Quality Assurance Customer Service

HABES ABDALLAH

***** *. ******** **. ***** Park Il 60464 708-***-**** ?

*****.*.********@*****.***

SUMMARY

IT Quality Analyst: Master of Science in Computer Information Systems.

Known for strengths in Software Testing, Possess a strong track record of

resolving customer's issues on electronic products distributed via the

Internet, Global Web, CD-ROM, database, email. Result oriented Software

Tester, skilled in manual and automated testing for Internet, CD-ROM,

online, Internal Internet Engines and Global Website, creating test plans,

test cases and data tables. Excellent in process of documentation,

developing and improving quality efforts to ensure accuracy and

completeness. Motivated team player with excellent skills in project

coordination.

Areas of Expertise

Leadership ? Strategic Planning ? Consultation ? Customer Service ?

Relationship Cultivation

Innovative Donation gathering solutions ? Negotiation ? Presentations ?

Research/Analysis

PROFESSIONAL EXPERIENCE

CCH Inc., Wolters kluwer, Chicago, IL ? 1997-2012

IT Quality Assurance Analyst 2001-2012

Oversaw development and support of applications using UNIX Technologies.

Responsibilities:

Maintained, updated and executed UNIX scripts used for moving data updates

for monthly production CD-ROM and Internet. Member of Configuration

Management group, responsible of handling changes systematically so that a

system maintains its integrity over time. Identified the functional and

physical attributes of software and performed systematic control of

changes, identified attributes, maintaining software integrity and data

updates throughout life cycle.

( Automated the changing of creation, warning and expiration dates for

the monthly integrated CD-ROMs, improving time saving and current

workflow. The date changes were incorporated within the same image

creation script instead of running a separate script to perform those

changes.

( Identified and consolidated Publication Authorization Unix shell

script for the Business Units which simplified their Electronic

Production Process. Improved the pub authorization process and data

update workflow to save time and resources.

( Chaired daily Change Management meetings for the Internal Internet

Engines and Global Website updates and prepared Change Management release

notes for the monthly Internet data updates. Responsible for tracking

status across work streams.

( Performed preliminary testing of new automated tool used for the

Global Website data updates. Analyzed system requirements, derived test

case scenarios and test data, documented test results and reported clear

defects (via JIRA) to developers.

. In conjunction with developers, Technology Liaison staff and offshore

team, responsible for reviewing requirements documentation to ensure

accuracy and completeness. In addition, worked closely with Testing and

Project teams to validate test strategies and conditions, and test data.

In addition, obtained time/cost estimates for all phases of a project.

. Responsible to fulfill the role of a documentation librarian. In this

role, responsible for the storage and version control of documentation in

a Lotus Notes db.

. Coordinated and facilitated meetings with Technology Liaison staff,

Developers and Offshore teams to gain clarity and updates on project

development.

. Worked jointly with Project Management and Technology Liaison teams to

translate business needs into functional requirements for system and

software development.

. Centralized the Business & Finance Forms software and the Federal Tax

Forms Software and modified the imaging preparation UNIX shell script to

properly handle the centralization in order to save time and resources

during the CD-ROM master imaging and creation process.

. Formalized, completed and centralized documentations for the monthly CD-

ROM process, the monthly data updates for the Internet and the weekly

Environment File release for the Internal Internet testing Engines,

Internet and Global Website. Documentations used for training purposes.

( Participated in Performance Evaluations offering productive feedback

to team members. Assisted with interview process for new team members. In

addition, responsible to select teams for several ongoing and short term

projects.

( Lead the creation and maintenance of the Walter Klwuer quality

assurance department Webpage.

( Led archiving four years of monthly releases which saved the

department hundreds of labor hours.

Software Tester 1997-2001

Executed test scripts focused on quality assurance for a monthly production

CD-ROM, On-line, Internet, Diskette and other electronic products.

Participated in special testing projects, regression testing and automated

testing, accurately reported testing results and defects in a timely

manner.

( Tested application data on CD-ROM, Online and Internet platforms to

assure that it meets the specifications required for approval and

release.

( Created, adjusted and maintained acceptance testing scripts used for

CD-ROM, Online and Internet platforms testing.

( Reviewed electronic product functional specifications documents

developed by the business units and developers and reported results and

feedback for further evaluation.

EDUCATION

Masters of Computer Science-Information system

NORTHEASTERN UNIVERSITY- Chicago, IL

Bachelors of Electrical Engineering

AL-YARMUK UNIVERSITY- Irbid, Jordan

TECHNICAL EXPERTISE

Software

MS Office 2010, XP, Project 2003, and Visio ? Adobe Acrobat 6.0

Professional ? Dameware

Lotus Notes, Outlook, Sharepoint

Operating and Systems Networking

MS Windows ? UNIX ? DOS ? Mainframe Compressive knowledge, MS Office: Word,

Excel, PowerPoint. Lotus notes, Outlook and Database QTP & WINRUNNER

testing applications, UNIX shell scripts, LoadRunner

Database

DB2 on Mainframe ? UDB ? ORACLE ? SQL Server

Programming Languages

Java ? SAS ? SQL ? C ? SHELL Scripting ? COBOL ? Assembler

References:

Available upon request.

Contact this candidate