Customer Service Specialist
Resume:
DENISE A. FOWLER
**************@*****.***
OBJECTIVE
Seeking a full-time, challenging position in a company where my previous training and experience will contribute to the growth of the company.
WORK EXPERIENCE
CUSTOMER SERVICE SPECIALIST
• Deal directly with customer either by telephone, electronically face to face.
• Enroll customer in the government deregulations program.
• Call existing customer to renew current magazine subscription.
• Accurately enter data into system.
• Demonstrate friendly professionalism.
• Clearly communicate with customers.
• Assist customer with 411 information request.
• Deliver accurate script at required times.
• Schedule reservations and made travel arrangements.
• Answer multi-line telephone system.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Perform customer verifications.
• Process orders, forms, applications, and requests.
• Direct requests and unresolved issues to the designated resource.
• Manage customers’ accounts.
• Kept records of customer interactions and transactions.
• Record details of inquiries, comments, and complaints.
• Record details of action taken.
• Manage administration.
• Train new employees.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
EMPLOYMENY HISTORY
08/12 to Present Customer Service Specialist Carson-Thomas Personnel Los Angeles. CA
02/10 to 07/12 Customer Service Specialist Unicor Dublin, CA
07/09 to 01/10 Customer Service Specialist Federal Medical Center Fort Worth, TX
02/02 to 08/09 Customer Service Specialist Starwood Hotels & Resort Lancaster, CA
EDUCATION
Dublin – Basic Computer/Excel Certificate
Webster Career College – Word Processing Certificate
REFERNENCE Available Upon Request
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