Customer Service Management

Christopher B. Whitlock

**** ******* *** ***** ( Cordova, Tennessee 38016 901-***-**** (

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Letter of Application

I have enclosed my resume for your review and consideration. The position

you are offering describes interesting challenges that seem to be an

excellent fit for the experience and contributions detailed in my enclosed

resume.

My abilities lie in the establishment of the corporate structure,

recruitment and development of a working team, along with leadership of

these teams to achieve corporate goals and objectives. The expertise gained

throughout my career lies in the ability to structure a company's

operations programs to improve overall efficiency.

At this point in my career, I am seeking a position where I can continue to

successfully impact revenues and profitability. I have extensive

experience in management, and my background has provided the forum on which

to build a successful operation.

Thank you for your time and consideration of my qualifications; I look

forward to a favorable response from you in the very near future.

Respectfully,

Christopher B. Whitlock

Christopher B. Whitlock

9944 Branley Oak Drive ( Cordova, Tennessee 38016 901-***-**** (

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Professional Profile

Business Administration . Transportation . Management

Results-oriented professional combines strong planning and organizational

skills with the ability to provide excellent leadership. Particularly adept

in developing an effective, loyal and cohesive staff. High energy, customer-

service minded individual that is detail-oriented and passionate about his

work performance. Excellent problem-solving skills, creative and

resourceful in resolution. Strategic thinker with a "think outside the box"

approach to situations. Astute in identifying areas in need of improvement,

with the vision to develop and implement successful action plans. Both

flexible and versatile, a well-rounded performer committed to continued

excellence.

CORE COMPETENCIES

MANAGEMENT Profit Maximization Logistics

Process Improvement Productivity Improvement Good Work Ethic

Customer Service High Integrity

Training/Motivation

Professional Experience

WHITLOCK ASSSOCIATES - CORDOVA & BARTLETT, TENNESSEE 2008 - 2011

Owner / General Manager

. Primary focus was to manage all aspects of two PAKMAIL stores for a

shipping company.

. Cold called on businesses in Memphis and surrounding areas to obtain

new business and generate familiarity in the area.

. Obtained other leads from our websites, advertising through Google, TV

ads, direct mailing and heavy networking.

. Hired, trained, motivated, and supervised a staff of two employees.

. Shipped parcels and LTL, both domestically and internationally.

. Assumed full P&L responsibility; created budgets and monitored

expenditures.

. Additional duties included every aspect of a retail store from working

with customers, arranging shipments including all logistics involved,

to maintaining customer files.

Key Accomplishments:

. Built a franchise from the ground up.

. Built up the client base by 25%.

MUELLER INDUSTRIES, INC - Memphis, Tennessee 2002 - 2006

Logistics Administrator

. Responsible for 100% of all freight dollars of a logistics portfolio

of $30MM+.

. Hired and set up freight deliveries for movement to final destination.

. Responsible for freight dollar accrual, keeper and interpreter of all

freight contracts.

. Provided freight invoice, auditing and payments.

. Was the carrier relations liaison between the carrier and the company.

. Worked closely with the carrier to ensure correct billing; resolved

all problems and issues.

Christopher B. Whitlock - Page 2

Key Accomplishments:

. Started out as a temporary employee and was hired as a permanent

employee.

. Upon hire date, took all inbound billing and created BOL's to properly

run a logistics company.

. Always received excellent evaluations from Management.

. Appraised freight bids to save money while ensuring quality service.

Education

SOUTHWEST TENNESSEE COMMUNITY COLLEGE - MEMPHIS, TENNESSEE

Pursued a Business Administration Degree

Computer Skills

WINDOWS . MICROSOFT WORD . EXCEL . OUTLOOK . POWERPOINT .

INTERNET . ACCESS

QuickBooks . Peachtree

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