ceaira's resume

Ceaira Douglas

address: *** ****** **

Phone:

Brooklyn, N.Y. 11201

Email:*******@*****.***

PROFILE

Experienced Customer Service Representative with experience as a cashier, stock and

sales associate in retail and food service venues. Dependable and reliable, always looking

for opportunities to improve customer service skills.

SKILLS & ABILITIES:

• Bilingual (Proficient in both English and Creole)

• Excellent Customer Service skills

• Enthusiastic team player

• Reliable and punctual

• Detail oriented and resourceful

• Work well under pressure

• Ability to multi task effectively

• Excellent problem solving skills

PROFESSIONAL EXPERIENCE:

Stock

• Maintained an orderly stock room

• Assisted customers when sales staff needed

• Restocked merchandise on sales floor on a continuous basis

• Followed merchandising display presentation guidelines which included organizing

sizing, and product presentation

• Organized stock room and ensured accurate labeling, logical placement, neat

arrangement and cleanliness

Sales Associate

• Developed and maintained clientele

• Developed product knowledge by learning features, advantages, and benefits

• Understand all systems and procedures relating to sales and credit transactions

• Generated sales by determining customer’s needs

• Greeted customer’s as they entered store and while checking them out at the cash

register

• Anticipated needs and empathized with diverse customers

Food Service

• Accurately and quickly took and placed all food orders

• Answered inquiries about cooking methods, menu items, and prices

• Prepared and or delivered food, beverage, and dessert orders

• Delivered food orders in a timely fashion

• Check food for appearance, temperature and portion size

EXPERIENCE:

ALEXANDER WANG • NEW YORK, NY 2011 2012

LORD & TAYLOR• NEW YORK, NY 2009 2010

VICTORIA SECRET • NEW YORK, NY 2009 2011

T.J. MAXX • NEW YORK, NY 2008

NICK’S LIVE LOBSTER• BROOKLYN, NY 2006 2007

BERKSHIRE FINANCIAL GROUP • BROOKLYN, NY 2005 2006

MCDONALD’S • BROOKLYN, NY 2005

EDUCATION & CERTIFICATIONS:

CUNY Borough of Manhattan Community College

APEX Technical Institute HVAC License

Urban Dynamics Career and Employment Services 8, 16 and Fireguard Certificates

Ceaira Douglas

Address: 237 Nassau st

Phone:347-***-****

Email:*******@*****.***

Dear Hiring Manager,

I am excited for an opportunity in becoming your "{Position Name}" position

"{Posted on/Listed in place}" . When you employ the right service professional to represent

you, customer loyalty is always impacted. I know that I have the skills and experience

needed for"{Position Name}" . My resume detailing my skills, experience and credentials

are enclosed for your review.

We live in a Customer Service driven world, and my experiences in this field have taught

me how to meet and exceed customer expectations. I have assisted customers from all

different walks of life and in various settings. I thrive in a fast paced environment. Even

under high pressure, I work well with others and maintain a friendly, calm demeanor.

I am confident that I will exceed your expectations and look forward to joining "{Company

Name}" . I look forward to hearing from you in the near future to discuss how I can

contribute to "{Company Name}" . If you have any questions or other items to discuss,

please contact me at the above e mail address or phone number. Thank you for your time

and consideration. I look forward to hearing from you soon.

Sincerely,

Ceaira Douglas

Contact this candidate