Customer Service Sales

ANGEL FULCO

**** ******* ****, ******* ****, Il 60133 H: 630-***-**** *************@****.***

PROFESSIONAL SUMMARY

Motivated customer service specialist with over 15 years

experience in a fast-paced, team-based enviroment

Customer service professional seeking a management role. Skilled in training staff and establishing rapport

with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales

Associate adept at working in diverse customer service environments.

SKILLS

POS systems expert

Trusted key holder

Exceptional communication skills Credit card processing

MS Windows proficient Strategic sales knowledge

Quick learner Proficient in cash management

Strong client relations

WORK HISTORY

bartender, 03/2011 to 11/2012

Rays Evergreen tavern – 1400w Main st., St. Charles,

Il

Greeted customers entering the business to ascertain what each

customer wanted or needed .

Described product to customers and accurately explained details

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Implemented marketing strategies which resulted in [3]% growth of customer base.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Investigated and

resolved customer inquiries and complaints in a timely and empathetic manner.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy

and resolving problems on the spot.

Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of

number.

Built long-term customer relationships and advised customers on purchases and promotions.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Routinely answered customer questions regarding merchandise and pricing.

Operated a POS system to itemize and complete an average of number customer purchases.

Dedicated to continuously improving sales abilities and product knowledge.

Communicated all store initiatives and promotions to customers to generate return business.

Recommended alternative items if product was out of stock.

bar manager, 09/2009 to 03/2011

Hawthorns backyard – 1200w Hawthorn lane, West Chicago, Il

Earned management trust by serving as key holder, responsibly opening and closing store.

Communicated with vendors regarding back order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientèle.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Developed reputation as an efficient service provider with high levels of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

Built long-term customer relationships and advised customers on purchases and promotions.

Operated a POS system to itemize and complete an average of number customer purchases.

Designed displays to make the store experience interactive, engaging and reassuring.

Contacted customer to follow up on purchases, suggest new merchandise and inform them

about promotions and upcoming events.

Assisted in creating pre-season marketing plans to support department and divisional strategies.

Bar manager, 02/2007 to 01/2009

Narnia Estate – 16501 135th St, Lemont, IL 60439

bartender, 02/2001 to 02/2007

Premier lounge – 27W103 North Ave, West Chicago, IL 60185

EDUCATION

business, Current

College of Dupage - 425 Fawell boulevard, Glen Ellyn, Il

cosmetology, 2006

Mario Tricoci - 530 North avenue, Glendale Heights, Il

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