Customer Service Manager
Resume:
DAVID J. HUFFMAN
CARY, IL ****3
Home 847-***-****
Mobile 847-***-****
*****.********@*****.***
** ***** ********** ** *********** including areas from engineering design, quality process flow, manufacturing operations, tool-room and production. My proven strengths are in my ability to negotiate, multi-task, prioritize, organize, attention to detail and communicate effectively. I have worked with various software systems such as IFS, AS400, AutoCAD R14, MAPICS Version 5.0 and SAP.
My qualifications, experience, ethics and personal drive will be an asset to your organization.
EMPLOYMENT:
ADP Dealer Services
1950 Hassel Road
Hoffman Estates, Il 60179
BUYER / PLANNER: OCTOBER 2011 TO PRESENT
Responsibilities include:
* Departmental acquisitions, maintaining scheduled delivery dates for incoming consumables.
* Utilized Excel Spreadsheets for forecasting, planning and identification of potential shortages.
* Developed a disaster recovery plan for identifying constraints in supply chain.
* Proficient in Oracle based applications, Flash and Score.
BOWE BELL & HOWELL
760 S. Wolf Road
Wheeling, Il 60090
SENIOR BUYER: SEPTEMBER 2006 TO AUGUST 2011
Responsibilities include:
* Departmental acquisitions, cost reductions, maintaining scheduled delivery dates for incoming consumables and establishing a lean manufacturing environment.
* Utilized Excel Spreadsheets for forecasting, planning and identification of potential shortages and inventory reduction.
* Established new vendors, .
* Proficient with IFS and SAP applications..
* Managed Working Capital to contribute to $2.3M Corporate SCM Savings Initiative. Outsourced drive
sub-assembly which resulted in a cost reduction of $883,575.00 for Bell & Howell’s APEX project.
BUEHLER LIMITED
41 Waukegan Road
Lake Bluff, Il 60044
COMMODITIES MANAGER: NOVEMBER 2003 TO 2006
Responsibilities include:
* Departmental acquisitions, cost reductions and maintaining scheduled delivery dates for incoming consumables.
* Utilized Pull Systems to maintain minimal inventory levels, increase order completion lead-time and improve billable cash flow.
* Established new suppliers, negotiated terms and conditions and developed business relationships.
* Audited vendor performance to QS 9001 standards.
* Proficient with AS400/Rumba Notebook and MAPICS Version 5.0.
PROGRESSIVE MANUFACTURING CORPORATION
1275 Ensell Road
Lake Zurich, IL 60047
SENIOR BUYER: 2000 TO 2003
Responsibilities include:
* Departmental acquisitions, cost reductions and maintaining scheduled delivery dates for incoming consumables.
* Utilized MRP systems to maintain minimal inventory levels, increase order completion lead-time and improve billable cash flow.
* Established new suppliers, negotiated terms and conditions and developed business relationships.
* Audited vendor performance to QS 9000 standards.
* Proficient with Windows NT, Microsoft Excel, Microsoft Word, Microsoft Access and Thoroughbred Tools Software.
BUSINESS DEVELOPMENT ENGINEER: 1996 TO 2000
Responsibilities include:
* Proficient with AutoCAD R14 and AutoCAD 2000 Software.
* Designed prototype concepts and Progressive strip layouts for cost assessment of product development.
* Responsible for monitoring customer history with database spreadsheets using Microsoft Excel and Microsoft Access for cost comparisons of steel and /or other production related materials.
QUALITY CONTROL INSPECTOR: 1993 TO 1996
Responsibilities include:
* Responsible for overseeing six press operators for In Process Inspection.
* Responsibilities included First Article/In Process/Last Piece Inspection and Quality Auditing.
* Documented Standard Operating Procedures for First Article Inspection for ISO 9001 certification.
* Equipment utilized: Starret Optical Comparators, Digital Height Gages, Manual/Digital Calipers and Micrometers.
CUSTOMER SERVICE INTELLIGENCE
3311 Remington
Crystal Lake, Illinois 60014
Phone 847-***-****
Owner: Rebecca Thompson
CUSTOMER SERVICE REPRESENTATIVE: 2007 to 2008 – Part Time
Responsibilities Include:
• Conducted follow up telephone interviews with customers after prospect, sales delivery and service transactions.
• Created reports based on information obtained and provided clients with feedback utilizing data collected.
CONTINUING EDUCATION: 1986 TO PRESENT
Learning Tree International: 2005
SCHAUMBURG, ILLINOIS
Critical Thinking and Problem Solving - Earned credit hours and Certification
OAKTON COMMUNITY COLLEGE: 2002 TO 2005
DES PLAINES, ILLINOIS
Continuing Education - Working toward a Bachelor’s Degree in Materials Management.
TOOLING & MANUFACTURING ASSOCIATION: 1999 TO 2002
OAKTON SATELITE CAMPUS, DES PLAINES, ILLINOIS - Certification for Tool & Die Design.
TOOLING & MANUFACTURING ASSOCIATION: 1996 TO 1999
OAKTON SATELITE CAMPUS, DES PLAINES, ILLINOIS - Continuing Education for Statistical Process Control - Earned credit hours and Certification.
WILLIAM RAINEY HARPER COLLEGE: 1988 TO 1990
PALATINE, ILLINOIS - Continuing education for Business Administration.
PROFESSIONAL REFERENCES:
Bryan Foley – Service Support
Bowe Bell+Howell Postal Systems Company
Main: 847-***-****
Mobile: 847-***-****
Doug Wehling – SSBB - Quality Systems Manager
Bowe, Bell + Howell
Phone: 847-***-****
Mobile: 847-***-****
Rebecca Thompson - Owner
CUSTOMER SERVICE INTELLIGENCE
Phone: 847-***-****
Contact this candidate