Project Manager Customer Service

Allen Packer

**** **** ***** ** **********, AL **210

(205-***-**** (home) 803-***-**** (Alt)

Cell: 205-***-****

Email: ******.*****@*****.***

P ROGRAM ANALYST

SU M MARY

Data processing experience in all phases of application development

( requirement gathering, analysis, detail design, coding, testing,

documentation and maintenance) systems for Manufactu r ing, I nsurance,

P ayroll, Personnel, Banking, Accounting, HealthCare and Florida

D epar tment of Child ren and Family.

EXPER I ENCE I NCLU D ES:

Operating

H a rdwa re System Software Languages U tilities

IBM 3390 OS/MVS IMS DB/DC COBOL XPEDITOR

IBM 3091 OS/ESA MFS COBOL II FILEAID

IBM 3090 MPE CISC DB/DC COBOL 85 ENDEVOR

HP3000/70 MPE/XL SQL/DB2 OS/ESA JCL PANVALET

HP9000/XL GTB OS/MVS JCL TSO

AS400 VIEW/3000 DOS/JCL TSO/ISPF

DEC/VAC VPLUS/3000 QUICKJOB UCC/11

TURBOIMAGE EASYTRIVE/PLUS CA/SCHED

TEST DIRECTOR JAVA ADAGER

ABAP ABENDAID

APS SYNCSORT/SORT

SMART TOOL

PROFESSIONAL EXPER I E NCE

B lue Cross Blue Shield (T r icare) Columbia, SC 29223 June 2012 to

P resent

Consultant

A pplication Developer System Analyst-T r icare

Exercises positive interpersonal communication skills, work independently,

work with large and small teams on all phases of software development

Allen Packer PAGE 2

lifecycle.

Ÿ Programming language included: COBOL II, IMS, CICS, APS online and

batch and SQL/DB2.

Ÿ Duties included analysis on complex programs, modules, stubs to meet

complex business requirement needs. Prepared detail specifications

including technical design specifications for changes to complex

program and modules to be coded and ensures timely completion of all

assigned work. Ensuring that all programs meet standards.

Ÿ Provides customer support as needed including on call.

22Florida Dept. of Children and Family Tallahassee, F L 32315 May 2006 to May 2012

Consultant

Computer P rogrammer Associate 5

Exercises positive interpersonal communication skills, work independently,

work with large and small teams on all phases of software development

lifecycle.

• Duties included designing systems and programs to meet complex business needs.

Prepared detail specifications for which programs are developed and coded. Ensuring

programs meet standards and technical specifications; perform technical analysis and

component delivery. Prepares detailed specifications from which programs are

developed.

Ÿ Gathers information from existing systems, analyzes program and time

requirements. Assists project manager in preparing time estimates and

justification for assigned tasks.

Ÿ Investigates and corrects software defects and analyzes and maintains

data quality.

Ÿ Prepares comprehensive documentation, and ensures timely completion

of assigned work.

Ÿ Provides customer support as needed.

• Programming language included: COBOL II, IMS DB/DC, JCL, SYNCSORT.

Computer Science Corporation Bi rmingham, AL 35242 June 2000 to

J anua ry 2005

Computer P rogram Analyst I I

I work with a team of co-working that developed an Internet HealthCare

system at Computer Science Corporation in the Birmingham, Alabama

office.

• Duties included analysis, documentation, coding and testing batch and online

programs. I wrote more that 30 batch programs and 10 online modules using

approximately 400 lines of codes.

• Programming language included: COBOL II, CICS, SQL/DB2 and JavaScript Page

(JSP).

• Selected to work on three special project assignments.

• Converted programs from Cobol I/O to SQL/DB2 to increase performance.

• QA Analyst using Test Director as a test tool, testing modified software.

Allen Packer PAGE 2

I n tellimar k I T Business Solution Bi rmingham, AL 35243 November 1998

t o June 2000

Consultant

Computer P rogramming/Analyst

Worked at Blue Cross Blue Shields of Alabama on the Prescription Drug

system.

• Programming language included: Easytrive/Plus, COBOL II, IMS, CICS online and batch

and SQL/DB2.

I wrote seven (7) programs using COBOL II, IMS and SQL/DB2 (Five (5)

batch programs and two online modules.) The average program included

about 500 lines of code. All programs and modules was unit tested and

system tested before implementation. Duties also included maintaining

exists online and batch programs.

• Duties include analysis, documentation, coding and testing batch and online

programs.

• Assisted in the coding changes and implementation of year 2000 project at Blue Cross

Blue Shield.

• Duties includes: analysis, documentation, coding and testing batch and online

programs to make year 2000 compatible.

Ÿ Programming language included: COBOL II, CICS online and batch

and DB2. Using DATAAGER and XCHANGE to age VSAM, flat file and

DB2 tables to dates into the year 2000.

SPEC Group I T Solutions Fai r field, AL 35064 Janua ry 1998 to November

1998

Contractor

Computer P rogram Analyst

Worked as a lead programmer on a year 2000 project at USS Steel

Corporation in the Fairfield office.

• Programming language included: COBOL II, IMS online and batch (DB/DC) and

SQL/DB2.

I wrote six (6) programs using COBOL II, IMS and SQL/DB2 (Five batch

programs and one online module.) The average program included about

500 lines of code. All programs/modules was unit and system tested

before implementation. Duties also included training new employees to

use IMS and assisting with program problems as a lead programmer.

• Duties included: program analysis, documentation, coding batch and online programs

to make year 2000 compatible and installing year 2000 compatible programs in

production.

• Task also included converting USX STEEL In-process system from batch to IMS

DB/DC.

Allen Packer PAGE 2

R HS Consulting Service Bi rmingham, AL 35243 December 1996 to

J anua ry 1998

Computer P rogram Analyst

Worked as a programmer analysis consultant at Protective Life Insurance Company.

Ÿ Task included: program analysis, documentation, and making in-house

program year 2000 compatible. Converted in-house databases, to

making them compatible to vendor code and copybooks.

Ÿ Programming language included: SQL/DB2 and COBOL II, COBOL 390 on

an IBM 3090 for both CICS batch and online.

Ÿ Responsible for converting Easytrive program using EASYTRIVE/PLUS.

SouthT r ust Bank Bi rmingham, AL 35290 July 1995 to December 1996

Computer P rogram Analyst

Working duties included: design, coding, testing, support and installing

vendor software and installing vendor software releases. Application

included: Customer Correspondence Letter system testing, debugging and

installation, also Customer Service Complaint reporting system.

Total System Services Columbus, GA 31907 August 1993 to July 1995

Computer P rogram Analyst

• Programming language included: COBOL II, IMS online and batch (DB/DC),

SQL/DB2 and CICS.

I wrote six (12) programs using COBOL II, IMS and SQL/DB2 (Nine batch

programs and three online modules.). Formatted online screen using

Message Format Service MID. The average program included about 450

lines of code. All programs/modules was unit and system tested before

implementation. Developed Job Control Language (JCL) along with all

programs and modules.

• Assisted in the development with a major credit card processing company, designing

and writing collection programs and credit bureau reporting programs utilizing IMS

DB/DC, CICS and SQL/DB2.

M cDonnell Douglas Corporation St. Louis, MO 63166 June 1979 to August

1993

Computer P rogram Supervisor

Responsibilities included: programming and team leader using COBOL II,

IMS, SQL/DB2 language, and duties consisted of enhancements, new

development, and maintenance for three (3) major applications on IBM

mainframe 3091 computer:

(1) Common Bill of Material, (2) Requirement, (3) Inventory System.

Allen Packer PAGE 2

I wrote more than 100 programs using COBOL II, IMS DB/DC and SQL/DB2

(Approximately 90 batch programs and approximately 40 online modules

using Message Input Device (MID) and Message Output Device (MOD)) The

average program included about 700 lines of code. All programs and

modules was unit tested and system tested before implementation. I wrote

a batch program that would perform all of the updated via of batch input

that users could do online utilization the online screens. This batch program

would call most of the 1100 existing online and batch modules to perform

updates to various databases.

Team leader and programmer for three (3) major applications on HP3000

950/XL computer:

(1) Procurement, (2) Quality Assurance and (3) Automated Storeroom

Retrieval System.

Project leader for the analysis, program design, coding, testing and

implementation of an Automated Storeroom Retrieval system on Hewlett

Packard HP3000 950/ computer. Developed the automated an Inventory

Cycle Count system on a HP3000 950/XL image database, which included

gathering requirements, documentation, designing, coding, testing and

implementation.

ED UCAT ION

B.S. Computer Science and P r inting P roduction Technology

Alabama A & M University Huntsville, AL

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