Customer Service Administrative Assistant
Resume:
CELESLIE LYNN BOYER
Albuquerque,NM 87114
Tel: 602-***-**** Cell: 480-***-****
Email: *********************@*****.***
OBJECTIVE
A young professional with a unique combination of business, marketing and
customer service experience, bring to the table the ability to combine
business, marketing and customer service to our community. Experience-
Taking lead in events such as community concerts, benefits events etc.
Professional Goals- Include continuing to in leadership and knowledge in
innovative markets, governments, and society, interact and share with team
members and colleagues develop world-class solutions to real challenges in
our community and world -wide
WORK HISTORY
June 2012 To Present
UNM Sandoval Regional Medical Center Rio Rancho,NM
Operate electrocardiographic machine and patient monitoring equipment to
record electromotive variations and impulses of the heart. Monitor
designated patients throughout the institution and notify appropriate
personnel as required. Obtain test(s) and patient information from patient
requisition forms and submit test results to physician for interpretation.
Receive event recorder transmissions and operate computer systems, perform
a variety of clerical duties in support of assigned area to include data
entry, answer phones, enter orders, assist as needed, and maintain files
and other related duties. Observe patient to ensure their safety and well-
being; report observations to Charge Nurse or appropriate designee; and
assist with activities of daily living (ADL): meals, ambulation, hygiene,
linen change and toileting as instructed. Provide basic patient care; take
and record vital signs to include temperature, pulse, respiration, weight,
height, blood pressure and intake-output measurements; and serve as a role
model to promote the SRMC Values, a positive work environment and
efficient, quality patient care. Report compliance or equipment issues to
department director. Ensure adherence to Hospital and departmental policies
and procedures. Patient care assignments may include neonate, pediatric,
adolescent, adult and geriatric age groups.
. Knowledge of administrative and clerical procedures, word processing,
managing files and records and other office procedures and
terminology.
. Knowledge of spelling of words, rules of composition, and grammar
.Knowledge of computer and electronic equipment, including office
applications
.Customer service skills
.Active listening skills
.Critical thinking skills
.Skill in monitoring/assessing performance of yourself and others
.Time management skills
.The ability to effectively communicate information and ideas to others
.The ability to arrange things or actions in a certain order or pattern
according to a specific rule or set of rules
Jun 2010 to 2012
Outpatient Clerk
University of New Mexico Hospital Albuquerque, NM 87109
Perform a variety of customer service duties; provide information and
assistance to internal and external customers; schedule appointments,
verify medical coverage; perform basic cashier duties; serve as first
contact for incoming customers within assigned ambulatory setting;
ascertain customer's needs and direct appropriately. Ensure adherence to
Hospitals and departmental policies and procedures. No patient care
assignment.
CREDENTIALING - Request, collect, and organize information and documents
for the credentialing process
DATA - Research information, compile statistics, and gather and compute
various data and Enter data on records manually or through data entry
INQUIRIES - Answer and screen telephone calls and/or personal requests for
information, referring requests as appropriate
WORKLOAD-Organize workload to ensure production deadlines are met
DATA-Perform a variety of routine word processing and clerical duties as
necessary
TRAINING & DEVELOPMENT-Provide in-service, continuing education for the
clerical staff, being certain that they are made aware of changes in
policies and procedures pertaining to their area
Sep 2008 to Apr 2010
Bed/Customer Service Coordinator Lovelace Health System Albuqueruque, NM
87110
Provides guidance to end users in the process of patient transfers
throughout the facilities within the STAR/PLT (patient location tracker)
system, from one room/bed/unit/department to another
room/bed/unit/department. I work very closely to the House Supervisor of
the facilities, as will as Charge Nurse on each unit. Accurately
transcribes physician's orders. Answers telephones and efficiently
processes information to make sure patients are in admitted correctly.
Varieties of tasks such as to continually organized/prioritized/performed
to meet changing needs of patient/unit. Communicates and processes
necessary paperwork/information for patient admissions, transfers and
discharges. Do authorize inpatient for insurance purposes. Provides direct
customer service and front desk assistance for assigned department to
include but not limited to admitting, registering, scheduling and verifying
insurance. Handles customer account transactions, provides customer
assistance, and performs and/or oversees cashiering operations. Adheres to
policies, procedures and regulations to ensure compliance and patient
safety, and is very knowledgeable on health programs such as McKesson, IDX,
and PHS etc.
. Customer Service
. Word Processing
Jan 2007 to Apr 2008
Financial Consultant New Mexico Educators Federal Credit Union
Albuquerque,NM
A responsibility as an employee was to show great professionalism and
provide excellent member service. The purpose of this was to build and
maintain positive relationship with the member. As will as to provider
service and products that meet the member financial needs. Made follow
phone call as it related to the member loan approvals and turn downs,
account problems, as will as courteous calls. Also as a responsibility as
employee we have to working on computer banking programs such MSP, GIFT. As
will as basic computer programs such as Microsoft Word, Excel and Power
Point. And this how loans and accounts were processed. As will as the loan
documents and any other bank documents were processed.
Jun 2006 to Jun 2007
Personal Banker,Wells Fargo Bank, N.A. Albuquerque,NM
A responsibility as an employee was to show great professionalism. As will
GREAT! Customer Service. The purpose of this job was to build a
relationship with the customer and to find the right solutions to meet the
customer financial needs. Also providing abroad base of credit services
such as: personal secured and unsecured loans as will as lines of credit.
As wills as put them in the right personal checking account, saving
account. And thirty percent of my tasks were to provide great advice to
help the customer overcome financial mistakes and cross-selling. I also had
to great communication skills in person and over the telephone and very
goal oriented.
2006 to 2006
Sales & Customer Service Representative Wells Fargo Business Direct Call
Center
Responsibilities as an employee was to make cold calls to business owners
who banked with wells Fargo. The calls were to make sure business owners
that have a business lines of credit get the lowest interest possible. So
that they can use their business line of credit for business purpose and
that it will also be a beneficial tool to their business. By exampling the
customer the business line of credit is more of a cash flow for business
and its can be used for business purchases such as business service
providers, payroll, monthly bills and marketing. I also dealt with multiple
screens to find the out activities on the customer accounts such as
CMaster, FDR etc
EDUCATION
Jan 2011 To Present
Full Sail University Winterfield,FL
Business Entertainment/ Marketing Management
Jan 2008 To Apr 2010
Central New Mexico Community College Albuquerque,NM
Business Administration
Aug 2002 To May 2005
Public Acadmey for Performing Arts Albuquerque,NM
Diaploma
SOFTWARE/SYSTEM SKILLS
. MS Word
. MS Excel
. MS PowerPoint
. MS Access
. Windows 2007,Windows X
. Novel NetWare 4.1
. HTML
. QuickBooks
VOLUNTEER EXPERIENCE
Jan 2012 To Present
Young Adult Choir Director, Ministering in Training Program,
Youth Ministry
New Hope FGBC Pastor David C. Cooper
Albuquerque,NM
> Leadership
> Service
Jul 2011 Autism Benefit Concert
Mario Coleman & Latter Praise, Better Days Group Home
Albuquerque,NM
> Event Coordinator
> Leading Marketing Campaign
Jan 2004
to
Jan 2008
Administrative Assistant
New Hope FGBC Co-Pastor Nina M. Cooper
Responsibilities as employee are to type important documents for the
church. As will as make appointments putting in an electric data base. As a
employee you to have excellent
Commutation and make sure the employee follow up though phone calls and
emails. Answering multiple phone calls and booking events. As will as
booking travel itineraries for the church staff.
Jan 2005 To Jan 2006
Dance Chorographer
New Hope Full Gospel Baptist Church P.O.S.S.E
Albuquerque,NM
> Teaching routines to ages 2-16
Jan 2004 To May 2005
Receptionist
African American Affairs Office
Albuquerque,NM
Answering phones, taking messages for Administrative staff, and also
working on computer programs such as Excel, Microsoft Word, and Power Point
for different projects. Such as spreads sheets, former letters etc.
Jan 2002 To May 2005
Student Office Aide
the Public Academy for Performing Arts Albuquerque,NM
Running errands for the school Administrative Asst., answering phone and
taking messages.
AWARDS, ACHIEVEMENTS AND CERTIFICATIONS
> Outstanding Student Contribution
> Appreciation for Great Performance
> Certificate of Appreciation for Volunteer work
> Wells Fargo Activation Award
> The Automobile Sales Professionals
REFERENCES
Sarah Shortle,Director for Radiology Dept University of New
Mexico Hospital
2211 Lomas Blvd. NE
Albuquerque,NM 87109
Enriqueta Aguirre,Supervisor Outpatient Clerks University of New
Mexico Hospital
2211 Lomas Blvd. NE
Albuquerque,NM 87109
Bishop David C. Cooper, Pastor of New Hope Full Gospel Baptist
Church
1901 Pennsylvania St. NE
Albuquerque, NM 87110
Phone: 505-***-****
Nina Cooper, Principal New Hope Christian Academy
1015 Chelwood Parkland Blvd. NE
Albuquerque, NM 87112
Phone: 505-***-****
Christina Herandenez, Wells Fargo Senior Banker
3801 N 4th ST
Albuquerque, NM 87107
Kathie Scott, Public Academy For Performing Arts, Administration
644 Dorado SE
Albuquerque, NM 87123
Phone: 505-***-****
John Golightly, ABC Nissan Dealership
1300 Camelback Rd
Phoenix, Az 85014
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