Training Customer Service

Aysha Mohsin

Direct: 408-***-****

Email: ***********@*****.***

Profile

SAP Senior Technical ABAP Consultant and Trainer with 6+ years of combined ABAP development experience,

seeking a position specializing in instructional design, content development, and training delivery of high quality and

effective training materials. Worked in SD, HR, MM, FI, PS, PM, CO, QM and PS implementations as an ABAP

consultant.

Training:

• Over 2 years of experience in training delivery using proven training methods, such as instructor led ( ILT),

train the trainer, Web Based Training (WBT), one on one, and blended

• Expert in development and delivery of training materials in FICO, PS, FICA, PM,, PS, MM, SD, and E-

Sourcing

• Very good understanding of the functionality of most SAP modules and how they interact with other

• Experienced in understanding project data requirements and working with the tech team to setup training

clients and data

• Proficient in instructional design for instructor-led and web-based course development

• Expert in development of effective demos, instructions, exercises, master data, work instructions, job aids, and

other end-user training materials

Functional:

• 5+ years of experience as an SAP technical consultant with 3 full life-cycle implementations experience.

Moreover provided Post Go-Live support.

• Worked in Engineering, Automotive, Manufacturing, Production, and Utilities domains

• Worked in the areas of RICEFW in SD, MM, FI, PS, PM, QM, PP, SCM, IM modules

• Excellent knowledge of FI (GL, AP, AR, Period End Closing, Banking)

• Excellent knowledge of SD (Sales Order, Delivery, Invoicing and processing of Credit/Debit Note) along

with output configuration

• Excellent knowledge of MM (Purchase Requisition, Purchase Order, Goods receipt, Good Issuance and

concept of MRP) along with knowledge of output configuration

• Good exposure in WORKFLOW ECC 6.0 how to design a business process in workflow for any modules and

customized business object and method

• Planned and coordinated SAP technical aspects, Data Migration, Report Development, Modification and

Enhancements in SAP Systems

• Experienced in development of Data Dictionary Objects, Function modules, User exits, Customer exits,

SAP Query, BADI and Dialog programming

• Experienced in post implementation support/training.

• Excellent documentation & courseware development skills.

• Strong, proven stand-up training skills.

• Experienced in developing and implementing Super User and support organizations

• Ability to do system design and configuration.

• Ability to identify and solve problems in a concise and systematic manner.

• Excellent Communication and Presentation skills

• Ability to work independent

SKILLS SET

SAP Modules : HR, MM, SD, FI, CO, PP, AM, PM, PS

SAP Prog. Languages : ABAP, WebDynpro, OOPS, Workflows

SAP Interfaces : IDOCs, ALE, BAPIs, EDI, .net connectors

SAP Tools : SAP Query, LSMW, Report Painter, BDC

Databases : MySQL, MS Access, Oracle, MSSQL, SharePoint.

REPORTING : Scripts, Smart forms, LDB, ALV

Office Tools : Microsoft PowerPoint, Visio, WordPerfect, Open Office

Professional Experience

Sharp USA

JAN 2012 to JAN 2013

Memphis, TN

SAP FI/CO Trainer

Sharp USA is a manufacturing company with manufacturing units spread around different parts of the US. They

manufacture home appliances, LED/LCD televisions, Solar Panels and office products. Worked as an independent

consultant to develop and deliver training in the areas of FICO for both end user and configuration .

Responsibilities:

Major Responsibilities:

• Designed and built SAP R/3 course material for both web based and instructor led training.

• Setup true-to-life data for training in SAP based functionality.

• Trained individual commands and positions on the software and business processes necessary to complete

their job.

• Trained individual commands and positions in the use of web based documentation.

• Consulted with developers, training personnel and business process analysts/SME’s to assess and meet the

needs of the client.

• Tested and evaluated revisions to the system and documentation.

• Business Transformation initiative intended to simplify, improve and scale the client’s customer purchasing

experience

• System upgrade program geared towards improved operational efficiencies, cost reductions and substantial

improvements in customer service

• Involved in development phase meetings for Business Analysis and Requirements Gathering

• Understand the As Is and To Be concept and also prepare the System Process Maps. Performed extensive

requirement analysis including Data analysis and Gap analysis

• Deliver training to acclimate the end user to the new systems and business processes with concentration on:

o Introducing the new business processes and systems to the end user, using before and after

comparisons.

o Acclimate the user to the R/3 screens and how the software works.

o How to create Master Data in both the FI and CO modules.

o How to track both planned and actual costs within the CO module.

o Running Material costing and material Ledger.

o Creating and posting both incoming and outgoing invoices within the FI module.

o Demonstrating the links between the FI-CO and FI-MM modules.

o Reporting within both the FI/CO modules and the BW.

Environment: SAP FI, CO, MM, BW, Microsoft Office, Visio and Outlook.

SC Johnson

DEC 2010 to DEC 2011

Racine, Wisconsin

SAP FI/CO Trainer

S.C. Johnson & Son, Inc. is an American privately held, global manufacturer of household cleaning supplies and other

consumer chemicals based in Racine, Wisconsin

Responsibilities:

• Created end-user and project team training strategy and plan

• Conducted training needs assessment per site

• Created training material utilizing On-Demand software

• Drove development of the end-user training curriculum

• Ensured the quality of all training and performance support deliverables

• Managed end-user training development, delivery, budget and process

• Managed training documentation

• Work closely with functional consultants, security, and change management

• Managed project team training plan throughout project

• Developed and presented project status reports

• Created Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Use Cases

and Tractability matrix

• Developed and delivered the Train the Trainer course

• Review requirements and understand technical recommendations and constraints, and develop comprehensive

and accurate functional specifications; Data Mapping, and process flows

• Assigned tasks among development team monitored and tracked progress of project following Waterfall

methodology

• Maintained proper communication with the developers ensuring that the modifications and requirements were

addressed and also monitored these revisions

• Provided Change Management for global rollouts

• Facilitated, supported trained, and created training documentation

• Supported and configured On Demand and InfoPak Software

• Designed and rolled out global standards

• Assisted and administered the training website

• Hired training developers

Resilux America

NOV 2008 to NOV 2010

Pendergrass, GA

Senior SAP ABAP Technical Consultant

RESILUX specializes in the production and sales of PET performs and Bottles. The Use of Patented production and

processing techniques guarantees filling companies an uninterrupted supply of bottles and performs inn wide variety

of sizes.

RESILUX has SAP implementation in FI, SCM, IM, CO, MM, PS, and Workflow.

Responsibilities:

Workflows

• Developed Quality Notification Workflow, developed customized BOR objects and Tasks. This workflow sets

system status on quality notification on basis of what action is performed.

• Developed and configure workflow for PO release procedure.

• Develop Workflow for SD credit approval process. Developed customized BOR method to add user

comments functionality.

Conversions

• Developed LSMW conversion to upload customer master from text file.

• Changed variable names through conversion rule in sending the messages through IDOC.

• Worked on designing ALE/IDocs interfaces for various systems to facilitate data transfer.

• Developed conversion program to upload serials number from text file.

• Developed conversion program to upload inventory transactions MB1C.

Adobe Forms

• Developed MM Purchase Order Form also configured this for output types. Built email functionality with it.

• Developed MM RFQ Form also configured this for output types. Built email functionality.

• Developed MM Contract Form also configured this for output types. Built email functionality.

Reports

• Developed FICO Report for Tax Jurisdiction and Tax Rate Reporting in ALV.

• Developed FICO Accounts Payable Moth-to-Date report in ALV.

• Developed FICO Open Orders by Profit Center Report.

• Created Message Class for Different reports

Enhancements

• Use enhancement COOPA003 to add user defined z-fields on actual cost line item report KOB1.

• Modified standard purchasing order Report Output of ME2N

Northstar Technologies, Inc.

FEB 2006 to JULY 2008

System Analyst

Alpharetta, GA

Northstar Technologies is a leading provider of integrated Club Management Software to the Private Member Club

Industry. Northstar is exclusively in the business of Software Design and Development, and providing highly skilled

information technology products and services to some of the nation’s largest private clubs.

Responsibilities:

• Perform application and database tuning, performance monitoring and investigate troubleshooting for

various customers

• Design and Develop web based software product;

• Web applications analysis of requirements;

• Map requirements to functional specification to proposed system architecture;

• Workflow engine design and implementation;

• Analyze, design and test software application;

• Revise and update propriety software products;

• Write system documentation as needed;

• Integrate hardware and software needs to assigned development projects;

• Evaluate user needs for new or modified programs;

Contact this candidate