Administrative Assistant Manager

Joana Espiritu

** ****** **. ***. *** Redlands CA. 923**-***-*** 9492 *****.********@*****.***

Customer Service/Operator

Dedicated and technically skilled business professional with a versatile administrative support skill set developed

through experience as an office manager, secretary, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions proven to increase efficiency, customer

satisfaction and the bottom line.

Key Skills

2 yrs. Office Management Bilingual in Spanish; Read, Speak, Inventory Management

Experience Write. Handle High Pressure situations in

Able to type 30 wpm Teambuilding & Supervision a Professional Manner

Report & Document Preparation Staff Development & Training Computer Knowledge in Microsoft

Policies & Procedures Manuals Clear and Effective Communication Word

Transaction Processing Abilities

Experience

Riverside Family Physicians, Riverside, CA 2009 to Present

Operator (Administrative Assistant), 2009 to present

Maintained and distributed over 100 calls per day and schedule appointments for the patients. Scan patient’s

referrals and prescriptions into the respective charts while faxing referrals to Specialist for authorization. Results:

Developed efficiency enhancing workflow/process improvements that made it possible to accommodate increasing

responsibilities necessitated by staff reductions.

Handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive

customer experience

Wells Fargo, Fontana, CA 2004 to 2008

Stage Director, promoted in 2005 2008

Bank Teller, 2004

Handle private and merchant money transaction. Supervised all employees to meet quarterly goals and that all

employees balance money drawer. Follow all training that was provided to manage the inventory of money in the

bank safe. Meet customers with a positive attitude and create a friendly environment. Results:

Helped drive an increase in customer satisfaction which lead to being one of the top five(5) sellers in the district,

and awarded a paid cruise trip to Cabo San Lucas.

Create a daily report that monitors the progress of employee goal status, and provided management with an

important decision making tool.

Quickly became a trusted assistant to the branch manager, executive staff and office manager and earned a

reputation for maintaining a positive attitude and producing high quality work.

Education

A.B. Miller High School, Fontana, CA 1996

High School Diploma

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