Customer Service Sales

Nora Kollarova

***** ********** ***** #**

Lake Forest, CA 92630

949-***-****

Email:**********@*****.***

Achievement-oriented financial professional with diversified experience in

accounting, business support and customer service.

Solid credentials: strong educational background in Economics and Tourism-

Hospitality

Strong leadership skills to be able to successfully supervise the staff and

achieve company goals

Outstanding interpersonal and communications skills

Advanced PC skills

Excellent multi-tasking and organizational attitudes

EXPERIENCE:

Bowtie Inc, Irvine, CA - 2002-present - Account Receivable

* Accounts Receivable Department, cash receipts application and

balancing, month-end reporting, accounts reconciliation as well as

customer billing and driver compensation payments. Furthermore, works

closely with Department managers in corporate business projects as

assigned- implementation and timely distribution of corporate

operating reports, sales reporting, POS billing. Assists credit and

collections staff in providing billing and cash application

documentation

* Works on the implementation, integration to the financial system and

staff training on the Microsoft Dynamics software

* Maintains professional relationships with internal and external

customers and contacts, providing excellent, responsive customer

service.

CANFAB INC, Corona, CA - 2000-2001 - Assistant Sales Order Manager

Oversaw Production, Shipping and Receiving and inbound Customer

support

areas. Successfully handle most customer service concerns, complaints,

problems, customer billing, cash receipts balancing.

POLK Verity, Riverside, CA -1998-2000 - Data Entry, Quality Control and

Projects

Responsible for insuring the accuracy of data entry for the

marketing information system and updating customer Dbase records

Europe experiences:

Hotel Carlton - Bratislava 1994-1996 - Front desk agent

Cedok Travel Agency - Bratislava 1990-1994- Front Desk - accommodation

services

SPECIAL TRAINING and SKILLS: Advanced PC skills, specifically strong Excel

Skillpath seminar - Managing multiple projects, objective and

deadlines

Certificate in supervision and management a concentrated program

constituting and intensive review of the basic principle of management

EDUCATION:

University of Economics, Faculty of Commerce, Bratislava, Slovakia

1991-1996 - National and Corporate Economy,

Marketing, Marketing Management and Distribution Systems

College Bratislava, Slovakia - 1988-1990 Accommodation and catering

services

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