Project Management

EXECUTIVE PROFILE

Accomplished IT/IS and project/program/portfolio leader,

transitioning/transforming organizations and systems across a broad

spectrum of industries and technologies Expertise in cross-functional

management, along with creative problem solving, exceptional communication

skills, and demonstrated ability to integrate technology and business

objectives resulting in productive solutions. Strategic planner that

utilizes KPI, BPM and BI to provide CPI (continual process improvements).

SUMMARY OF QUALIFICATIONS AND RECOGNITION AWARDS

> Certifications - PMP, ITIL, Lean Six Sigma, Six Sigma Green Belt.

> Change Management - Change/ITIL expert responsible for assessing

business and technical viewpoints, prioritization, scheduling, RFC

preparation and allocation of resources to implement change. Work with

user community to define project requirements, while working with CAB

to ensure user requirements aligned with business requirements.

Development of Product Definition Documents for review and approval.

Attend weekly CAB meetings to present data on pending projects, which

included project milestones, risk, contingency plans for changes,

approvals from hardware and software owners for proposed changes.

Changes were accompanied by documents (Technical Information Plans,

Terns of Reference, CMDB lists, and test plans), SLA, Service Catalog

information, process management plans, and metric reporting.

> PM Management - 15 years of project/program management experience,

which includes earned value management (EVM), while applying customer

quality management (CQM). Formulation of project management

methodologies, while establishing a Project Management Office.

Experience with Product Lifecycle Management (PLM). Heavy

infrastructure, telecom, rollout experience, hardware deployment,

software development, disaster recovery processes, desktop upgrades,

vendor selection and vendor management. Preparation of ROI and CBA

(cost benefits analysis), along with management of SLAs. Documentation

of detailed project plan, while providing SOW input for project

milestones, project duration, risk considerations, and project cost.

Experienced with numerous PM applications, such as MS Project 2010.

> Portfolio Management - Development of project cost controls,

utilizing portfolio management, while preparing weekly cost variance

analysis reports, along with dashboard and procurement status

reporting. Identification of business initiatives and preparation of

cost/benefits analysis. Management of multiple projects (up to 23

projects, simultaneously). Management of domestic and international

teams (onshore and offshore).

> Process Management - Proficient process improvement professional that

drives rapid, high-impact business improvements. Improvements included

Proficinet Service Desk, Incident, Problem, Release, Configuration,

Service Level, Capacity, Availability, Financial, and Security

Management.

> Budget - Development of corporate budgets; managing budgets and

expenses while meeting operations, financial and service requirements

- budgets exceeding 200 million US dollars.

> ITIL Implementation process for Service Desk to handle incidents,

problems and questions, along with interfaces for change request,

maintenance, contracts, software licenses, service level management,

configuration management, availability management, financial

management, and continuity management.

> Management Style - Ability to maintain a positive work environment

along with a structure that supports internal and external teams and

optimizes the experience, skills, knowledge and capability of the

teams. Strong interpersonal, analytical, problem solving, negotiating,

influencing, facilitation, organizational, prioritization, decision

making, and conflict resolution skills. Ability to solve problems with

keen instincts and organizational experience. 100% employee retention

over the last 8 years while promoting individual development.

> Awards - Top employee award for major Fortune 500 companies, along

with 3 PMI achievement awards, and 2 teaching awards. Recognition

award for technical writing.

EMPLOYMENT EXPERIENCE

Program Manager - Wipro

2012 -2012

Management of IS resources (on-shore and off-shore) responsible for ERP

structure, application integration, middleware, DBAs, Documentum, web

development, and infrastructure. Use of Agile, Remedy and HP Service

Manager to resolve issues with applications in an ITIL environment.

Responsible for budget of 95 million dollars for work related to the

National Grid for the United States.

Program Manager - ADT/Signature Consultants

2011 - 2011

Management of infrastructure project managers which included risk

management, prioritization of projects, improvements to project

methodology, resource planning, project plan preparation, interacting with

users, project stakeholders and management.

> Extensive technical background provided ability to function with

business leaders to transform business needs into successful technical

results.

> Provided expertise in performance management methodologies, and

process assessment work.

> Built credibility, mentored project managers, established rapport, and

maintained communication with stakeholders at multiple levels,

including those external to the organization.

> Responsible for CBA (Cost Benefits Analysis) development, along with

development and management of project budgets.

> Major projects included T1 to VPN/MPLS WAN circuits (savings of

(50,000 per month), wireless cell tower deployment, government

compliance, merger of two dispersed IT departments, and conversion of

call centers from Nortel to Avaya.

Instructor - ExecuTrain

2009 -

2011

> Project/Program training. Classes included PMP (Project Management

Professional) certification, Managing Projects and Programs, Managing

Project Portfolio, Managing Projects Using Project Server, Managing

Projects with Project 2007/2010, Project 2007/2010 Basics, Project

2007/2010 Advanced, Project Management Essentials, Project Management

Fundamentals. Project Management Advanced, and Project Management

Workshop.

Transition Manager - IBM/Pomeroy Nationwide

2006 - 2008

Directed projects/programs, and QA for major IBM customers, such as BP and

GM. Interfaced with client's executive staff to define project requirements

and translate business objectives into tactical plans.

> Teamed with cross-functional team to establish project vision, project

scope, sizing, and pricing estimates (96.5% on-time, on-budget success

rate). Used Agile methodology on software development projects.

> Work with users to define project requirements, in addition to

prioritizing requirements while working with CAB to ensure that user

requirements aligned with business requirements.

> Developed the Product Definition Documents for review and approval.

> Attended weekly CAB meetings to present data on pending projects,

which included project milestones, risk, contingency plans for

changes, approvals from hardware and software owners for proposed

changes. Changes were accompanied by documents (Technical Information

Plans, Terns of Reference and test plans).

> Responsible for ensuring that all needed assets and resources were

identified to maximize performance. Managed complex global,

infrastructure deployment of applications, including change

management. Drove project delivery through effective use of internal

and client status meetings.

> Management of B&R upgrades, including HBAs, SAN fabric and library.

> Collaborated with General Motor's senior management to define standard

activities for transitioning GM processes and technical services to

IBM, while serving on governance board.

> Implemented ITIL and portfolio management methodologies to improve

quality, reliability, and maintainability at GM. provided customer

quality management (CQM) and process improvements for configuration

management.

> Responsible for service delivery of major infrastructure

projects/programs for BP (British Petroleum) mega data centers, which

included electrical requirements, network, storage, server

virtualization, and applications. Data centers consisted of over 5,000

servers. Developed project roadmaps, along with project assessments

and priorities.

> Identified and resolved issues, managed risk, developed work plans,

performed resource allocation, and managed meetings with client's

senior management. Model project costs, while estimating resource

schedules.

Senior Manager - Avaya Inc

2001 - 2005

Management of nation-wide engineering practice, project/programs

management, and software development, while defining and executing IT

strategies and objectives to maximize the success rate of client

engagements.

> Portfolio management for service delivery of 23 projects per week,

while collaborating with sales team to implement and maintain Oracle

CRM. Also provided vendor management (RFP, SLA). Key speaker at

corporate seminars. Implementation of ISO9000.

> Established regional system engineering practice, demonstrating

excellent relationship building skills, as well as strong leadership

and team management skills. Management of customer quality management

(CQM) process for software development, using Agile/Scrum for SDLC.

> Delivered training seminars on streamlined internal and external

process improvements which resulted in re-establishment of

relationships with key business partners, 25% revenue growth and

renewal of 95% of existing contracts.

> Centralized engineering functions, establishing project and process

methodologies, which resulted in a revenue increase of 59%, reduction

in implementation time, expense reduction of 53%, engagement increase

of 48%, and increase of 46% for business partner activity.

> Performed data analysis and developed summaries and/or

recommendations on programs and projects for the service center

management team.

> Provided input into the development of the corporate service budget;

managed the department budget and controlled expenses while meeting

operations, financial and service requirements

Part-Time Adjunct Professor

RUTGERS UNIVERSITY - New Brunswick, NJ -Part-Time Instructor / Adjunct

Professor

NEW YORK UNIVERSITY- New York, NY - Part-Time Instructor / Adjunct

Professor

EDUCATION

Rutgers University - BA in Management

University of Wisconsin - Computer Science

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