MARSHA J. SMEDSHAMMER

**** **** ****** **.

Gloucester, VA 23061

804-***-**** or 804-***-****

abqya9@r.postjobfree.com

PROFESSIONAL STRENGTHS:

• Excellent communication, interpersonal, time management and organizational skills.

• Competitive and goal oriented while working towards a team achievement.

• Self motivated, hard working and dedicated.

• Ability to multi task and meet deadlines as required.

• Ability to maintain good working relationship with guests, groups and other department

personnel.

SUMMARY OF QUALIFICATIONS:

2011-Present Omega World Travel

Fairfax, VA

Client Service Manager

Provide strategic account management to corporate customers, overall accountability

for customer relationship. Assess contract requirements and goals, develop and

manage appropriate solutions for all aspects of the client's managed travel program.

Ensure customer satisfaction and retention by measuring and monitoring contract and

vendor performance. Identify cost savings opportunities through data analysis and

vendor negotiations. Responsible for increasing sales and profitability for the Corporate

Client. Oversee the operational responsibilities of Corporate Onsite Agents, to ensure

clients’ travel policies are

enforced.

2009-2011 Hilton Garden Inn Williamsburg Williamsburg, VA

Director of Sales

Responsible for the development and implementation of sales and marketing strategies

for the hotel, including securing new accounts and maintaining existing accounts, to

maximize the profitability of the hotel and maintain customer satisfaction. Sell hotel

guest rooms, catering services, and meeting space through direct client contact to

maximize total rooms revenues and profits. Establish client base of organizations,

associations, and SMERF accounts through direct outside and inside sales effort.

Develop and maintain relationships with key clients in order to produce group and/or

convention business. Negotiate guest room rates, meeting room rental, function space,

and hotel services within approved booking guidelines. Confirm in writing to the client

all requirements via sales contract. Conduct tours of the hotel and meeting space and

entertain qualified potential clients. Respond quickly to guest requests and follow up to

ensure guest satisfaction. Responsible for maintaining sales files, SalesPro database,

OnQ Sales and Events, and developing weekly and monthly sales reports in accordance

with the sales procedure standards.

2008-2009 The Spa of Colonial Williamsburg Williamsburg, VA

Group Sales Manager

Actively identify, qualify and solicit new accounts to achieve individual and spa revenue

goals.

Plan and execute a successful sales & marketing plan. Create and implement

promotions to attract new customers and stimulate repeat business. Utilize the

internet, competitive analysis and networking to uncover new business opportunities

and market trends. Build and strengthen relationships with new and existing clients to

expand current customer base. Demonstrate exemplary customer service skills.

2007-2008 Sheraton Norfolk Waterside Hotel Norfolk VA

Sales Manager

Manage both corporate group and transient market segments for major hotel. Maintain

and grow market share by promoting hotel property. Coordinate group hotel bookings

and room blocks for corporate groups. Process rate requests (RFP) for local and

national corporations. Actively participate in industry related organizations. Manage

and develop long term business relationships. Work effectively with Rooms, Catering,

Conference/Convention Services and Banquet Department. Develop budgets and

projections for assigned transient market segment. Attend trade shows, participate in

sales blitzes. Consistently meet and exceeded sales goals.

2003-2007 American Express Travel/Philip Morris USA Richmond

VA

Executive Travel Consultant

Coordinate all corporate and leisure travel arrangements for the Vice Presidents of

Philip Morris USA. Maintain on-going communications with company liaison to ensure

company travel policy is enforced. Investigate group travel for meeting and planning,

arranging room blocks and meeting space as needed. Maintain client profiles to ensure

personal preferences are confirmed when making reservations.

2002-2003 Richmond Marriott Hotel Richmond

VA

Business Travel Sales Manager

Manage both corporate group and transient market segments for major hotel. Maintain

and

grow market share by promoting hotel property through site inspections and outside

sales calls. Coordinate group hotel bookings and room blocks for corporate groups.

Process rate requests (RFP) for local and national corporations. Work directly with

Meeting Planners to coordinate arrangements for rooms, meeting space, food and

beverage.

2000-2002 Maritz Travel/Capital One Glen Allen

VA

Operations Supervisor

Supervise the Corporate Travel Office for Capital One’s Financial Call Center. Ensure

corporate travel policy is enforced. Monitor staff periodically via the call distribution

system. Provide supervisory guidance by conducting staff meetings, individual

coaching sessions and administering quarterly and annual performance appraisals for

my 13 direct reports. Responsible for updating procedural manual and reference

materials, monitor and manage call volume by reconfiguring call queues as needed,

update and distribute daily/monthly statistical reports, and respond to customer service

inquiries. Oversee all aspects of agency operations to include reservations, quality

control, ticketing and client inquiries. Oversee coordination of all accountable

documents, including commission checks, refunds, airline invoices, ARC disputes and

filing. Remain updated with industry regulations and agency system upgrades.

1999-2000 CI Travel/SunTrust Bank Richmond VA

Manager

Manage on-site corporate travel office of SunTrust Banks. Assume all duties and

responsibilities of a corporate travel agent, along with daily management

responsibilities. Process weekly ticket report, staff payroll, daily sales reports, bank

deposits, update client profiles and monitor ticketing queues. Ensure corporate travel

policy is enforced.

1997-1999 American Express Travel/Rite Aid Corp. Harrisburg

PA

Team Leader

Supervised corporate travel office of Rite Aid Corporation, coordinated all daily branch

activities. Maintained on-going communication with company liaison to ensure

company travel policy is enforced. Assist manager with interviews during the recruiting

process. Assist in new hire and account specific training. Processed time cards and

weekly ticket report.

1994-1997 SATO Travel/US Naval Depot Harrisburg PA

Corporate Travel Consultant

Handled all travel arrangements for military personnel. Issue airline tickets, process

exchanges and refunds.

ACCREDIDATIONS:

1993-Agent of the Year, Trans World Airlines.

4

1993-Station Training Representative, Trans World Airlines

5

1993-Ground Security Coordinator, Trans World Airlines.

6

Member Virginia Business Travel Association.

7

5 Certified ARC Specialist

EDUCATION:

1994 Real Estate License

Institute of Real Estate Studies/Camp Hill, Pennsylvania

1985 Associates Degree Travel and Tourism

Lucas Travel School/Richmond, Virginia

1978 General Office Services

J. Sargeant Reynolds Community College/Richmond, Virginia

1978 High School Diploma

Varina High School/Richmond, Virginia

PROFESSIONAL REFERENCES:

Melanie Rea Travel Manager/LeClair Ryan 804-***-****

Eileen Alvarez Sr. Admin. Assistant/Altria International Sales 804-

484-8472

Barbara Howell Travel Services/Altria 804-***-****

Hunter Austegard Director /HCRQ Systems 757-***-****

Kimberly Brewer Conference Center Manager/Aramark 804-***-****

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