Customer Service Sales

Yashima Smith

Career Overview

Qualified with over 20+ years in the customer service/call center environment. Knowledgeable with focus to achieve organizational success. Skilled in customer retention with exceptional leadership skills. Focused on building lasting customer relationships while maximizing quality opportunities.

Core Strengths

Critical thinker

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques..

Work Experience

Business Customer Service Representative January 2000 to June 2010 AT&T – Ahambra, CA

Handled customer inquiries, orders, complaints, billing, service request and payment extensions.

Eligibility Coordinator April 1997 to May 2000 Med Partners Medical Group – City Of Industry, CA

Worked closely with insurance companies to obtain insurance verification.

Educational Background

Nursing

Active listening skills

Customer service expert

Top sales performer

Assisted in the managing of customer accounts databases, verifying, editing and modifying when necessary.

Assisted various departments with problem solving

Customer Liaison

Produced Top office sales winning numerous trips and incentives

Interviewed clients to identify product needs and upsales.

Assisted customers via telephone regarding products, promotions, and orders.

Help customers obtain new services, make changes to previous services, recommend products to fit customer needs.

Provide detail accounts of customer calls/contacts for any future callbacks.Successfully diffused customer situations some resulting in the retention of the customer and their services.

Awarded customer service awards for always going above and beyond for customers on a regular basis Resolved an average of 500 + inquires in any given week always exceeding office goals and totals.

Established highly recognizable client relationships and earned reputation for exceeding sales goals.

Achieved high sales percentage with consultative, value-focused customer service approach.

Managed quality communication, customer support and product representation for each client.

Spoke with patients to obtain and maintain accurate insurance information.

Organized, updated and maintained patient records.

Obtained all necessary information to complete proper evaluation of injury claims.

Also entered information for claim payment.

Assisted and coordinated with claims department.

Fast Learner

Telephone inquiries specialist

Strong leadership skills

Team builder

9040 Cedar St. Unit E, Bellflower, CA 90706 Home: 562-***-**** : *********@*****.***

El Camino college – Compton, CA, United States

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