Customer Service Sales
Resume:
Marie-Michèle Lachance
**** ****** ****, *** ***. Bettendorf IA 52722
************.********@*******.***
Skills Summary
People oriented work experience
Bilingual in French and English Analyze financial data
Strong customer service Prepare/present financial reports
Sharp, personable, able to convey a warm yet professional image Excellent Organizational Leadership
Education
Background
University: University of Maine at Fort Kent – December 2012
Majors: Bachelor’s Degree in Business Management – Accounting, Finance, and Financial Services Concentration
Academic Honors: Maintained 3.7/4.0 GPA – Magna Cum Laude, Dean’s List 2009-2012
Professional Experience
University of Maine at Fort Kent – Business Instructor’s Aid, Fort Kent, ME 05/12 –
12/12
- Correct and Grade homework, papers, and exams
- Assist teacher with class planning
- Replace teacher when not available for classes
- Monitored students during exams, and assisted several students who did not understand the homework
- Calculated semester grades for students on behalf of professor
Business Internship, Fort Kent, ME 05/12 – 12/12
- Reconciliation of financial statements and analyze financial data
- Assist business owner with forecasting finances to start new projects
- Manage and maintained an organized work environment
- Transfer information from Quickbooks to Excel to better enhances information tracking
- Use that information to see where improvements can be made
University of Maine at Fort Kent – Institutional Research Assistant, Fort Kent, ME 09/11 –
12/12
- Compare data with source documents, re-entered data in verification format to detect errors, compiled, sorted and
verified the accuracy of data before it was entered
- Edit and update Statistical Abstract, Common Data Set every academic year
- Create weekly Presidential Reports, and reviewing error in reports
- Entering alphabetic, numeric, or symbolic data from source documents into computer following format displayed
on screen
Transbec Company – Account Payables – Laval, QC, Canada 06/10 – 08/10
- Insured the invoices’ data corresponds to the company’s data, and then enter them into the informatics’ system.
- Prepared payments for distributors
- Insured the invoices are well prepared and correct
- Entered credit card payments and making sure they correspond to the company’s invoices
- Prepared Excel documents with data’s for transportations, credit card, telephone accounts, and equipments
amortization
- Worked in correspondence with Director of Finance to process amortization reports and financial reports
- Daily clerical duties for various departments where help was needed
Metro Elite St-Antoine – Supervisor, St-Jerome, QC, Canada 09/06 – 09/08
- Delegated work responsibilities to sales staff and ensured all the staff was performing their duties to meet or exceed
company standards
- Handled merchandising, inventory control, ordering, cash control, and maintenance staff
- Oversaw store opening and closing procedures
- Assisted customers and addressed customers’ concerns effectively
- Input data to prepare daily sales reports and regularly use weekly and monthly data reports to develop sales and
promotional strategies
Athletics Facility Sport Center Employer 09/10 – 08/11
1850, Retail employer/Supervisor 10/08 – 08/09
Service
Leadership
2012 Admission Recruitment in CEGEP (Canadian Community College)
2011 World Cup Biathlon
2009-2012 Annual University Marathon Course Marshall
Awards, Recognitions, and
Honors
Two times National Champions for the USCAA Soccer (2010-2011)
Three times Academic All American – Soccer USCAA and NAIA (2009-2011)
All American First Team – Soccer USCAA (2011-2012)
Athletic Scholarship from my hometown – Sports Achievements
Technical Skills
MS Word MS Excel MS PowerPoint MS Outlook
Quickbooks SharePoint Apple iOS Windows OS
References Available upon Request
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