Customer Service Administrative Assistant
Resume:
Markita Jones
Rialto, CA **376
Dear Human Resources:
I am seeking employment with your company, where I can utilize my
professional skills. My previous experiences have helped me obtain the
necessary skills needed to perform any tasks. I am an excellent motivator,
who will get the job done. I am hard working, organized, and have the
ability to multi-task. Not to mention self-motivated, confidant,
enthusiastic, dependable, and energetic and an analytical thinker.
I meet all challenges in a professional manner and follow through on all
issues. I enjoy learning and developing new skills. I would like to use my
present skills and professionalism in all areas where I cannot only grow
but also master.
Experience and education has contributed to my professionalism and I am
capable of learning fast. I am well versed in the following areas: Account
Management, Project Management, Office Management, Administration,
Coordinating, Organization, Customer Service, Billing & Collections and
Team Management. However, I welcome the opportunity to train or learn new
skills that are unfamiliar to me.
I have enclosed my resume briefly outlining my qualifications for your
review. I would appreciate the opportunity to interview with you to discuss
my qualifications in greater depth. I look forward to hearing from you.
Thank you for your time and consideration.
Sincerely,
Markita Jones
MARKITA JONES
1052 W. Jackson St
Rialto, CA 92376
OBJECTIVE: Medical Clerk/ Secretary/Human Services
SKILLS
Adapt at tuning into priorities to assure accurate needs assessment. Fluent
in multi-tasking and customer service. Self-motivated, focused, persistent,
sharp, dependable and a quick learner. Computer Software: Microsoft Word,
Excel, Power Point, Access and Internet.
EMPLOYMENT HISTORY
November 2007- Present - St. Bernardine Medical Center, San Bernardino,
California
Access Care Representative
Assist in proper identification of the patient, collection of patient
demographics information, financial counseling, coordination with the
hospital's bed assignment process as well as anticipating and responding to
the non-clinical needs of patients and their families, facilitating a
positive patient experience through friendly coordination and advocacy in
terms of reception, medical terminology, schedule surgeries for the surgery
dept, verification of insurance, verify co-pays/deductibles, create surgery
schedule for admitting department, able to withstand deceased, critically
injured.
August 2006- November 2007 - The Notary People - Murrieta, California
Administrative Assistant
Responsible for managing all administrative and clerical staff; along with
maintain all Human Resource polices, new hire orientation, new hire
processing and payroll. Provided management with administrative support,
supplied clients with customer service. Responsible for providing
administrative support to the President, Vice President, Financial
Director, Account Executive and Inside Sales Representatives; assist
Underwriters and Funding on details regarding closing file or follow up.
Provide support to other team members in several areas, while maintaining
good customer relations and referring customers to appropriate staff for
new services.
December 2005 - April 2006- Cedar Siani - Los Angeles, California
ER Registration
Assist in proper identification of the patient, collection of patient
demographics information, financial counseling, coordination with the
hospital's bed assignment process as well as anticipating and responding to
the non-clinical needs of patients and their families, facilitating a
positive patient experience through friendly coordination and advocacy in
terms of reception, medical terminology, schedule surgeries for the surgery
dept, verification of insurance, verify co-pays/deductibles, create surgery
schedule for admitting department, able to withstand deceased, critically
injured.
April 2002 - December 2005 Riverside Community Hospital - Riverside,
California
ER Registration
Assist in proper identification of the patient, collection of patient
demographics information, financial counseling, coordination with the
hospital's bed assignment process as well as anticipating and responding to
the non-clinical needs of patients and their families, facilitating a
positive patient experience through friendly coordination and advocacy in
terms of reception, medical terminology, schedule surgeries for the surgery
dept, verification of insurance, verify co-pays/deductibles, create surgery
schedule for admitting department, able to withstand deceased, critically
injured
EDUCATION
2005-2007 University of Phoenix (Human Services/ Business Management)
San Bernardino, CA
1991-1995 Piedmont Hills High School San Jose, CA
Received diploma
Contact this candidate