Dependable

Michael L. Norman

** ***** *** ********, ** *****

Ph. 304-***-****

email: *********@*****.***

OBJECTIVE

I am seeking a challenging position that will allow me to make maximum use

of my broad-based skill set.

SKILLS PROFILE

Dependable, with extensive experience across multiple disciplines

including: all back office operations: materials procurement and

expediting: business and staff management: project coordinator. I also have

several years of experience in the heavy duty truck parts and repair

industry and have a strong mechanical and problem solving background.

EMPLOYMENT HISTORY

8/30/10 - Present ASAP Auto Care, Wheeling WV

Service Writer/Manager

I initiate automotive services and repairs by determining performance

problems and services requested; developing estimates; writing repair

orders. Assign repairs to technicians and verify quality completion of

assigned tasks.

9/1/03 - 6/30/2010 PIA Career Services, Pittsburgh, PA

Administrator/Lead Instructor/Youth Program Coordinator

Duties included:

Campus Administrator/Instructor. Supervising technical instructors, both

locally and in remote technology centers. Teaching adults and youth

participants to assemble, network, troubleshoot and repair desktop

computers, etc. Instruct students in the use of the Microsoft Office Suite.

Created and managed PIA's CompTech Youth Program for at-risk youth.

1/15/2003 - 8/15/03 Henkels & McCoy, Philadelphia, PA

Project Coordinator/Technical Instructor Trainer

Duties Included:

Train and supervise Technical Instructors who teach students to build

desktop computers, troubleshoot and repair PC's, etc. Liaise with various

client agencies to insure quality service is being provided. Project ended

8/15/03

3/2002 - 1/2003 TriTech Computing, St. Clairsville, OH

Consultant

Duties Included:

Network design, set-up and configuration, Wireless network installation and

security, PC troubleshooting and repair, Software installation and set-up,

QuickBooks Pro training and support, etc.

3/2000 - 10/2001 DotSmart Solutions, LLC, Wheeling, WV

Sales Manager/Operations Director

Duties Included:

All aspects of sales, including lead generation, cold calling, crafting

proposals, closing and customer service after the sale.

1996-2000 Wheeling Hydro-Stat, Inc. Wheeling, WV

Experienced in all areas of executive-level operations management.

Performed visual and hydrostatic testing of all types of cylinders.

Within two years had led company to become the largest independent cylinder

testing facility in WV.

1980-1996 Parts Pro St. Clairsville, OH

Experienced in all areas of operations and management including, staff

training,

customer service, retail and wholesale sales, outside sales, development

of business-to-business relationships...both customers and vendors.

I performed all front counter and back-office operations such as customer

service, accounts payable, accounts receivable, payroll, etc. Developed

company into 3rd largest H.D. truck parts retailer/wholesaler in region.

Professional Certifications

CompTIA Network+ Certification

CompTIA A+ Certified Professional

Microsoft Certified Systems Administrator

Microsoft Certified Professional

Education

WV Northern Community College/ITech

. MCSA/MCSE Program

PIA Career Services

. A+ Certified Professional Program

. Network+ Certified Professional Program

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