Management Quality Control

MICHAEL DALBY

***** ** **** **. #***, Vancouver, Wa 98684

Cell: 360-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Background Investigator with 4 years in recruiting, interviewing, training and public speaking.

Highly responsible, organized and self motivated.

SKILLS

Interviewing Interpersonal skills

Employee coaching Excellent organizational skills

Records maintenance Microsoft application skills

Recruitment/staffing Excellent attention to detail

Performance management systems Dependable

Extremely quick learner

WORK HISTORY

07/1998 to 01/2011 Police Officer

City of Gresham – Gresham, OR

Patrolled streets and checked for any suspicious persons and/or vehicles.

Did daily reports on arrests, evidence, complaint calls, and other miscellaneous information.

5 years Public Information Officer working with

media outlets.

5 years Field Training Officer working with recruits.

4 years Background Investigator for new applicants.

Crisis Intervention Team member

07/1997 to 07/1998 Night Auditor

Sleep Inn Hotel – Vancouver, WA

Supported management through risk identification, control testing and process

improvement procedures.

Reported internal control issues to management and supplied comprehensive

recommendations to mitigate the associated risks.

Communicated audit results to upper management through written reports and oral

presentations.

Articulated audit findings, risks and detailed recommendations to upper management.

Maintain up to date records of room vacancies, reservations, and assignments.

Compiled and checked daily record sheets, guest accounts, receipts, and vouchers, and

stored them appropriately in computerized and manual forms.

Responsible for running hotel switchboard operations.

10/1995 to 07/1998 Server

Olive Garden Restaurant – Vancouver, WA

Obtain food and drink orders from customers and serve the food ordered to customers.

Obtain cash and credit card payments from various orders from customers and ensure that

they are provided the correct change and issued with valid receipts.

Ensure that my work areas are constantly cleaned to ensure maximum customer satisfaction

and convenience.

08/1995 to 07/1997 Night Auditor

Ferryman's Inn – Vancouver, WA

Supported management through risk identification, control testing and process

improvement procedures.

Reported internal control issues to management and

supplied comprehensive recommendations to mitigate the associated risks.

Communicated audit results to upper management through written reports and oral

presentations.

Articulated audit findings, risks and detailed recommendations to upper management.

Maintain up to date records of room vacancies, reservations, and assignments.

Compiled and checked daily record sheets, guest accounts, receipts, and vouchers, and

stored them appropriately in

computerized and manual forms.

Responsible for running hotel switchboard operations.

10/1993 to 08/1995 Supervisor

APG Security – Vancouver, WA

Supervised crew of 15 officers at Hewlett Packard facility.

Payroll and shift scheduling.

Oversaw safety and security of facility and report findings to Security Manager.

Communicated with managers at various departments of facility to ensure privacy of

sensitive materials and projects.

06/1991 to 06/1993 Production Worker

Hewlett Packerd via Olsten Temporary Services – Vancouver, Wa

Collated components for assembly.

Fabricated large and small parts per drawing and assembled parts as required.

Responsible for achieving production requirements.

Ensured that all health and safety guidelines were followed.

Made sure that products were produced on time and are of good quality.

Monitored product standards and quality control programs.

Tested products or subassemblies for functionality or quality.

06/1988 to 08/1991 Laborer

Henkles & McCoy Construction – Portland, OR

Adjusted alignment of drills, cutters, guides, and holding devices.

Ensured that all health and safety guidelines were followed.

Digging, trenching, and fusing of cable lines.

Maintaining quality of product for customer to their satisfaction.

EDUCATION

Bachelor of Science: Social Science Concentration in Criminal Justice

1995

Washington State University Vancouver, WA

Associate of Arts: General Studies

1993

Clark College Vancouver, WA

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