Customer Service Manager

ALFRED ANTHONY MALLOY

**-** ***** ******, #***, Holliswood, NY 11423-1567 ? Cell: 646-***-****

? ************@*****.***

SUMMARY OF QUALIFICATIONS

. Intake ? Intensive case management ? Crisis

intervention

. Dedicated and highly-skilled Case Worker with 16 years of achievement

with the NYC/HRA/HASA servicing PWA's, regarding benefit eligibility,

homelessness, substance abuse, mental illness, and available

programs/services for ex-offenders

. Over 18 years of combined experience in case management

. Effective communication

. Customer service, typing

. Training, problem solving, planning, reception

PROFESSIONAL EXPERIENCE

SCO Family of Services Brooklyn, NY

Case Manager 2009-2011

. Assessed emotional stability, employment potential, housing

entitlement, program eligibility, available community resources, and

monitored client compliance and progress

. Developed and maintained liaison relationships and referral bases with

community support services and agencies, in order to more effectively

empower at-risk MICA homeless women

. Performed bi-weekly case file reviews and maintained case records;

developed curricula for workshops on life and independent living

skills

. Implemented training, goal setting, and strategic planning for female

MICA ex-offenders

. Compiled case records, conducted case-conferencing with Social

Services regarding clients' needs; conferred with supervisors

concerning programs for MICA clients

. Analyzed and submitted reports to/with supervisors regarding

compliance and outcomes

NYC/HRA/HASA Brooklyn, NY

Case Manager 1990-2006

. Performed intake and assessment duties; monitored and reviewed

caseloads of upwards of thirty-five cases in order to provide care and

benefits.

. Provided direct service for individuals and families, and referrals

related to entitlement needs of participants to ensure client

stability and alleviate at-risk and situations for PWA's, including

apartment inspections and home/hospital visits

. Addressed clients' health, substance abuse and housing needs, as well

as provided information and referrals to public and private agencies

for outsourced assistance

. Consulted clients regarding public assistance, social security

benefits, food stamps, WIC, health care, childcare, money management,

and community re-entry

. Interviewed individuals and family members to compile information on

social, educational, institutional, criminal and drug histories

. Assisted supervisors with special needs cases and collaborated with

community based agencies to support continuum of care

EDUCATION AND CERTIFICATIONS

State University of New York Buffalo, NY

Bachelor of Arts in Psychology, graduated Cum Laude

Institute of Audio Research New York, NY

Professional Student, Certificate Program in Digital Audio Engineering

2006-2008

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