Electrical Customer Service

John E. O'Brien

** ******** *****, ********* ** *1821 Telephone: 978-***-****

abqyea@r.postjobfree.com

Objective: To secure a rewarding position with growth potential.

Summary of Qualifications

. More than 10 years experience.

. Strong customer service skills.

. Experience isolating and repairing defects in wiring, switches,

motors, and other electrical equipment.

. Experience installing and maintain motors, lighting fixtures,

generators, circuit breakers, and transformers.

. Knowledge of electrical systems including planning additions and

modifications on secondary circuits.

. Able to use hand and power tools applicable to trade including

diagnostic and testing equipment.

. Experience reading and complying with commercial electrical blueprints

and apply NEC through the full range of maintenance and construction

work.

. Strong ability to learn and apply new technology.

. Effective written and oral communication skills.

. Experience supervising work sites

Professional Experience

D. C. Kaufman Electrical Inc. 2005 -

Present

Electrician

. Assemble, install, test, and maintain electrical or electronic wiring,

equipment, appliances, apparatus, and fixtures, using hand tools and

power tools.

. Work from ladders, scaffolds, and roofs to install, maintain or repair

electrical wiring, equipment, and fixtures.

. Connect wires to circuit breakers, transformers, or other components.

. Construct and fabricate parts, using hand tools and specifications.

. Diagnose systems and components, using test equipment and hand tools,

to locate the cause of a breakdown and correct the problem.

. Fasten small metal or plastic boxes to walls to house electrical

switches or outlets.

. Place conduit (pipes or tubing) inside designated partitions, walls,

or other concealed areas, and pull insulated wires or cables through

the conduit to complete circuits between boxes.

. Plan layout and installation of electrical wiring, equipment and

fixtures, based on job specifications and local codes.

. Supervise and train workers to install, maintain, or repair electrical

wiring, equipment, and fixtures.

. Perform physically demanding tasks, such as digging trenches to lay

conduit and moving and lifting heavy objects.

Standard Electrical Supply 2002-2005

Sales

. Help customers determine the right products and services to meet their

needs

. Sell products and services, offer add-on and up-sell products that may

benefit the customer, and suggest alternative products when a customer

requested product is not available.

. Create and maintain solid, long-term relationships with customers.

. Assist and resolve customer requests and/or problems in a prompt and

professional manner

. Maintain knowledge of products and their applications. Know major

competitor product lines.

. Maintain accurate supply inventory

Home Depot 2000-2003

Electrical Department Supervisor

. Train, coach and develop department associates to ensure customers

receive excellent service and can easily find the merchandise they

need.

. Have strong product knowledge and the ability to lead and develop

others.

. Provide input in to merchandising decisions to the Management Team and

Inventory Management Associates.

North American Van Lines 1996-2000

Warehouse Manager

. Scheduling and supervision of warehouse staff

. Manage stock control: storage, retrieval and timely delivery of goods;

shipment loading & transferring; document recording and data entry

into system.

. Planning, Organizing and Controlling of Warehouse' over-all

operations.

. Ensure that workplace's health and safety requirements are met and

take responsibility for the security of the building and stock.

. Issue Inventory report, IN/OUT status report, dead stock report, goods

age report, consumption report.

. Create and submit weekly work logs to corporate.

. Improvement & development of warehouse.

. Scheduling of personnel based on client-supplied schedules.

Leonard Electrical 1994-1996

Apprentice

. Measured, cut, and bent wire and conduit, using measuring instruments

and hand tools.

. Maintained tools, vehicles, and equipment and kept parts and supplies

in order.

. Drilled holes and pulled or pushed wiring through openings, using hand

and power tools.

. Transported tools, materials, equipment, and supplies to work site by

hand, hand truck, or heavy, motorized truck.

. Examined electrical units for loose connections and broken insulation

and tightened connections, using hand tools.

. Stripped insulation from wire ends, using wire stripping pliers, and

attached wires to terminals for subsequent soldering.

Interstate Electrical, Inc. 1990-1994

Apprentice

. Performed semi-skilled and unskilled laboring duties related to the

installation, maintenance and repair of a wide variety of electrical

systems and equipment.

. Maintained tools, vehicles, and equipment and kept parts and supplies

in order.

. Thread conduit ends, connected couplings, and fabricated and secured

conduit support brackets, using hand tools.

. Transported tools, materials, equipment, and supplies to work site by

hand, hand truck, or heavy, motorized truck.

Education

Shawsheen Valley Technical High School

. Diploma, Electrical Apprentice Certificate (1990)

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