Customer Service Technician

Location:

Posted:

March 31, 2013

Amanda Michelle Gough

Vista, CA 92083

Email: ********@*****.***

Licensure and Certification

National Certification Pharmaceutical Representative CNPR# 57650

California State Registered Pharmacy Technician License# 71059 Exp 11/30/14

CPR Certification Valid Until 3/15

Leasing Agent

DeLuz Military Family Housing 06/2012-present

Customer Service, phones, computer applications, Yardi

Screening applicants, drawing up lease paperwork

Monthly Newsletter, calendar, scheduling functions

Ordering supplies, inventory, multi-tasking

Adhering to military and government housing guidelines

Perform 5-7 Move in/ Move outs daily

Personal Assistant

Russ Garcia 06/2011-06/2012

Manage appointments and calendar

Organize events and engagements, making reservations

Answering/returning phone calls and other similar administrative/clerical supportive duties

Pharmacy Technician 6/2010- 05/2011

Prescription Solutions-Specialty Department

Handling and answering incoming calls, outbound calls, setting delivery for prescriptions

Reviews and approves/denies requests for prescription prior authorizations

Work with various insurance plans verifying patients eligibility and benefits

Processing specialty medication prescriptions within manufacturer guidelines

Data Entry, Microsoft Office, Microsoft Outlook, Window PC Applications, AS400, 10 Key

Pharmacy Technician 1/2007- 6/2010

Prescription Solutions-Order Management Department

Responsible for processing return clarification faxes regarding prescriptions from prescribers

Creating orders and new prescriptions, updating demographics for customers

Faxing prescribers for information.

Call Center environment. Resolve customer issues; ensuring accurate information is provided.

Pharmacy Technician 10/2006-3/2008

CVS Pharmacy Vista, CA

Customer service, cash handling, problem solving, processing prescriptions,

Input patient information into computer, prior authorizations, phones, refill request,

Pulling drugs, putting away stock, reconstitution, filling prescriptions, solving insurance problems