Sales Customer Service

JOSEPHINE UDOM

**** * ****** **** #*** Wilmington, CA 90744 424-***-****

*******@*****.***

Healthcare Program specialist

Recognized for the ability to work with very diverse clients and staff.

Outstanding skills in management, supervisory, and abilities in assessing

what is needed, recommending sensible solutions, and effectively motivating

staff to implement them in a spirit of collaboration.

Knowledge Skills and Ability:

Ability to make independent decisions.

Excellent problem solving skills.

Ability to prioritize and perform multiple tasks independently.

Ability to work independently and as a part of a team.

Excellent oral and written communication skills and customer relationship

skills.

Microsoft Office Suites 2007

Experience

Project Coordinator (Medical Management) : L.A. Care Health Plan, Los

Angeles, CA 2011-2012

Completed the coordination of Collateral Screening text to in home patients

for the Medical Management Department.

Checked on member's eligibility and discharge date for both children's

hospital, and other facilities.

Office Manager: Access Medical Supplies, Los Angeles, CA

2009-2011

Provides Medical Supplies for both seniors and any eligible patient.

Implemented the proper flow and delivery of medical supplies to patients on

a timely basis.

Coordinated training for employees on medical supply products and services.

Office Assistant: Unicare Medical Distrbutors, Vermont, CA

2001-2003

Facilitated expert consultation to patients and doctors on sales of Medical

Supply Equipment.

Implemented the in and out flow of patients medical supply and delivery.

Provided training to the employees on the use of medical supplies.

Diamond (Consultant): Romano 'Jewelers Los Angeles CA.

2003 2005

Daily interaction with customers on all things Diamond and Gold.

Jewelry cleaning and sales.

Opened new credit accounts for new customers for product purchase.

Process return and replacement services on all jewelry. Coordinated Diamond

shows.

Counter Mananger: Macy's Torrance, CA.

2012-present

Manage and train the team on improvement of sales and product knowledge.

Implement sales objects and events to meet and exceed goals and product

sales.

Coach team members on providing excellence customer service.

Education & Certifications

B.A., (Healthcare Management). Minor in Communications, California State

University Dominguez Hills, CA [pic]

Contact this candidate