job inventory and materials are completed and staged for install

• Coordinated and verified daily installation job schedules.

• Performed routine job site inspections per installation guidelines

• Troubleshoot problem jobs and created action plans for recovery while interacting with Operations & Sales personnel to resolve

job related problems when needed

• Interacted with customers, contractors, employees and sales department with professionalism and courtesy

• Abides by all company policies and procedures at all times

• Strives to achieve corporate goal of customer satisfaction, while making it easy for customers to do business with the company

and promoting market share growth

Skills and Certifications: CPR and First Aid Certified By the Red Cross 7/2011. Certified to operate A forklift

by the state of California. Currently have my permit for a Commercial Driver's License. Bilingual (Spanish and

English), Windows 7,Microsoft Office: Word, Works, Excel, E-mail/Internet proficient, solid negotiation

skills, customer service and strong written and oral communications. Team player

Contact this candidate